Service desk microsoft office

Who are we?   We are a digital marketing agency based in Geneva. As part of our growth and the recent opening of a branch in Lisbon - PLATINUM BOX - we are looking for several talents to build our local team.   Within the scope of our activity with our international customers - publishers in the entertainment area - and to face new challenges of expansion, digital transformation, development of new innovative business models, we are looking for a Bilingual Customer Service Operator. Our goal: performance !   Mission: Interacting with customers by email to provide information in response to their requests  Undertake customer complaint’s handling and administration  Process refunds   Ensure that quality service is delivered  Develop and maintain strong relationship with customers  Work on customer satisfaction    Your profile:  You are perfectly fluent (mother tongue or bilingual) in English  and in  Portuguese and/or Spanish. If you are also fluent in another language, it will be considered as a plus; You are used to work with Microsoft Office Pack; You have a strong problem-solving mind and analytical spirit; You have excellent communication skills and you are customer’s satisfaction oriented   Type of contract: Full-time, effective employment contract/open-ended contract Remuneration to be defined according to the profile Position to be filled immediately   Job located in: Lisbon     Interested? Come on, join the team! We offer you a job in a multicultural environment and a pleasant team.   If you recognize yourself in this profile and are interested in the position we offer, send us your application (cover letter, CV with recent photograph) to the email: drh@logdirect.net

Who are we? We are a digital marketing agency based in Geneva. As part of our growth and the recent opening of a branch in Lisbon - PLATINUM BOX - we are looking for several talents to build our local team. Within the scope of our activity with our international customers - publishers in the entertainment area - and to face new challenges of expansion, digital transformation, development of new innovative business models, we are looking for a Bilingual Customer Service Operator. Our goal: performance ! Mission: * Interacting with customers by email to provide information in response to their requests * Undertake customer complaint’s handling and administration * Process refunds * Ensure that quality service is delivered * Develop and maintain strong relationship with customers * Work on customer satisfaction Your profile: * You are perfectly fluent (mother tongue or bilingual) in English and in Portuguese and/or Spanish. If you are also fluent in another language, it will be considered as a plus; * You are used to work with Microsoft Office Pack; * You have a strong problem-solving mind and analytical spirit; * You have excellent communication skills and you are customer’s satisfaction oriented Type of contract: * Full-time, effective employment contract/open-ended contract * Remuneration to be defined according to the profile * Position to be filled immediately Job located in: Lisbon Interested? Come on, join the team! We offer you a job in a multicultural environment and a pleasant team. If you recognize yourself in this profile and are interested in the position we offer, send us your application (cover letter, CV with recent photograph) to the email: [email protected]

O Hospital de Santa Maria, IPSS, no Porto, tem como missão prestar à comunidade um serviço excelente de saúde, apoiado na gestão pela qualidade total, no respeito pela liberdade das pessoas e em valores morais, sociais e éticos. Tem como visão, consolidar no século XXI o lugar de relevo adquirido ao longo de mais de 130 anos no âmbito das Instituições de saúde no Porto. Face ao crescimento da atividade e da Instituição, torna-se importante recrutar um técnico de Informática para o serviço de Sistemas de Informação.    Descrição da função: - Gestão e Administração de Servidores (Windows Server, File Server, SQL Server, entre outros) - Gestão do parque informático (PCs, impressoras e outros equipamentos) - Gestão e monitorização da infraestrutura de rede - Gestão de backups - Gestão da infraestrutura de segurança (firewall e antivírus) - Instalação e configuração de PCs e Impressoras - Troubleshooting de problemas relacionados com a infraestrutura - Suporte aos utilizadores finais   Pretende-se profissional com conhecimentos nas seguintes tecnologias: - Windows Server 2012/2016 e Windows 10; - Active Directory e Group Policy Management; - Redes TCP/IP, gestão de DHCP, DNS, VPN; - Switching, Wireless e respectiva configuração (VLANs, APs, etc.); - Servidores de comunicações e telefonia IP; - Tecnologias de virtualização, preferencialmente VMware; - Ferramentas de backup (conhecimentos de Veeam serão valorizados); - Endpoint security. - Ferramentas de Helpdesk / Service Desk; - Conhecimentos de Microsoft Office 365; - Conhecimentos em administração de servidores Linux (mais valia); - Interfaces (HL7, DICOM, etc.) - Bases de Dados (PostgreSQL, etc.)   Perfil pretendido: - Licenciatura ou Curso Técnico de Informática; - Experiência mínima de 3 anos em funções similares; - Boa capacidade de comunicação; - Bons conhecimentos de inglês; - Sentido de responsabilidade; - Interesse em investigar e adotar novas tecnologias; - Elevado nível de competência na organização e execução de tarefas, bem como sustentados valores de apoio e cooperação para com os outros; - Elevado sentido de dinamismo e assiduidade; - Espírito de equipa;   Oferecemos: Vencimento com base na experiência profissional Contrato de trabalho a termo certo de 12 meses    Os interessados deverão enviar o currículo para o seguinte endereço eletrónico recrutamento@hsmporto.pt. Só serão consideradas as candidaturas que reúnam os requisitos anunciados.  

Main responsibilities: - Handle all telephone calls in line with service standards and procedures; - Assist customers with specialist support and after sales service such as booking changes, purchasing additional services, and special requests; - Provide relevant information to customers in order to improve customer service and loyalty; - Assist customers with their online bookings and other web enquiries; - Inform customers about web features and content; - Assist with internal support and training of new staff when required; - Participate in specific operational projects where required. What we are looking for: - Fluent in German (C1 level); - Fluent in English (B2 level); - Excellent verbal and written communication skills; - Very good knowledge of Microsoft Office package; - Experience in the travel industry, either in retail operations or in air tours/bookings, is considered a plus. - Ability to organize and prioritize; - Flexibility to attend supplier training and/or education events; - Schedule flexibility. - Appropriate working environment and conditions at home (space with privacy to work 8h day without noise); - Fiber internet service (mandatory); What we offer: - Attractive base salary; - Career progression possibility; - Benefits. Starting on July

Job Title: Administrative Assistant b'/xc2/xa0' Department: Support Services b'/xc2/xa0' Reporting Line: Assistant General Manager, Portugal Operations b'/xc2/xa0' Responsibilities: The Administrative Officer will be responsible for organising and handling all of the administrative and operational activities that facilitate the smooth and efficient running of the Main One Portugal office. He or she will provide administrative support for the Portugal Operations Manager in the day-to-day functions of the unit. b'/xe2/x80/xa2' Operate basic office equipment such as fax, photocopier, scanner, computer (windows and Microsoft Office tools), etc. b'/xe2/x80/xa2' Sort and distribute all incoming mail, letters and other materials as well as dispatch outgoing mail. b'/xe2/x80/xa2' Maintain and coordinate disbursement of office supplies. b'/xe2/x80/xa2' Perform basic clerical tasks, such as systematically arranging letters, memoranda, invoices and other indexed documents according to an established system. b'/xe2/x80/xa2' Exceptional customer service skills, over the phone and in person, with customers (internal and external). b'/xe2/x80/xa2' Run companyb'/xe2/x80/x99's errands to as the need arises. b'/xe2/x80/xa2' Liaise with our partners, accounting, lawyers, auditors, suppliers and vendors that provide support for Main One. b'/xe2/x80/xa2' Maintain accurate records of all expenses, documentation, archiving, billing, etc. b'/xe2/x80/xa2' Other duties that may be allocated from time to time according Company requirements b'/xc2/xa0'b'/xc2/xa0' Supervision: To work directly under the supervision of the AGM, Portugal Operations b'/xc2/xa0' Contacts: Will be required to provide administrative support to all internal departments and receive instructions from multiple persons b'/xc2/xa0' Qualifications: b'/xc2/xa0'b'/xe2/x80/xa2'b'/xc2/xa0' Proficient use of English Language- verbal and writingb'/xc2/xa0' b'/xc2/xa0' b'/xe2/x80/xa2'b'/xc2/xa0' Twelfth grade or equivalent (Portuguese school) b'/xe2/x80/xa2'b'/xc2/xa0' At least two years of relevant experience. b'/xc2/xa0' b'/xc2/xa0'Competencies: b'/xe2/x80/xa2'b'/xc2/xa0' Excellent Interpersonal Skills b'/xe2/x80/xa2'b'/xc2/xa0' Problem Solving Skills b'/xe2/x80/xa2'b'/xc2/xa0' Proficiency in MS Office Applications b'/xe2/x80/xa2'b'/xc2/xa0' knowledge of operating standard office equipment b'/xc2/xa0'b'/xc2/xa0' Demands of the Job: b'/xe2/x80/xa2'b'/xc2/xa0' Ability to prioritize work and have a positive attitude b'/xe2/x80/xa2'b'/xc2/xa0' Maintain consistent punctuality and smart personal appearance b'/xe2/x80/xa2'b'/xc2/xa0' Must show maturity and good judgement b'/xc2/xa0' b'/xc2/xa0' We offer: b'/xe2/x80/xa2'b'/xc2/xa0' Competitive salary b'/xe2/x80/xa2'b'/xc2/xa0' Good work environment with great team spirit b'/xe2/x80/xa2'b'/xc2/xa0' An opportunity to develop a professional career in MainOne b'/xc2/xa0' PS: Only applications in English with CV will be considered b'/xc2/xa0'b'/xc2/xa0'b'/xc2/xa0'b'/xc2/xa0'b'/xc2/xa0' All applications should be sent to: paulo.moura@mainone.net b'/xc2/xa0'

SEB Group’s mission is to make consumers’ everyday life easier and more enjoyable and contribute to better living all around the world. Going beyond the excellence of its machines, SEB Group offers dedicated after-sales service, ready to act within the shortest possible time frames. As Customer Advisor, you will: Engage with customers via email or telephone to provide product information as part of the post-sales proce We are looking for: Proficient Flemish (C1/C2) Fluency in English (B2) Previous experience in Customer Service or as a Sales Representative is preferred Sales skills are valued Excellent verbal and writing skills coupled with empathy and team spirit Proficiency in IT skills: understanding of Microsoft Office, email, and chat technologies Good logical thinking For non-EU residents, it is mandatory to have a valid work permit. We offer you: Competitive wages (14 monthly payments per year)  Meal allowance paid in voucher card (net) Health insurance with a dental plan (after 6 months of the contract)  Relocation package: shared accommodation (for 12 months) and flight reimbursement (after 6 months) Opportunities for career progression (95% of our promotions are internal) and possibilities for an international career through the Webhelp International Mobility Program  Possibility to do Work from Home* Life at our company: We are certified Great Place to Work for 4 years in a row (2019,2020,2021,2022) Work in a diverse environment with people from over 58 nationalities Benefit from our modern amenities, many discounts in local businesses, company parties and events, and much more! All submissions will be treated confidentially under the General Data Protection Regulation. Webhelp Portugal is an equal opportunity employer. Send your CV to [email protected]

JOB DESCRIPTION Role: Transmission/IP Operations Engineer Department: Technical/Unit: Operations Reporting Line: Senior Transmission/IP Operations Engineer Job Type: Full-time (1 Year contract) / Level: Officer I Responsibilities: The Transmission/IP Operations Engineer will be responsible for the following: • Participate in managing projects introduced by engineering team assuring full implementation and documentation standards are adhered to. Complete the projects objectives within timelines. • Interpret, review and implement IP and Transmission networks designs and MOPs (Method of Procedure) from the core network planning team. • Perform most effective approach to restore, recover, or alter configurations, logical or physical, to maintain service integrity. • Support all aspects of the network management process assuring requests, implementation, and problems are delivered as required with no impact to the global communications. • Deploy and document changes in accordance with problem and change management process. • Ensure that Main One’s global fibre network documentation is always accurate and up to date, including network configurations, rack layout, floor plan and spares list. • Work with GNOC in troubleshooting and resolution of network related problems, within the timeframe of severity level agreements. • Work with partners of MainOne and OEMs in implementation for technical and administrative matters. Skills and Competencies: • At least 3 years work experience in the configuration, operations and maintenance of optical fibre, Transmission and IP Networks. • Good knowledge of Optical Transmission Networks technologies – SDH, DWDM and Ethernet. • Good knowledge of optical fibre characteristics and standards. • Basic knowledge of Networking technologies - TCP/IP, BGP, DNS, VPNs, Firewalls, Proxy etc. • Knowledge of a Network Management System. • Ability to use Test equipment (eg BERT, OSA, OTDR, OPM, etc.) without supervision. • Ability to interpret topography, network design maps and AutoCAD Designs. • Experience with Microsoft Office products including Word, Excel, Visio and Outlook. • Capable of multi-tasking, manage time and prioritize workload. • Resilience, Adaptability, Reliability and Confidence. • Teamwork abilities. • Good oral and written communication skills in Portuguese and English (mandatory). • Good reading, listening, communicating and documenting skills. Qualifications: • A Bachelor’s Degree or Equivalent in Electrical/Electronics and Telecommunication Engineering • CCNA is a plus / • Driver’s license Demands of the job: • Ability to handle the challenges that come with the job. • Strong analytical skills / • Good technical documentation skills. • Ability to collate and interpret data from various sources. • Willingness to learn and develop new skills. • Actively seek innovative ways of improving existing systems and processes. • Actively encourage strong working relationships with other teams. • Very good understanding of Main One’s solutions and processes. • Strong diagnostic, analysis and problem resolution skills with a flexible approach to problem solving. • Work closely with the GNOC team, the Technical Sales, IP team and the rest of the Network Planning and Implementation team in additional to MainOne partners and OEMs. • Willingness to work long hours and meet tight deadlines. • Ability to work well under pressure • May be required to travel and work on weekends We Offer: • Competitive Salary • Good work environment with great team spirit • An Opportunity to develop a professional Career in MainOne Please forward your CV in English (Mandatory) to the following email: portugal.ops@mainone.net    

A bilingual personal secretary is needed, with fluent oral and written English and Portuguese languages. Law, Environment, and Environmental Law knowledge is desired. Excellent skills for research on various topics on the internet (including academic research) and good command of Apple tools (e.g. installing programs, updates) and Microsoft Office (Excel, Word, PowerPoint). Ability to perform different sorts of tasks: writing emails for national and international companies and banks; contact and solve daily problems with telecommunication service providers, health insurance, auto-insurance; capacity for comparative evaluation for ordering different types of technical services and assistances; as well as supervision of the quality of these contracted services and projects (ex: equipments maintenance, general housing repairs and refurbishing). Good knowledge of hotel management and hotel and airline tickets booking. Schedule management. Good notions of accounting and administration; excellent ability to arrange files, invoices and receipts. Proactive and dynamic posture, good negotiation skills, perseverance, practicality, diplomacy, and, above all, excellent ethical principles, honesty, responsibility, loyalty and discretion.

Department:Technical Unit: Operations Reporting Line:Senior Transmission/IP Operations Engineer Job Type:Full-time (1 year contract) Level:Officer I Duration:Permanent Location:Portugal    Responsibilities: The Transmission/IP Operations Engineer will be responsible for the following:  • Participate in managing projects introduced by engineering team assuring full implementation and documentation standards are adhered to. Complete the projects objectives within timelines. • Interpret, review and implement IP and Transmission networks designs and MOPs (Method of Procedure) from the core network planning team. • Perform most effective approach to restore, recover, or alter configurations, logical or physical, to maintain service integrity. • Support all aspects of the network management process assuring requests, implementation, and problems are delivered as required with no impact to the global communications. • Deploy and document changes in accordance with problem and change management process. • Ensure that Main One’s global fibre network documentation is always accurate and up to date, including network configurations, rack layout, floor plan and spares list. • Work with GNOC in troubleshooting and resolution of network related problems, within the timeframe of severity level agreements. • Work with partners of MainOne and OEMs in implementation for technical and administrative matters. Skills and Competencies: • Preferably, at least 3 years work experience in the configuration, operations and maintenance of optical fibre, Transmission and IP Networks. • Good knowledge of Optical Transmission Networks technologies – SDH, DWDM and Ethernet. • Good knowledge of optical fibre characteristics and standards. • Basic knowledge of Networking technologies - TCP/IP, BGP, DNS, VPNs, Firewalls, Proxy etc. • Knowledge of a Network Management System. • Ability to use Test equipment (eg BERT, OSA, OTDR, OPM, etc.) without supervision. • Ability to interpret topography, network design maps and AutoCAD Designs. • Experience with Microsoft Office products including Word, Excel, Visio and Outlook. • Capable of multi-tasking, manage time and prioritize workload. • Resilience, Adaptability, Reliability and Confidence. • Teamwork abilities. • Good oral and written communication skills in Portuguese and English (mandatory). • Good reading, listening, communicating and documenting skills. Qualifications: • A Bachelor’s Degree or Equivalent in Electrical/Electronics and Telecommunication Engineering • CCNA is a plus • Driver’s license Demands of the job: • Ability to handle the challenges that come with the job. • Strong analytical skills. • Good technical documentation skills. • Ability to collate and interpret data from various sources. • Willingness to learn and develop new skills. • Actively seek innovative ways of improving existing systems and processes. • Actively encourage strong working relationships with other teams. • Very good understanding of Main One’s solutions and processes. • Strong diagnostic, analysis and problem resolution skills with a flexible approach to problem solving. • Work closely with the GNOC team, the Technical Sales, IP team and the rest of the Network Planning and Implementation team in additional to MainOne partners and OEMs. • Willingness to work long hours and meet tight deadlines. • Ability to work well under pressure. • May be required to travel  We Offer: • Competitive and above average salary • Good work environment with great team spirit • An opportunity to develop a professional Career in MainOne • Health Insurance • Company vehicle for professional purposes   Please forward your CV in English (Mandatory).    

Estamos a recrutar Técnico de Help desk/Field Support para o nosso cliente no Sector Público no Taguspark com o seguinte perfil: - 12º Ano/Curso Profissional, Licenciatura  em Engenharia Informática ou similar; - Experiência em Helpdesk de 1ª linha de Suporte Técnico (suporte ao utilizador); - Conhecimentos e experiência em sistemas Windows: instalação e manutenção de sistemas Windows, MS Office, desktop computing, impressão, dispositivos periféricos, dispositivos de mobilidade, distribuição de software de desktop, email / messaging, ferramentas colaborativas; - Experiência em projetos  Easyvista (preferencial) - Experiência no Diagnóstico e resolução de problemas em soluções aplicativas e infraestruturais (administração de sistemas, comunicações) conforme indicações do cliente e resolução e registando-os na ferramenta de “Service Management; - Disponibilidade imediata; - Localização: Taguspark Caso tenha interesse envie o seu cv com a refª Helpdesk_Taguspark_2022

Estamos a recrutar Técnico de Help desk/Field Support para o nosso cliente no Sector Público no Lisboa com o seguinte perfil: - 12º Ano/Curso Profissional, Licenciatura em Engenharia Informática ou similar; - Experiência em Helpdesk de 1ª linha de Suporte Técnico (suporte ao utilizador); - Conhecimentos e experiência em sistemas Windows: instalação e manutenção de sistemas Windows, MS Office, desktop computing, impressão, dispositivos periféricos, dispositivos de mobilidade, distribuição de software de desktop, email / messaging, ferramentas colaborativas; - Experiência em projetos Easyvista (preferencial) - Experiência no Diagnóstico e resolução de problemas em soluções aplicativas e infraestruturais (administração de sistemas, comunicações) conforme indicações do cliente e resolução e registando-os na ferramenta de “Service Management; - Disponibilidade imediata; - Localização: Lisboa Caso tenha interesse envie o seu cv com a refª Helpdesk_Lisboa_2022

Estamos a recrutar Técnico de Help desk/Field Support para o nosso cliente no Sector Público em Lisboa com o seguinte perfil: - Licenciatura em Engenharia Informática ou similar; - Experiência em Helpdesk de 1ª linha de Suporte Técnico (suporte ao utilizador); - Conhecimentos e experiência em sistemas Windows: instalação e manutenção de sistemas Windows, MS Office, desktop computing, impressão, dispositivos periféricos, dispositivos de mobilidade, distribuição de software de desktop, email / messaging, ferramentas colaborativas; - Experiência em projetos Easyvista (preferencial) - Experiência no Diagnóstico e resolução de problemas em soluções aplicativas e infraestruturais (administração de sistemas, comunicações) conforme indicações do cliente e resolução e registando-os na ferramenta de “Service Management; - Disponibilidade imediata; - Localização: Lisboa Caso tenha interesse envie o seu cv com a refª Helpdesk_Lisboa_2022

We're looking for a Project/ Process Analyst Associate with necessary technical background in the network environment, to be part of a technical RUN team. - Review all field WAN MACD demand - Demand Management - Implementation Management - Service Management - Billing Management (TBD- MSO?) - Capacity Planning - Monitoring Tools Management - CMDB Management - SLA & Credit Management The ideal candidate for this job will have key skills and strong experience in some or all the following areas: - Fluent English both written and verbal - Three to five years administrative related experience and/or training, or equivalent combination of education and experience - Familiarity with enterprise IT infrastructure environments and general knowledge on principals of IT networks will be a plus, but is not a mandatory requirement - Ability to provide feedback, manage tasks and work with goals. - Team player with a can-do attitude. - Flexible - Demonstrated organization skills and excellent time management with ability to prioritize work based on business needs - Self-starter, able to work with limited supervision - With strong background using MS Office - Power Point, Microsoft Word and high proficiency of Excel. - Familiar PDSM – used for change management. - Detail oriented and comfortable working in a fast-paced office environment - Ability to analyze data, as well as to analyze and revise operating practices to improve efficiency We offer: - A wide array of formal training and on the job learning opportunities; - The possibility to work in one of the most admired companies and trusted brands year after year. Interested please contact: – elsa.monteiro@adecco.com -est.outoffice@adecco.com

Description Uniplaces is building a trusted, global brand for students. We believe in empowering student mobility and we have started by making the process of finding accommodation easier. We’re solving real-life pains and we’re backed by top-tier investors such as Atómico, Octopus Investments, Shilling Capital Partners, and Caixa Capital to help us achieve this better and faster.   We are an internationally-minded company with an extremely talented team and global ambitions. Our decisions are driven by our core values of Passion, Impact, Trust, and Team Spirit - with which we aim at having a company where everyone feels accountable and empowered to achieve their full potential.   About the Operations Team Every day, more than 5000 nights are booked by students from 175 nationalities in 33 different cities on uniplaces.com. Our Operations team that embraces 14 nationalities and works across 6 different languages, ensures that every interaction with customers is focused on improving the student and landlord experience, so that room search becomes as easy as buying a flight ticket.   In this role, your mission is: Deliver a high quality service to Partners and their booking agents Responsible for B2B operations Work and support our corporate and multinational client portfolio Support the B2B Team in every way you can Partner invoicing and accounting Support booking agents with booking enquiries Responsible for communication threads with partners Maintain reports and data analysis Help with targets - every booking counts! Job requirements What we are looking for: University Degree English language proficiency Driven mentality with good analytical skills Natural communicator Problem solver, with a can-do attitude suitable in a fast-paced, startup environment Multi-tasker Positive, confident, upbeat A self motivated Team player Knowledge of Microsoft tools especially Excel Based in Lisbon area or willing to relocate Start Immediately Full time position (40 hours a week) Your benefits: Shape your Business Development Skills with monthly coaching sessions We are flexible if you are still studying Be part of a young multicultural company with a dynamic work environment and lots of talented people We want to know your thoughts, we promote individual opinions and suggestions We do not want you to be a trainee forever, if you deliver, you have the possibility to develop your career and grow with Uniplaces like so many others have! Compensation plan for target achievement so you stay motivated Weekly events (during working hours and outside of working hours) to promote relationships with your colleagues Hybrid model - 3 days remote, 2 days at the office Work from 9 to 18h and weekends off to explore the city Does it sound like the job for you? Great! Please apply below and let us know why you believe you're the perfect fit for the role:) Note: Please send your CV in English.