AFTERSALES SYSTEMS AND PROCESS EM PORTUGAL

AMS is one of Europe's leading providers of automotive expertise, and today supports some of the world's biggest brands, like BWM Group Portugal. An opportunity has arisen in AMS team in Portugal to provide consultancy and support on the development, implementation and follow-up of after-sales processes and systems to a client’s Dealer and Authorized Repairer Network in Lisbon, Portugal. The role You will support the Dealer network in all aftersales processes and systems to implement and facilitate the Premium Service Strategy at the retail level, by: •Providing consultancy and support on the development, implementation and follow-up of after-sales processes and systems to automotive brand and dealer's network. •Supporting the implementation of audits in dealer's network workshops regarding compliance. •Monitoring Service related KPI’s, software releases and implementation on the network. •Monitoring the after-sales support system helpdesk. Is this for you? If you have an education background in engineering, information technologies, business or similar, have a talent for IT Systems and interest in how a premium manufacturer provides great aftersales service, you are who AMS is looking for! More specifically if you have: Master’s degree in engineering, information technologies, Business Administration or similar. Great IT capabilities to develop & optimise aftersales systems and processes for the dealer network. Knowledge about Automotive After Sales Processes, Systems and Tools. High organisation skills, with a structured mind-set and a passion for optimising processes. Fluency in English (intermediate level). Interest in automotive industry. What can you expect? •A competitive salary •Annual Bonus (subject to performance) •Hybrid working (Mainly work from home) – Office is in Lisbon •Support for home working set-up (office furniture, laptop, etc) •Energy cost contribution •Health insurance Submit via [email protected]