INFORMATION TECHNOLOGY OFFICER< EM LISBOA-LISBOA

  INFORMATION TECHNOLOGY OFFICER Organizational Support Services Grade: 6 Location: Lisbon, Portugal   THE ORGANIZATION KAICIID aims to create a more peaceful world by promoting dialogue and supporting religious leaders and communities in tackling our most pressing problems. We do this through education and training; convening religious and cultural leaders; engaging with policymakers and carrying out research to encourage and enhance interreligious and intercultural dialogue. We work with our partners to build their capacities, connections and confidence. The Organization is currently in the process of relocating its Seat from Vienna, Austria to Lisbon, Portugal. For more information on KAICIID, please click on the following link: https://www.kaiciid.org THE ORGANIZATIONAL SUPPORT SERVICES (OSS) DEPARTMENT The OSS Department is responsible for developing and implementing policies, systems and procedures which facilitate the smooth and efficient implementation of KAICIID strategy, programmes and activities.   ROLE Under the guidance and direct supervision of the Chief, Information Technology (IT) unit, the IT Officer provides network support services, including active management of the network and daily technical support through the Helpdesk to users of KAICIID systems FUNCTIONS Oversee the monitoring and administration of the network services to provide a stable and responsive environment; manages DNS, routers, switches, and all network devices, ensuring KAICIID’s infrastructure and connectivity requirements are met for effective use of the ERP and other remote systems; Monitor, implement and maintain IT Security measures to prevent unauthorized access to the network and IT resources; manage the installation and operation of virus protection systems, monitor the firewall to detect attempted break-ins, and take appropriate action; Assist to plan and implement new IT initiatives or migration projects, including rollout of new installations, upgrades of hardware, software, or operating systems; Assist the work of the outside contractors selected for implementation and maintenance of the systems; ensure that service-level agreement for all activities related to the implementation and support of IT services are in place; Answer to user queries and issues that have been reported, solving IT helpdesk tickets, and coordinating with the Chief, IT as necessary to satisfy user requests within existing KAICIID IT standards and procedures.; Log all actions and document cases in the tracking system, including steps taken to resolve the problem or to complete the task, problems encountered, current status, required follow-up or escalation, etc., keeping the users informed of their calls' status as appropriate; Provide support for Conference room and Video Conference setup;Assist the Chief, IT in ensuring application of/compliance with IT policies, standards, and established processes and procedures by all staff; REQUIRED QUALIFICATIONS AND EXPERIENCE Advanced university degree in Computer Science or IT-related field; IT certifications will be an advantage; A minimum of three (3) years of progressive experience in implementing and supporting IT systems and end-users; or Alternatively, a bachelor’s university degree and minimum five (5) years of experience; Proven knowledge, experience, and skills to maintain, support and troubleshoot Microsoft Windows Servers setup and administration; Experience with support and troubleshoot desktop, laptop, and network equipment to include MS O365, MS Teams, Networking, and Windows operating system; Knowledge of mobile devices such as iPhone and Apple OS and Mobile Device Management products highly desirable; LANGUAGES English proficiency; knowledge of Portuguese is an advantage. LOCATION Lisbon, Portugal TERMS OF APPOINTMENT KAICIID offers fixed-term contracts of one year with a possibility of extension, depending on the continuing need for the position. Monthly salary for Grade 6 Step 1 is 3763 EUR. Appointments are normally made at Step 1. KAICIID salaries are exempt from taxation in Portugal. DEADLINE FOR APPLICATIONS 14 March 2022 HOW TO APPLY For more details and how to apply check: www.kaiciid.org/en/recruitment