Service related kpis

We're Adecco Human Resources, throughout our specialization line in Call Center solutions, we are selecting for our prestigious client: Customer Service Representative (M/F) for the Italian/English Market. Tasks: Customer service call; Give support to the through others means of communication, namely email and chat; Respond to customer inquiries regarding service and service and product related inquiries; Inform the costumer about specific products, services, policies, and procedures No need to make any sales. Requirements: Fluent language skills in Italian- verbal, reading and writing; Advanced level of English - verbal, reading and writing; Excellent communication skills; Customer service – oriented and high focus on customer satisfaction; Strong administration and organization skills; Keen eye for detail to ensure high accuracy; Intermediate PC skills; Immediate availability. Offer: Base salary + language complement + food allowance + productivity bonus; Home Office; Availability to work through rotational schedules and time off; Introduction and continuous training; Relocation package, if applicable; Signing Bonus. Feel free to contact and ask any questions you might have!

We're Adecco Human Resources, throughout our specialization line in Call Center solutions, we are selecting for our prestigious client: Customer Service Representative (M/F) for the Dutch/English Market. Tasks: Customer service call; Give support to the through others means of communication, namely email and chat; Respond to customer inquiries regarding service and service and product related inquiries; Inform the costumer about specific products, services, policies, and procedures No need to make any sales. Requirements: Fluent language skills in Dutch- verbal, reading and writing; Advanced level of English - verbal, reading and writing; Excellent communication skills; Customer service – oriented and high focus on customer satisfaction; Strong administration and organization skills; Keen eye for detail to ensure high accuracy; Intermediate PC skills; Immediate availability. Offer: Base salary + language complement + food allowance + productivity bonus; Home Office; Availability to work through rotational schedules and time off; Introduction and continuous training; Relocation package; Signing Bonus. Feel free to contact and ask any questions you might have!

We're Adecco Human Resources, throughout our specialization line in Call Center solutions, we are selecting for our prestigious client: Customer Service Representative (M/F) for the German/English Market. Tasks: Customer service call; Give support to the through others means of communication, namely email and chat; Respond to customer inquiries regarding service and service and product related inquiries; Inform the costumer about specific products, services, policies, and procedures.   Requirements: Fluent language skills in German- verbal, reading and writing; Advanced level of English - verbal, reading and writing; Excellent communication skills; Customer service – oriented and high focus on customer satisfaction; Strong administration and organization skills; Keen eye for detail to ensure high accuracy; Intermediate PC skills; Immediate availability.   Offer: Base salary + language complement + food allowance + productivity bonus; Home Office; Availability to work through rotational schedules and time off; Introduction and continuous training; Signing Bonus; Relocation Package, if applicable.   Feel free to contact and ask any questions you have!

We're Adecco Human Resources, throughout our specialization line in Call Center solutions, we are selecting for our prestigious client: Customer Service Representative (M/F) for the Danish/English Market. Tasks: Customer service call; Give support to the through others means of communication, namely email and chat; Respond to customer inquiries regarding service and service and product related inquiries; Inform the costumer about specific products, services, policies, and procedures No need to make any sales. Requirements: Fluent language skills in Danish- verbal, reading and writing; Advanced level of English - verbal, reading and writing; Excellent communication skills; Customer service – oriented and high focus on customer satisfaction; Strong administration and organization skills; Keen eye for detail to ensure high accuracy; Intermediate PC skills; Immediate availability. Offer: Base salary + language complement + food allowance + productivity bonus; Home Office; Availability to work through rotational schedules and time off; Introduction and continuous training; Relocation package; Signing Bonus. Feel free to contact and ask any questions you might have!

Our client is a world leader in sports betting and gaming entertainment by creating the most exciting and trusted experience for their customers, revolutionising the gambling space as they go. They are home to a global family of >25 well-known brands and they are looking for a German speaking Customer Service Agent to join their team in Lisbon! Responsibilities: - Handle wide range of customers and enter all customer details in an accurate and efficient manner to the relevant systems. - Provide customers accurate and relevant information about products, services and promotions based on needs. - Educate customers to use all online self-service tools. - Proactive suggesting improvements to improve efficiency, productivity, quality and customer satisfaction. - Fix the root cause of the problem to protect additional customers from getting the same issue. Direct or escalate all parties to take corrective action as needed. - Work towards simplifying the existing processes to reduce effort. - Meet deliverable requirements/service level measures/specific targets, Quality and Efficiency targets. - Perform against all key Customer service goals. - Knowing individual targets and individual performance management - Take ownership for your development. Look for opportunities to grow - Work on individual career progression plan and manage training plan completion. - Have an overview about required development activities and participate on them as well. - Looks for feedback and development activities to improve in skills related to the current work. - Developing others - create and support opportunities for building skills to execute current and future responsibilities. - Knowledge Development and Sharing: Become an expert with the tools used in CS team. Share knowledge and findings with the team members. Support new team members in their training. Requirements: - Language skills: English C1 and German – C1 level (speaking & writing), other language is a plus. - Middle education degree. - PC skills: Masters use of PC equipment and software (MS Office, Internet searching tool skills). - Communication skills – verbal and written: Communicates effectively over the phone and in written transactions. - Flexibility and shift work is required. - An experience in the contact service environment is a preferable advantage. - An online gaming experience is a plus.

AMS is one of Europe's leading providers of automotive expertise, and today supports some of the world's biggest brands, like BWM Group Portugal. An opportunity has arisen in AMS team in Portugal to provide consultancy and support on the development, implementation and follow-up of after-sales processes and systems to a client’s Dealer and Authorized Repairer Network in Lisbon, Portugal. The role You will support the Dealer network in all aftersales processes and systems to implement and facilitate the Premium Service Strategy at the retail level, by: •Providing consultancy and support on the development, implementation and follow-up of after-sales processes and systems to automotive brand and dealer's network. •Supporting the implementation of audits in dealer's network workshops regarding compliance. •Monitoring Service related KPI’s, software releases and implementation on the network. •Monitoring the after-sales support system helpdesk. Is this for you? If you have an education background in engineering, information technologies, business or similar, have a talent for IT Systems and interest in how a premium manufacturer provides great aftersales service, you are who AMS is looking for! More specifically if you have: Master’s degree in engineering, information technologies, Business Administration or similar. Great IT capabilities to develop & optimise aftersales systems and processes for the dealer network. Knowledge about Automotive After Sales Processes, Systems and Tools. High organisation skills, with a structured mind-set and a passion for optimising processes. Fluency in English (intermediate level). Interest in automotive industry. What can you expect? •A competitive salary •Annual Bonus (subject to performance) •Hybrid working (Mainly work from home) – Office is in Lisbon •Support for home working set-up (office furniture, laptop, etc) •Energy cost contribution •Health insurance Submit via [email protected]

Position: Italian Speaker Customer Service Location: Lisboa - Portugal Languages: Native English Speakers (At least C1 Level Our client is a worldwide leader in Customer Experience Management and shared services for international markets. With a team of 5.000 employees they are providing services to around 56 countries in 28 different languages. About the offer: Customer care support position. It is a fixed-term employment contract of 12 months that can be renewed. As a member of Customer Care Support you will be responsible to deliver an amazing customer care experience regarding products and service related to the final client. Essential Criteria: • Native Level of Italian (C1) • Good level of English (B2) • Demonstrate ability to handle and resolve complaints according to client policies; • Working with Others - Ability to portray professionalism and work well in a team environment. • Minimum 12th grade of educational background; Offer: - Competitive Salary, - Performance bonus - Dynamic, young and international environment - Career progression Send CV applications in English to: joao.fernandes@cbtalents.com   

Position: German Speaker Customer Service Location: Lisboa - Portugal Languages: Native German Speakers (At least C1 Level Our client is a worldwide leader in Customer Experience Management and shared services for international markets. With a team of 5.000 employees they are providing services to around 56 countries in 28 different languages. About the offer: Customer care support position. It is a fixed-term employment contract of 12 months that can be renewed. As a member of Customer Care Support you will be responsible to deliver an amazing customer care experience regarding products and service related to the final client. Essential Criteria: • Native Level of German spoken and written (C1 level at least); • Good level of English (B2) • Demonstrate ability to handle and resolve complaints according to client policies; • Working with Others - Ability to portray professionalism and work well in a team environment. • Minimum 12th grade of educational background; Offer: - Competitive Salary, - Performance bonus - Dynamic, young and international environment - Career progression Send CV applications in English to: joao.fernandes@cbtalents.com 

About Webhelp Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp you will be part of a family of over 100,000 game-changers from more than 140 locations in 55 countries. bout the job role: As a Team Leader, you will be responsible for all team projects and initiatives. The right person for this role is enthusiastic about supervising and leading a team of customer advisors to provide excellent service. As a Team Leader, you will: Supervise, monitor, and develop a team of Customer Advisors. Closely monitor the SLAs and KPIs of the project. Guarantee the continuous monitoring and improvement of the KPI's project by identifying performance gaps, analyzing root causes, and developing strategies to improve the results of the team. Lead a team to success by creating an inspiring customer service environment focused on quality and achieving high-level performance. Create an inspiring team environment with an open communication culture Have a unique opportunity to start working in a consolidated market where you can directly contribute to the company’s fast-paced growth, and internally progress in different job positions. We are looking for: Proficient in French, German or Nordic (C1/C2) Fluency in English (B2) At least on 1 year of previous experience in Team Management (mandatory) In-depth knowledge of performance metrics (KPIs) Good IT skills, especially in MS Excel Excellent communication and leadership skills Organizational and time-management skills Decision-making skills For non-EU residents, it is mandatory to have a valid work permit.

The Webasto Group is one of the 100 largest suppliers to the automotive industry. With our innovative sliding and panoramic sunroofs, convertible roofs, and groundbreaking heating, cooling, battery, and charging systems, we constantly create value for the mobility sector. Above all, we have a particularly strong sense of team spirit – because the “We” in Webasto is your special plus. Webasto Portugal Lda. is a business service center for the Webasto Group. These exciting tasks are waiting for you here: Responsibilities - Support the purchasing function within the business - Manage requests and quality checks related to the ordering process - Purchase goods, materials, components and services in line with specified cost, quality and delivery targets - Prepare and raise purchase orders and order schedules - Request, track and validate order acknowledgements - Collect and assess data related to blocked invoices and provide analysis in case of escalations - Support the transfer of activities from international legal entities into the service organization - Develop process documentations and conduct trainings Requirements - 3+ years of experience in purchasing in a Shared Service or similar - College degree in Business Administration or equivalent qualification - Solid understanding of best practice procurement techniques - Advanced knowledge of MS office tools - Good working experience in SAP - Language skills: fluent in English and German desirable - Willingness to travel - Communication skills and cooperative mindset - High level of accountability and accuracy - Team player with a good sense for different company/ country cultures Your Special Pluses There are plenty of benefits with us – including high stability, training and development, flat hierarchies and a variety of tasks as well as an innovative spirit in a high-tech environment. Become a part of our company! To apply, send your CV in english to: PT.Talents@webasto.com

The Role: As a Customer Service Advisor you will undertake a variety of duties from troubleshooting technical issues to investigate in-depth, complex cases where your mediation and negotiation skills will be called upon to deliver a high level of resolution. You are expected to have the technical and interpersonal skills to deliver a high level of customer satisfaction. What you’ll be doing: • Handle English and French inbound calls/emails or chats according to company policy. • Identify and resolve customers’ requests/questions or complaints using relevant knowledge base tools or other technical resources. • Communicate and consult with colleagues to share best practice. • Comply with/complete global support specific or ad-hoc tasks. • Meet support KPIs (Initial response time, Quality scores, Client happiness rating). Benefits: • Bonus package to reward your hard work. • Full-time, paid training to help you on your way to success. • Fixed sallary plus benefits. • Being part of a thriving, open-minded work culture. What you need: • Experience in a Customer Service position (not mandatory). • Experience within the travel, tourism, leisure and hospitality industries would be an advantage but is not essential if you have a passion for customer care. • “Problem Solving” character - Ability to apply analytical and investigative skills to resolve customer issues creatively and with minimal direction. • Customer oriented, enthusiastic, courteous, assertive and motivated to take charge of both customer engagement and problem resolution. • A team player who is positive, friendly and has a can-do attitude towards staff and customers. • Receptive to constructive feedback and changes within the business. • Confident and competent in handling complaints and mediation. • Experience of working to customer satisfaction-based targets and operational metrics such as quality and handle time. • Fluency in written and spoken English & French l

Business Analyst (Junior)   What do we need?   Unik’s Business team is looking for a highly motivated individual who is passionate about our mission and is skilled in Business Analysis. You will collaborate with functional leads (both inside and outside of the company) to define and enforce continuous improvements for our clients (ERP Customers, accounting, human resources and operations (BPM) services).   Job opening: 1 (Junior). With gross annual salary:  Junior: € 21k + variables;   Who We Are:   Unik is a Low-code BPM Automation platform Boosted by Cognitive Data Capture with 100% accuracy, that turns any unstructured text data into business-critical information.   We serve B2B Enterprise, targeting Industry, Financial Services and Insurtech, supporting KYC, AML, and Claims, automating any manual, labor-intensive, document-based workflow.   In a constantly changing world, where speed and agility are essential, we simplify and automate the operations of organizations. Providing the best user experience, with simplification of processes, through technological innovation.   We are proud to be part of JOYN, an international group of IT companies with over 20 years of business experience, with projects in more than 14 countries and over 400 employees.   Roles and responsibilities:   Provide consulting services to customers related to business requirements (define and optimize). Provide business analysis, processes definition (BPM) and optimization (Lean; six sigma; kaizen); Setup and develop HR processes, policies and tools according to the business needs; Provide functional support, collaborating with project team in the implementation of HR systems; Creates the appropriate user documentation and procedures and will assist in training users on the updated functionalities; Outcome project focus: We need to be focus on the outcome for the client. Understanding the entire customer journey, thinking strategically across departments, and identifying ways to improve operational efficiency. Assist Unik in using data to support decision-making with minimum effort by promoting the use of KPIs to analyze the efficacy of operational procedures on Customer Success. Define and implement scalable solutions that improve productivity while reducing manual labor. Software Quality Tests to help the software development team increase the delivery quality.    Required Skills and Experience:  Business knowledge (HR processes, accounting, finance, banking). Technology and software life-cycle knowledge and experience. Being a big fan of fast-paced situations where things are always changing. Being able to work under pressure. Data analysis, conducting root cause analyses, constructing business processes, identifying metrics, and/or evaluating company performance are all skills that you should have. Preferred additional Skills and Experience:   Project management, product management, business management or communications experience are all desirable and preferable. Fluency in English; Excellent Soft Skills; Make it happen attitude; Both written and oral English as to be a strong suit and also the ability to communicate in Portuguese. Degree in Management, Computer Science or similar. Experienced in Devops and promoter of automation.    As a Candidate you’ve decided to provide us your personal data. Uniksystem will process it as well as the attached documents within the scope of this and future recruitment and selection processes.    Applications in: https://www.uniksystem.com/careers/junior-business-analyst/ or recruit@uniksystem.com

Integrity, specialized in Information Security, was founded in 2009 following the idea and ambition of four friends who had been working together for almost 10 years. Integrity has now innovative services and solutions such as KEEP-IT-SECURE-24 and Integrity GRC, positioning itself flexibly and efficiently in the marketplace by delivering excellence projects.   Integrity's employees are driven by a passion for information security and always seeking to know more, combining knowledge and evolution. There is a constant commitment in training and certification of the same, allowing them to continue their professional development and at a personal level, while adding value to the quality of service to the customer. In addition to being ISO 9001 and ISO 27001 certified, Integrity is also the only Portuguese company accredited by CREST due to its Pen-Testing services. Currently, with offices in Portugal, the United Kingdom and Spain, the client portfolio exceeds 16 countries and covers the most diverse sectors of activity. To know more about us, just go to our website https://www.integrity.pt   Due to our continuous growth, we are searching for a Cloud Security Specialist.   Responsibilities: - Providing consulting in cloud deployments for the specific security controls associated with the technology in use; - Conduct security assessments and audits over cloud solutions; - Provide training on the Cloud Security Controls; - Function also includes other information security consulting activities not directly related to Cloud Security, such as work with product owners to develop the offer to our clients.   Requirements: - Bachelor or Master degree in Computer Science, Software Engineering or similar; - Minimum 2 year's experience in similar position; - Knowledge of the security related topics for O365 suite; - Experience in Microsoft 365 Security Administration (Exam MS-500) of MS Curriculum and/or AWS Certified Security - Speciality; - Knowledge of CSA and CIS baselines; -  Fluency in English    If you want to join our team, send your CV to work@integrity.pt  

The Webasto Group is one of the 100 largest suppliers to the automotive industry. With our innovative sliding and panoramic sunroofs, convertible roofs, and groundbreaking heating, cooling, battery, and charging systems, we constantly create value for the mobility sector. Above all, we have a particularly strong sense of team spirit – because the “We” in Webasto is your special plus. Webasto Portugal Lda. is a business service center for the Webasto Group. These exciting tasks are waiting for you here: Responsibilities Support the purchasing function within the business; Support of central purchasing process team regarding the creation and regular updating of process documentation; Support all operational tasks to achieve the operational and strategic targets; Create training documentation and conduct training for SAP and non-SAP systems and processes; Support and sequential takeover of Key User tasks for SRM, data warehouse and other purchasing systems; Support transfer of activities from international legal entities into the service organization; Drive target orientated process analysis and continuous improvement; Develop process documentations. Requirements 3+ years of experience in systems and processes or related purchasing areas; College degree in Business Administration or equivalent qualification; Solid understanding of purchasing processes; Advanced knowledge of MS office tools; Working experience with SAP MM, BI/BW and other reporting tools; Language skills: fluent in English, German desirable; Willingness to travel; Communication skills and cooperative mindset; High level of accountability and accuracy; Team player with a good sense for different company/ country cultures. Your Special Pluses: There are plenty of benefits with us – including high stability, training and development, flat hierarchies and a variety of tasks as well as an innovative spirit in a high-tech environment. Become a part of our company! To apply, send us your CV in English.

About Webhelp Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp you will be part of a family of over 100,000 game-changers from more than 140 locations in 55 countries. As a Customer Support Advisor, you will: •Manage customer requirements and expectations, by phone, in a calm and empathetic manner, aiming to solve their cases and issues. •Take 30 to 50 inbound calls per day, so you need to strive to maintain and improve customer satisfaction levels. •Improve your technical skills by troubleshooting issues related to electronic equipment. •Escalate potential service issues to the appropriate level (Level 1 to Level 4). We are looking for: •Proficient English (C1/C2) •Excellent communication skills coupled with empathy and team spirit •Previous experience in Customer Service is a plus •Previous experience with iOS and/or macOS, or comparable technology is preferential •For non-EU residents, it is mandatory to have a valid work permit •Workplace: Work from home, if you are based in Portugal We offer you: •Competitive wages (14 monthly payments per year) •Performance bonus •Meal Allowance paid in voucher card •Health insurance with a dental plan (after 6 months of the contract)  Apply here https://bit.ly/36Qidfz or send an email to [email protected]