Social network knowledge

Our client is looking for a Network Administrator to join their offices in Oeiras, Portugal. You will work as a member of the IT Team, reporting to the Network & Workspace Team Leader. Responsibilities: - Installs and configures networks and systems and VPN - Identifies and solves any problems that arise with networks and systems - Consults with CTO to specify system requirements and design solutions - Prepares budgets for equipment and assembly costs - Assembles new systems - Maintains existing software and hardware and upgrades any that have become obsolete - Monitors networks and systems to identify how performance can be improved - Provides network administration and support - Fully supports, configures, maintains and upgrades corporate customer’s networks and in house servers - Installs and integrates new server hardware and applications - Keeps an eye out for needed updates - Support and administers third-party applications - Ensures network security and connectivity - Monitors network performance (availability, utilization, throughput, goodput, and latency) and test for weaknesses - Sets up user accounts, permissions and passwords - Resolves problems reported by end user - Defines network policies and procedures - Specifies system requirements and design solutions - Researches and make recommendations on server system administration - Writes scripts to automated recurring task - Maintains system integrity Requirements: - Good command of English - Proven experience in a network administrator role (min. 3 years) - Hands on experience in networking, routing and switching - Excellent knowledge of best practices around management, control, and monitoring of server infrastructure - Experience with firewalls, Internet VPN’s remote implementation, troubleshooting, and problem resolution is desired - Ability to set up and configure server hardware - Familiarity with backup and recovery software and methodologies - Great at organizing, prioritizing and multitasking

We’re looking for an outstanding Social Media Manager.   You’ll be responsible for: Be 100% responsible and accountable for the assigned client social accounts Responsible for day-to-day communication with the client and for the long-term relationship with the client. Introduce new marketing and industry trends to the agency. Responsible for deliver the project within the agreed time plan. Write briefings and de-briefings. Create marketing campaign on Facebook Ads, Google Ads and other media platforms. Develop, organise and plan content for all of our clients Formulate social media strategies. Contact with 3rd party support teams Develop Analytic reports and present them to client Develop and Monitor SEO and user engagement and suggest content optimization Communicate with industry professionals and influencers via social media to create a strong network Turn fans IN.TO customers and customers IN.TO brand advocates   The talent we’re looking needs to WOW us, bring fresh and out-of-the box-ideas and be able to fit perfectly within the company’s culture.   Some skills you need to nail and are mandatory: Excellent eye for detail Accountability and ownership of your projects Excellent communication skills Speak and write English (we have international clients and partnerships) Speak and write perfect Portuguese Master Facebook Ads and Google Ads as well as all social media platforms (examples: Facebook, Instagram, Twitter, Pinterest, TikTok, LinkedIn, etc.) Use Social Media tools, Hootsuite, Canva, Google Trends, etc. Master website platforms in terms of editing, changing content, etc. (Shopify, Wordpress, Wix, etc.) You’ll need to have an analytic drive but also a creative vein Excellent SEO and content creation skills   Some bit and bobs we appreciate, but are not mandatory: Some sort of education degree + 4 years of experience in a similar position, preferably on agency side Familiarity with web design platforms and publishing Familiarity with Adobe Package it’s a big plus   Please do not send us an Europass CV, because, where’s the fun in that? Also, we would like to see your presentation letter/email. So, if you think you’re the right match, send us your CV and/or portfolio to info@intoagency.com. We do analyse all the candidates carefully and in detail, but unfortunately, we do not have time to reply to all. And for that, we apologise in advance. However, if we think you’re a good fit, we’ll contact you within 2 weeks of your application.

We are a small yoga studio in Ajuda, We are looking for a person to contact potential customers to join our classes and expand our business. We are offering a wide network of preview clients need to be contact by email or messages, to rejoining our activities by understanding the reasons why they stopped practicing and try to bring back with a personal approach and offering a personalizing welcome pack promotions. We are offering competitive commission rate. Our passes have a value between 45€ and 135€, we are offering 50% of each sell closed, our goal is to reach 10 to 15 sell for months. We are pay on results, so you can work remote or spend some time in our studio, you are free to manage your work hours. We provide a phone with our business number Preference: English speakers and some Portuguese Soft skills and seller attitude Social network knowledge

WEB DESIGNER TWISPER are recruiting a Web Designer to assist their vibrant development team based in Lisbon. If you’re looking to be part of a fast growing, positive and disruptive solution for the hospitality, food & beverage and gastronomy industries, this is the place to be. ABOUT TWISPER TWISPER is your social network with only positive recommendations. The app is 100% add-free and values only real users and only positive experiences. TWISPER’s community consists of friends, ambassadors, industry experts, influencers and partners that share great places through recommending great places. With our Ambassadors, we also organize charity campaigns to help the world become a better place.  POSITION Working closely with TWISPER’s development and design teams, you will use your creative web design skills to produce visually engaging and responsive web pages, create design assets, develop wireframes and produce unique and engaging UIs across mobile and desktop platforms. PRIMARY RESPONSIBILITIES Design new web pages for TWISPER’s B2B and B2C websites, taking into consideration TWISPER’s existing visual identity Working closely with the development team to create and maintain a database of design assets Design and create landing pages and blog platforms Design unique and engaging UI for the web version of the TWISPER app Design unique and engaging UI for the platform of TWISPER Business Testing and improving the B2B and B2C website designs in order to create a unique user experience Take ownership of design projects ensuring a consistent brand image is maintained PRE-REQUISITES Solid experience of web design and expert knowledge of Sketch and Zeplin Ability to design and create new web pages across mobile and desktop Previous experience of creating layouts, templates and landing pages; ensuring they are in line with the brand guidelines Ability to communicate design ideas using user flows, site maps and wireframes A desire to learn and keep up with new technologies that transcends current crazes and trendy tools or frameworks Effective communication skills in English, both written and verbal for technical and non-technical audiences Knowledge of User Experience (UX) and User Interface (UI) A genuine passion for creating visual work  To apply for this job, please send applications to jobs@twisper.com

AMS is one of Europe's leading providers of automotive expertise, and today supports some of the world's biggest brands, like BWM Group Portugal. An opportunity has arisen in AMS team in Portugal to provide consultancy and support on the development, implementation and follow-up of after-sales processes and systems to a client’s Dealer and Authorized Repairer Network in Lisbon, Portugal. The role You will support the Dealer network in all aftersales processes and systems to implement and facilitate the Premium Service Strategy at the retail level, by: •Providing consultancy and support on the development, implementation and follow-up of after-sales processes and systems to automotive brand and dealer's network. •Supporting the implementation of audits in dealer's network workshops regarding compliance. •Monitoring Service related KPI’s, software releases and implementation on the network. •Monitoring the after-sales support system helpdesk. Is this for you? If you have an education background in engineering, information technologies, business or similar, have a talent for IT Systems and interest in how a premium manufacturer provides great aftersales service, you are who AMS is looking for! More specifically if you have: Master’s degree in engineering, information technologies, Business Administration or similar. Great IT capabilities to develop & optimise aftersales systems and processes for the dealer network. Knowledge about Automotive After Sales Processes, Systems and Tools. High organisation skills, with a structured mind-set and a passion for optimising processes. Fluency in English (intermediate level). Interest in automotive industry. What can you expect? •A competitive salary •Annual Bonus (subject to performance) •Hybrid working (Mainly work from home) – Office is in Lisbon •Support for home working set-up (office furniture, laptop, etc) •Energy cost contribution •Health insurance Submit via [email protected]

We have an exciting opportunity for a Senior Care Assistant to supervise our Clients caring team, whilst working as an integral part of the caring team, delivering the highest standards of personalised care to residents. Senior Care Assistant Nights Salary: £10.81 per hour: Location: West Midlands Job Type: Permanent Benefits: Annual leave, training and uniform provided Shift Pattern: Nights - 7:45pm to 8am, 3 days on 3 days off The ideal candidate: A senior night care assistant to join their clients team based in the West Midlands. The main purpose of the role is to deliver the highest standards of personalised care to residents whilst ensuring that at all times residents are treated with respect and dignity, and that individual's rights to privacy, dignity, independence and choice are met. Specific tasks of the role include, but are not limited to: Following individual care plans carefully and ensuring that all contact is polite, friendly, warm and supportive. To act as a care plan coordinator for residents, ensuring that these responsibilities are carried out in full. To understand and comply with statutory and legal requirements which are relevant such as Health & Safety, COSHH, all aspects of the Health & Social Care Act, to maintain a safe environment throughout the home. To participate in the formulation and maintenance of individual care plans for each resident and administer medication to residents as prescribed, accurately maintaining appropriate records for both. To respect and maintain confidentiality of resident's personal information at all times. Preferably you will need to have experience of working in a caring environment as well as supervisory and leadership skills, an NVQ Level 3 or higher in Adult Health and Social Care. Knowledge of supporting people with Dementia and age-related illnesses is essential, as is an understanding of CQC Standards and Compliance. The post holder must have a flexible and proactive approach to work, with the ability to work unsociable hours on a regular basis, including weekends and bank holidays. You will have the opportunity to do your own difference, being a part of a plesant, enthusiastic, diverse, flexible and supportive team, living an exciting job experience. Other financial conditions and benefits such as good work life balance policies will be provided in the interview. Please, send us your CV to joanapiresdacosta@hotmail.com Talent Acquisition Specialist JPC & Vera Monteiro Recruiter4Europe

Fazem-se trabalhos com recurso ao spss e outros: introdução de dados, análise descritiva e inferencial, análise fatorial, análise de redes sociais, optimização e machine learning, entre outros. Elaboração de relatórios e apresentações powerpoint. É possível fazerem-se trabalhos em: - SPSS - Statsframe - R - Weka - Knime - GeNIe Bayes Modeler - Gephi Social Network Analysis - EMS (optimization) - Arena Preço de acordo com o que pretende. Sob orçamento. Para todo o país. Experiência académica e elevado número de trabalhos realizados.

JOB DESCRIPTION Role: Transmission/IP Operations Engineer Department: Technical/Unit: Operations Reporting Line: Senior Transmission/IP Operations Engineer Job Type: Full-time (1 Year contract) / Level: Officer I Responsibilities: The Transmission/IP Operations Engineer will be responsible for the following: • Participate in managing projects introduced by engineering team assuring full implementation and documentation standards are adhered to. Complete the projects objectives within timelines. • Interpret, review and implement IP and Transmission networks designs and MOPs (Method of Procedure) from the core network planning team. • Perform most effective approach to restore, recover, or alter configurations, logical or physical, to maintain service integrity. • Support all aspects of the network management process assuring requests, implementation, and problems are delivered as required with no impact to the global communications. • Deploy and document changes in accordance with problem and change management process. • Ensure that Main One’s global fibre network documentation is always accurate and up to date, including network configurations, rack layout, floor plan and spares list. • Work with GNOC in troubleshooting and resolution of network related problems, within the timeframe of severity level agreements. • Work with partners of MainOne and OEMs in implementation for technical and administrative matters. Skills and Competencies: • At least 3 years work experience in the configuration, operations and maintenance of optical fibre, Transmission and IP Networks. • Good knowledge of Optical Transmission Networks technologies – SDH, DWDM and Ethernet. • Good knowledge of optical fibre characteristics and standards. • Basic knowledge of Networking technologies - TCP/IP, BGP, DNS, VPNs, Firewalls, Proxy etc. • Knowledge of a Network Management System. • Ability to use Test equipment (eg BERT, OSA, OTDR, OPM, etc.) without supervision. • Ability to interpret topography, network design maps and AutoCAD Designs. • Experience with Microsoft Office products including Word, Excel, Visio and Outlook. • Capable of multi-tasking, manage time and prioritize workload. • Resilience, Adaptability, Reliability and Confidence. • Teamwork abilities. • Good oral and written communication skills in Portuguese and English (mandatory). • Good reading, listening, communicating and documenting skills. Qualifications: • A Bachelor’s Degree or Equivalent in Electrical/Electronics and Telecommunication Engineering • CCNA is a plus / • Driver’s license Demands of the job: • Ability to handle the challenges that come with the job. • Strong analytical skills / • Good technical documentation skills. • Ability to collate and interpret data from various sources. • Willingness to learn and develop new skills. • Actively seek innovative ways of improving existing systems and processes. • Actively encourage strong working relationships with other teams. • Very good understanding of Main One’s solutions and processes. • Strong diagnostic, analysis and problem resolution skills with a flexible approach to problem solving. • Work closely with the GNOC team, the Technical Sales, IP team and the rest of the Network Planning and Implementation team in additional to MainOne partners and OEMs. • Willingness to work long hours and meet tight deadlines. • Ability to work well under pressure • May be required to travel and work on weekends We Offer: • Competitive Salary • Good work environment with great team spirit • An Opportunity to develop a professional Career in MainOne Please forward your CV in English (Mandatory) to the following email: portugal.ops@mainone.net    

Department:Technical Unit: Operations Reporting Line:Senior Transmission/IP Operations Engineer Job Type:Full-time (1 year contract) Level:Officer I Duration:Permanent Location:Portugal    Responsibilities: The Transmission/IP Operations Engineer will be responsible for the following:  • Participate in managing projects introduced by engineering team assuring full implementation and documentation standards are adhered to. Complete the projects objectives within timelines. • Interpret, review and implement IP and Transmission networks designs and MOPs (Method of Procedure) from the core network planning team. • Perform most effective approach to restore, recover, or alter configurations, logical or physical, to maintain service integrity. • Support all aspects of the network management process assuring requests, implementation, and problems are delivered as required with no impact to the global communications. • Deploy and document changes in accordance with problem and change management process. • Ensure that Main One’s global fibre network documentation is always accurate and up to date, including network configurations, rack layout, floor plan and spares list. • Work with GNOC in troubleshooting and resolution of network related problems, within the timeframe of severity level agreements. • Work with partners of MainOne and OEMs in implementation for technical and administrative matters. Skills and Competencies: • Preferably, at least 3 years work experience in the configuration, operations and maintenance of optical fibre, Transmission and IP Networks. • Good knowledge of Optical Transmission Networks technologies – SDH, DWDM and Ethernet. • Good knowledge of optical fibre characteristics and standards. • Basic knowledge of Networking technologies - TCP/IP, BGP, DNS, VPNs, Firewalls, Proxy etc. • Knowledge of a Network Management System. • Ability to use Test equipment (eg BERT, OSA, OTDR, OPM, etc.) without supervision. • Ability to interpret topography, network design maps and AutoCAD Designs. • Experience with Microsoft Office products including Word, Excel, Visio and Outlook. • Capable of multi-tasking, manage time and prioritize workload. • Resilience, Adaptability, Reliability and Confidence. • Teamwork abilities. • Good oral and written communication skills in Portuguese and English (mandatory). • Good reading, listening, communicating and documenting skills. Qualifications: • A Bachelor’s Degree or Equivalent in Electrical/Electronics and Telecommunication Engineering • CCNA is a plus • Driver’s license Demands of the job: • Ability to handle the challenges that come with the job. • Strong analytical skills. • Good technical documentation skills. • Ability to collate and interpret data from various sources. • Willingness to learn and develop new skills. • Actively seek innovative ways of improving existing systems and processes. • Actively encourage strong working relationships with other teams. • Very good understanding of Main One’s solutions and processes. • Strong diagnostic, analysis and problem resolution skills with a flexible approach to problem solving. • Work closely with the GNOC team, the Technical Sales, IP team and the rest of the Network Planning and Implementation team in additional to MainOne partners and OEMs. • Willingness to work long hours and meet tight deadlines. • Ability to work well under pressure. • May be required to travel  We Offer: • Competitive and above average salary • Good work environment with great team spirit • An opportunity to develop a professional Career in MainOne • Health Insurance • Company vehicle for professional purposes   Please forward your CV in English (Mandatory).    

  INFORMATION TECHNOLOGY OFFICER Organizational Support Services Grade: 6 Location: Lisbon, Portugal   THE ORGANIZATION KAICIID aims to create a more peaceful world by promoting dialogue and supporting religious leaders and communities in tackling our most pressing problems. We do this through education and training; convening religious and cultural leaders; engaging with policymakers and carrying out research to encourage and enhance interreligious and intercultural dialogue. We work with our partners to build their capacities, connections and confidence. The Organization is currently in the process of relocating its Seat from Vienna, Austria to Lisbon, Portugal. For more information on KAICIID, please click on the following link: https://www.kaiciid.org THE ORGANIZATIONAL SUPPORT SERVICES (OSS) DEPARTMENT The OSS Department is responsible for developing and implementing policies, systems and procedures which facilitate the smooth and efficient implementation of KAICIID strategy, programmes and activities.   ROLE Under the guidance and direct supervision of the Chief, Information Technology (IT) unit, the IT Officer provides network support services, including active management of the network and daily technical support through the Helpdesk to users of KAICIID systems FUNCTIONS Oversee the monitoring and administration of the network services to provide a stable and responsive environment; manages DNS, routers, switches, and all network devices, ensuring KAICIID’s infrastructure and connectivity requirements are met for effective use of the ERP and other remote systems; Monitor, implement and maintain IT Security measures to prevent unauthorized access to the network and IT resources; manage the installation and operation of virus protection systems, monitor the firewall to detect attempted break-ins, and take appropriate action; Assist to plan and implement new IT initiatives or migration projects, including rollout of new installations, upgrades of hardware, software, or operating systems; Assist the work of the outside contractors selected for implementation and maintenance of the systems; ensure that service-level agreement for all activities related to the implementation and support of IT services are in place; Answer to user queries and issues that have been reported, solving IT helpdesk tickets, and coordinating with the Chief, IT as necessary to satisfy user requests within existing KAICIID IT standards and procedures.; Log all actions and document cases in the tracking system, including steps taken to resolve the problem or to complete the task, problems encountered, current status, required follow-up or escalation, etc., keeping the users informed of their calls' status as appropriate; Provide support for Conference room and Video Conference setup;Assist the Chief, IT in ensuring application of/compliance with IT policies, standards, and established processes and procedures by all staff; REQUIRED QUALIFICATIONS AND EXPERIENCE Advanced university degree in Computer Science or IT-related field; IT certifications will be an advantage; A minimum of three (3) years of progressive experience in implementing and supporting IT systems and end-users; or Alternatively, a bachelor’s university degree and minimum five (5) years of experience; Proven knowledge, experience, and skills to maintain, support and troubleshoot Microsoft Windows Servers setup and administration; Experience with support and troubleshoot desktop, laptop, and network equipment to include MS O365, MS Teams, Networking, and Windows operating system; Knowledge of mobile devices such as iPhone and Apple OS and Mobile Device Management products highly desirable; LANGUAGES English proficiency; knowledge of Portuguese is an advantage. LOCATION Lisbon, Portugal TERMS OF APPOINTMENT KAICIID offers fixed-term contracts of one year with a possibility of extension, depending on the continuing need for the position. Monthly salary for Grade 6 Step 1 is 3763 EUR. Appointments are normally made at Step 1. KAICIID salaries are exempt from taxation in Portugal. DEADLINE FOR APPLICATIONS 14 March 2022 HOW TO APPLY For more details and how to apply check: www.kaiciid.org/en/recruitment

COMPANY OVERVIEW Generix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert. Our 650 employees provide a daily support for well-known costumers, leaders in digital transformation of their Supply Chain. Generix Group is present in more than 60 countries, through our 9 subsidiaries and our partnership network. Nowadays, our application services are used in more than 6.000 companies worldwide. Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life! In a supportive environment, you can freely share and improve and skills and expertise. Generix Group is growing along with its talents, so let’s build our future together!   Ready to join us the challenge of digital transformation of prestigious clients?   JOB DESCRIPTION As a Talent Acquisition Specialist you will be part of the HR team in Porto office. You will be able to use your capability to find and evaluate the skills of candidates, using efficient sourcing strategies and technical evaluation methods, to allow the attraction and successful hire of the best people to the right roles. As part of the HR team, you will also contribute to the continuous improvement of our processes and be part of a strong employee experience plan. You will also be a key member on spreading our company values and culture.   MAIN RESPONSIBILITIES - Establish an amazing candidate experience during the application process based on empathy and trust; - Be able to engage candidates; - Elaborate and post job advertisements on internal and external platforms; - Screen matching candidate profiles; - Conduct interviews to assess relevant knowledge, skills, experience, etc; - Manage the offer process and conduct background checks; - Create and run reports and databases; - Identify and address potential improvements; - Foster the relationship with hiring managers to validate information and create the best strategy of recruitment.   EXPERIENCE REQUIREMENTS - Degree in HR, Management, Social Sciences or similar area; - Proven professional experience within Recruitment of 2+ years, preferably in the IT field; - Knowledge in employee assessments and evaluation of technical capabilities; - Knowledge of recruitment methods; - Deep understanding of efficient sourcing plans; - Autonomy and ability to work independently; - Strong organization and communication skills; - Positive can-do attitude; - Very good language skills in French and English; - Good IT skills such as MS-Office.   OFFER - Competitive compensation; - Continuous training and professional development; - Health insurance; - Good team spirit and collaborative environment (Centro Empresarial Lionesa).   For application, please send your CV to: generix.maia@generixgroup.com

COMPANY OVERVIEW Generix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert. Our 650 employees provide a daily support for well-known costumers, leaders in digital transformation of their Supply Chain. Generix Group is present in more than 60 countries, through our 9 subsidiaries and our partnership network. Nowadays, our application services are used in more than 6.000 companies worldwide. Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life! In a supportive environment, you can freely share and improve and skills and expertise. Generix Group is growing along with its talents, so let’s build our future together!   Ready to join us the challenge of digital transformation of prestigious clients?   JOB DESCRIPTION As part of the Customer Suppot Department of Generix Group, you will be involved in a team working on two different shifts between 8am and 7pm (Monday to Friday).   MAIN RESPONSIBILITIES - Creation and processing of customer requests; - Ensure the follow-up of the interactions (Opening, closing, relaunching, customer notification, completion of technical information and escalation actions); - Apply the necessary actions for the first analysis of the incidents, in order to solve the level 1 occurrences according to the SLAs. Provide alternatives and disclosure patches for the costumers; - Management of the relationship with the customer: carry out the necessary and proper communication for the declared incidents and requests, until their resolution; - Escalate incidents and requests: transmission of out-of-order incidents and intervention requests to the appropriated services; - Understand and apply procedures and instructions.   EXPERIENCE REQUIREMENTS - Degree in Software Engineering, Information Technology, Mathematics or similar; - Knowledge of SQL is required; - Knowledge of Windows and Linux Operating Systems; - Basic knowledge of network protocols (TCP/IP, http, ftp) will be a plus; - Prerequisites: analytical skills (ex. Analyze and identify the causes of an incident), synthesis skills and be comfortable on the phone in order to reassure the customer. - Ability to work in a team and be autonomous. Be able to apply the instructions and given procedures; - Fluency in French is mandatory; - Good level of English would be a plus. Basic level is mandatory.   OFFER - Attractive wages and benefits; - Good team spirit and collaborative environment.   For application, please send your CV to: generix.maia@generixgroup.com

COMPANY OVERVIEW Generix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert. Our 650 employees provide a daily support for well-known costumers, leaders in digital transformation of their Supply Chain. Generix Group is present in more than 60 countries, through our 9 subsidiaries and our partnership network. Nowadays, our application services are used in more than 6.000 companies worldwide. Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life! In a supportive environment, you can freely share and improve and skills and expertise. Generix Group is growing along with its talents, so let’s build our future together!   Ready to join us the challenge of digital transformation of prestigious clients?   JOB DESCRIPTION As part of the Customer Suppot Department of Generix Group, you will be involved in a team working on two different shifts between 8am and 7pm (Monday to Friday).   MAIN RESPONSIBILITIES - Creation and processing of customer requests; - Ensure the follow-up of the interactions (Opening, closing, relaunching, customer notification, completion of technical information and escalation actions); - Apply the necessary actions for the first analysis of the incidents, in order to solve the level 1 occurrences according to the SLAs. Provide alternatives and disclosure patches for the costumers; - Management of the relationship with the customer: carry out the necessary and proper communication for the declared incidents and requests, until their resolution; - Escalate incidents and requests: transmission of out-of-order incidents and intervention requests to the appropriated services; - Understand and apply procedures and instructions.   EXPERIENCE REQUIREMENTS - Degree in Software Engineering, Information Technology, Mathematics or similar; - Knowledge of SQL is required; - Knowledge of Windows and Linux Operating Systems; - Basic knowledge of network protocols (TCP/IP, http, ftp) will be a plus; - Prerequisites: analytical skills (ex. Analyze and identify the causes of an incident), synthesis skills and be comfortable on the phone in order to reassure the customer. - Ability to work in a team and be autonomous. Be able to apply the instructions and given procedures; - Fluency in French is mandatory; - Good level of English would be a plus. Basic level is mandatory.   OFFER - Attractive wages and benefits; - Excellent work conditions and environment (Centro Empresarial Lionesa).   For application, please send your CV to: generix.maia@generixgroup.com

COMPANY OVERVIEW Generix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert. Our 650 employees provide a daily support for well-known costumers, leaders in digital transformation of their Supply Chain. Generix Group is present in more than 60 countries, through our 9 subsidiaries and our partnership network. Nowadays, our application services are used in more than 6.000 companies worldwide. Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life! In a supportive environment, you can freely share and improve and skills and expertise. Generix Group is growing along with its talents, so let’s build our future together!   Ready to join us the challenge of digital transformation of prestigious clients?   JOB DESCRIPTION You will be part of the Customer Support Department of Generix Group.   MAIN RESPONSIBILITIES - Creation and processing of customer requests; - Ensure the follow-up of the interactions (Opening, closing, relaunching, customer notification, completion of technical information and escalation actions); - Apply the necessary actions for the first analysis of the incidents, in order to solve the level 1 occurrences according to the SLAs. Provide alternatives and disclosure patches for the costumers; - Management of the relationship with the customer: carry out the necessary and proper communication for the declared incidents and requests, until their resolution; - Escalate incidents and requests: transmission of out-of-order incidents and intervention requests to the appropriated services; - Understand and apply procedures and instructions.   EXPERIENCE REQUIREMENTS - Degree in Software Engineering, Information Technology, Mathematics or similar; - Knowledge of SQL is required; - Knowledge of Windows and Linux Operating Systems; - Basic knowledge of network protocols (TCP/IP, http, ftp) will be a plus; - Prerequisites: analytical skills (ex. Analyze and identify the causes of an incident), synthesis skills and be comfortable on the phone in order to reassure the customer. - Ability to work in a team and be autonomous. Be able to apply the instructions and given procedures; - Fluency in French is mandatory; - Good level of English would be a plus. Basic level is mandatory.   OFFER - Attractive wages and benefits; - Excellent work conditions and environment (Centro Empresarial Lionesa).   For application, please send your CV to: generix.maia@generixgroup.com

COMPANY OVERVIEW Generix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert. Our 650 employees provide a daily support for well-known costumers, leaders in digital transformation of their Supply Chain. Generix Group is present in more than 60 countries, through our 9 subsidiaries and our partnership network. Nowadays, our application services are used in more than 6.000 companies worldwide. Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life! In a supportive environment, you can freely share and improve and skills and expertise. Generix Group is growing along with its talents, so let’s build our future together!   Ready to join us the challenge of digital transformation of prestigious clients?   JOB DESCRIPTION You would be part of the Customer Suppot Department of Generix Group.   MAIN RESPONSIBILITIES - Creation and processing of customer requests; - Ensure the follow-up of the interactions (Opening, closing, relaunching, customer notification, completion of technical information and escalation actions); - Apply the necessary actions for the first analysis of the incidents, in order to solve the level 1 occurrences according to the SLAs. Provide alternatives and disclosure patches for the costumers; - Management of the relationship with the customer: carry out the necessary and proper communication for the declared incidents and requests, until their resolution; - Escalate incidents and requests: transmission of out-of-order incidents and intervention requests to the appropriated services; - Understand and apply procedures and instructions.   EXPERIENCE REQUIREMENTS - Degree in Software Engineering, Information Technology, Mathematics or similar; - Knowledge of SQL is required; - Knowledge of Windows and Linux Operating Systems; - Basic knowledge of network protocols (TCP/IP, http, ftp) will be a plus; - Prerequisites: analytical skills (ex. Analyze and identify the causes of an incident), synthesis skills and be comfortable on the phone in order to reassure the customer. - Ability to work in a team and be autonomous. Be able to apply the instructions and given procedures; - Fluency in French is mandatory; - Good level of English would be a plus. Basic level is mandatory.   OFFER - Attractive wages and benefits; - Excellent work conditions and environment (Centro Empresarial Lionesa).   For application, please send your CV to: generix.maia@generixgroup.com