Shifts their emergency

COMPANY OVERVIEW Generix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert. Our 650 employees provide a daily support for well-known costumers, leaders in digital transformation of their Supply Chain. Generix Group is present in more than 60 countries, through our 9 subsidiaries and our partnership network. Nowadays, our application services are used in more than 6.000 companies worldwide. Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life! In a supportive environment, you can freely share and improve and skills and expertise. Generix Group is growing along with its talents, so let’s build our future together!   Ready to join us the challenge of digital transformation of prestigious clients?   JOB DESCRIPTION As part of the Costumer Support Department of Generix Group, you’ll be involved in a team working on shifts (9pm - 5am), who ensure the resolution of incidents, for the solutions installed at the customers' premises, within the deadlines and the defined contractual framework.   MAIN RESPONSABILITIES - Creation and processing of customer requests; - Analysis, diagnosis and resolution of customer incidents; - Ensure the follow-up of the interactions (Opening, closing, relaunching, customer notification, completion of technical information and escalation actions); - Carry out the necessary actions for the first analysis of the incidents, to solve the level 1 incidents in the respect of the SLAs. Offer workarounds and make patches available to customers; - Manage the relationship with the customers, carry out the necessary and adequate communication with them for the declared incidents and requests until their resolution; - Escalate incidents and requests requiring the intervention of another department to higher levels; - Transmit out-of-order requests to appropriate services; - Follow escalation instructions and inform management of any critical incidents; - Understand and apply procedures and instructions.   EXPERIENCE REQUIREMENTS - Computer training or first experience in IT / support; - Prerequisites: analytical capabilities. (ex: analyze the causes of an incident); - Supply Chain business knowledge; - Ideally WMS product knowledge; - Knowledge of SQL; - Ideally first experience in the customer relationship (ex: commerce, tourism, etc.); - Prerequisites: writing skills and synthesis skills; - Ability to work in a team and to be autonomous; - Be able to apply the instructions and procedures given; - Fluency in French (speaking and writing) is required.   OFFER - Attractive wages and benefits; - Excellent work conditions and environment.

COMPANY OVERVIEW Generix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert. Our 650 employees provide a daily support for well-known costumers, leaders in digital transformation of their Supply Chain. Generix Group is present in more than 60 countries, through our 9 subsidiaries and our partnership network. Nowadays, our application services are used in more than 6.000 companies worldwide. Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life! In a supportive environment, you can freely share and improve and skills and expertise. Generix Group is growing along with its talents, so let’s build our future together!     Ready to join us the challenge of digital transformation of prestigious clients?     JOB DESCRIPTION As part of the Cloud Ops Department of Generix Group, you’ll be involved in a team working on a daytime shifts (5am - 9pm). This team works directly with our technical teams based in Paris and/or in other subsidiaries, and with Customer Support Department.   MAIN RESPONSIBILITIES In this context, you will have as main missions: > Supervision of all technical platforms and client’s applications; > Management of technical events or incidents; > Perform technical operating procedures; > Prepare operating reports; > Propose continuous improvement actions.   EXPERIENCE REQUIREMENTS > Degree in Software Engineering, Information Technology, Mathematics or similar; > Prerequisites: background experience with Windows and Linux OS, and basic notions of computer d atabases (including networks); > ITIL V3 Foundation Certification would be a plus; > Ability to work in a team, be autonomous and able to respect instructions and procedures; > Communication and analytical skills would be a plus; > Good level of French and English would be a plus. Basic level is mandatory.   OFFER > Attractive wages and benefits; > Good team spirit and collaborative environment.

COMPANY OVERVIEW Generix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert. Our 650 employees provide a daily support for well-known costumers, leaders in digital transformation of their Supply Chain. Generix Group is present in more than 60 countries, through our 9 subsidiaries and our partnership network. Nowadays, our application services are used in more than 6.000 companies worldwide. Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life! In a supportive environment, you can freely share and improve and skills and expertise. Generix Group is growing along with its talents, so let’s build our future together!   Ready to join us the challenge of digital transformation of prestigious clients?   JOB DESCRIPTION Ensure the resolution of incidents, for the solutions installed at the customers' premises, within the deadlines and the defined contractual framework.   MAIN RESPONSABILITIES  - Creation and processing of customer requests; - Analysis, diagnosis and resolution of customer incidents; - Ensure the follow-up of the interactions (Opening, closing, relaunching, customer notification, completion of technical information and escalation actions); - Carry out the necessary actions for the first analysis of the incidents, to solve the level 1 incidents in the respect of the SLAs. Offer workarounds and make patches available to customers; - Manage the relationship with the customers, carry out the necessary and adequate communication with them for the declared incidents and requests until their resolution; - Escalate incidents and requests requiring the intervention of another department to higher levels; - Transmit out-of-order requests to appropriate services; - Follow escalation instructions and inform management of any critical incidents; - Understand and apply procedures and instructions.   EXPERIENCE REQUIREMENTS - Computer training or first experience in IT / support; - Prerequisites: analytical capabilities. (ex: analyze the causes of an incident); - Supply Chain business knowledge; - Ideally WMS product knowledge; - Knowledge of SQL; - Ideally first experience in the customer relationship (ex: commerce, tourism, etc.); - Prerequisites: writing skills and synthesis skills; - Ability to work in a team and to be autonomous; - Be able to apply the instructions and procedures given; - Fluency in French (speaking and writing) is required.   OFFER - Attractive wages and benefits; - Excellent work conditions and environment (Centro Empresarial Lionesa).

COMPANY OVERVIEW Generix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert. Our 650 employees provide a daily support for well-known costumers, leaders in digital transformation of their Supply Chain. Generix Group is present in more than 60 countries, through our 9 subsidiaries and our partnership network. Nowadays, our application services are used in more than 6.000 companies worldwide. Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life! In a supportive environment, you can freely share and improve and skills and expertise. Generix Group is growing along with its talents, so let’s build our future together!   Ready to join us the challenge of digital transformation of prestigious clients?   JOB DESCRIPTION Ensure the resolution of incidents, for the solutions installed at the customers' premises, within the deadlines and the defined contractual framework.   MAIN RESPONSABILITIES  - Creation and processing of customer requests; - Analysis, diagnosis and resolution of customer incidents; - Ensure the follow-up of the interactions (Opening, closing, relaunching, customer notification, completion of technical information and escalation actions); - Carry out the necessary actions for the first analysis of the incidents, to solve the level 1 incidents in the respect of the SLAs. Offer workarounds and make patches available to customers; - Manage the relationship with the customers, carry out the necessary and adequate communication with them for the declared incidents and requests until their resolution; - Escalate incidents and requests requiring the intervention of another department to higher levels; - Transmit out-of-order requests to appropriate services; - Follow escalation instructions and inform management of any critical incidents; - Understand and apply procedures and instructions.   EXPERIENCE REQUIREMENTS - Computer training or first experience in IT / support; - Prerequisites: analytical capabilities. (ex: analyze the causes of an incident); - Supply Chain business knowledge; - Ideally WMS product knowledge; - Knowledge of SQL; - Ideally first experience in the customer relationship (ex: commerce, tourism, etc.); - Prerequisites: writing skills and synthesis skills; - Ability to work in a team and to be autonomous; - Be able to apply the instructions and procedures given; - Fluency in French (speaking and writing) is required.   OFFER - Attractive wages and benefits; - Excellent work conditions and environment (Centro Empresarial Lionesa).   For application, please send your resume to: generix.maia@generixgroup.com

In emergencies, someone shifts their emergency patients from one city location to another, which is quite costly, but Medivic Aviation Train Ambulance from Ranchi offers world-class ICU support train ambulance service with all life support medical amenities at a significant price. We provide top-rated Train Ambulance Services in Ranchi with specialist MD doctors, an experienced medical crew, paramedical staff, and technicians for proper medical support of the suffering patients during the shifting time. We also give the ALS road ambulance for bed-to-bed patient shifting service anytime. Get in Touch with Us Through Call, Email, or Visit Our Office Medivic Aviation Train Ambulance Service Address: Office NO - G-19, Ground Floor, Amrawati Complex, Beside ICICI Bank, Circular Road, Lalpur Chowk, Ranchi - 834001 Mobile: +91-9560123309, +91-9264470192 EMAIL: info@medivicaviation.com Website: https://www.medivicaviation.com/train-ambulance-service-ranchi/

Physioterapists - United Kingdom Reach Health Recruitment is a company specialised in the recruitment of Healthcare professionals to the United Kingdom. We are selecting Physioterapists to work in rapid response multidisciplinary team for post-hospital rehabilitation at the patients home's. Working within a multidisciplinary team of health and social care professionals providing clinical care to Service Users closer to home as part of the admission prevention/avoidance team as part of the core community service The service offers a range of assessments, treatments and care packages in the most appropriate environment (clinical and non clinical) and is responsive to the changing needs of the local population. This includes To work within a team that provides an assessment and care service to Service Users with nursing / health needs. To visit Service Users in their own homes and provide appropriate care and support as defined in the Care Plan. This will include aspects of personal care, hygiene, exercise, activity and treatment programmes prescribed by therapists. The aim is to rehabilitate and maximise potential and where appropriate to support the carer. To support and enable Service Users in a range of activities to promote independent living and monitor their well-being. The Main responsabilities are: Keep the service user at the centre of all that you do. Cover care worker absence, sickness, holidays and provide emergency cover within own hours. Support service users to achieve maximum independence The support may involve personal care, and/ or special care, and/or escorting, and/or arranging and joining in activities. Ensure that the Service User working environment is safe. Ensure confidentiality. Ensure reliability and punctuality Ensure adequate knowledge and comply with all risk assessment eg fire, manual handling, medication, challenging behaviour and all emergency procedures. Pass on any complaints or comments that should be noted or acted on to your manager. Be aware of and report risks to your manager. Good command of English language, both speaking and written EU Citizenship Degree in Physiotherapy in EU EU Driving licence and confident to drive in the UK, lessons and practice provided Good personality and professional attitude Able to work as part of a multidisciplinary team Genuine desire to help others Flexible to work various shifts including weekends Willing to work above 40 hours per week including weekends Permanent contract (38 hours per week) Secure, long-term work Yearly gross salary of 21000 pounds, that is 26800 Euros at current exchange rate. Many extra hours available Full induction programme and ongoing support Dedicated support from International Supervisor ( work and orientation to the UK) Initially Subsidized Accommodation for 3 months period. Business mileage. Paid training providing NVQ/QCF qualifications Initial Adaptation Driving Course Provided Career progression 28 Days holiday including bank holidays

Home Care in North Hertfordshire and Stevenage Reach Health Recruitment is a company specialised in the global recruitment of Health Professionals. We work with a vast range of medical professionals including nurses, doctors, and allied healthcare professionals. Reach Health Recruitment has an active European presence in Spain, Portugal, Romania, Italy, Poland, Bulgaria, Lithuania, Slovakia and in the Czech Republic. We work with clients in both the public and private health sectors. We are looking to fulfil 50 immediate vacancies for Home Care Professionals to provide high quality home care to adults and children throughout North Herts which includes Letchworth, Hitchin, Baldock and Royston plus Stevenage. What is Home care? Home care, otherwise known as domiciliary care, is the provision of care and support services that enable individuals to remain independent in their own homes. This often prevents the need for people to enter a residential care setting such as a care or nursing home and is the preferred option for most service users and their families. As people continue to live for longer and choose to remain in their own homes, the domiciliary care sector is set to almost double in the UK over the coming years, creating numerous opportunities to quickly develop a career and access senior posts through ongoing training and qualifications ALL of which are offered for free! The Employer The employer is a National homecare provider, delivering the highest quality of care and leading the field in customer service. The employer specialise in working with people who require care in their own homes and their families. They have nearly 200 offices in the UK and Republic of Ireland and provide over 7.3 million care visits at home every year. Main Responsibilities As a domiciliary carer, you will provide care and support to individuals in their own homes in a variety of ways including personal care- washing/bathing/toileting, helping with medication, assisting with cooking, feeding, shopping, light domestic duties and very importantly be there to provide companionship. You will get to know the people you are caring for and gain a thorough understanding of their exact needs, helping them to achieve things that they are unable to do by themselves and allowing them to live as independently as possible. A car is an essential part of the job these are available from the employer as you will be visiting clients in their own homes, which are located in roughly a 10 mile radius. The Ideal Candidate As a domiciliary care worker, you must be considerate, kind hearted and compassionate with a very caring nature and a positive, sociable disposition. You will be a superb communicator knowing exactly when you should listen and when you need to step in and help. You will understand what your customers need and will do everything you can to make it happen. As a domiciliary care worker, you will have great attention to detail, often have to multi-task and always remain calm under pressure. If you have experience as a carer either in a care home, with the NHS or in private care it would be useful, although is not a necessary requirement as you will undergo a full induction training programme at a centre of excellence training academy and will then be provided with ongoing support until you are happy to work on your own. Application Requirements: English level to a reasonable conversation standard Understanding of Home care job role Motivated to work with the elderly and dependant individuals Driving licence confident to drive in the UK lessons practice provided Good personality and professional attitude Genuine desire to help others Physically fit and hardworking Flexible to work various shifts including weekends Willing to work 50 or more hours per week including weekends Over 21 years of age Benefits include: Permanent contract 36 hours per week Salary 17680 pounds 36 hours at 8.50 per hour plus 4 hours travel at 8.50 time. Golden Hello First month rent paid as a golden hello repaid if leave in first 12 months Secure, long term work Many extra hours available Flexible shifts on weekends Full induction programme and ongoing support Subsidized Accommodation from 400 pounds to 500 pounds month depending on the location. Access to company car no cost and option to buy includes all bills and insurance Tax free business mile 12p Free sat Nav road side assistance Paid training providing NVQ QCF qualifications Free Initial Driving course Career progression 28 Days holiday including bank holidays Met at airport If you wish to apply or obtain further information please send us your updated English CV

COMPANY OVERVIEW Generix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert. Our 650 employees provide a daily support for well-known costumers, leaders in digital transformation of their Supply Chain. Generix Group is present in more than 60 countries, through our 9 subsidiaries and our partnership network. Nowadays, our application services are used in more than 6.000 companies worldwide. Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life! In a supportive environment, you can freely share and improve and skills and expertise. Generix Group is growing along with its talents, so let’s build our future together! Ready to join us the challenge of digital transformation of prestigious clients?   JOB DESCRIPTION As part of the Costumer Support Department of Generix Group, you’ll be involved in a team working on a “3x8h – 7/7days” shifts.   MAIN RESPONSIBILITIES - Creation and processing of customer requests; - Ensure the follow-up of the interactions (Opening, closing, relaunching, customer notification, completion of technical information and escalation actions); - Apply the necessary actions for the first analysis of the incidents, in order to solve the level 1 occurrences according to the SLAs. Provide alternatives and disclosure patches for the costumers; - Management of the relationship with the customer: carry out the necessary and proper communication for the declared incidents and requests, until their resolution; - Escalate incidents and requests: transmission of out-of-order incidents and intervention requests to the appropriated services; - Understand and apply procedures and instructions.   EXPERIENCE REQUIREMENTS - Degree in Software Engineering, Information Technology, Mathematics or similar; - Knowledge of Windows and Linux Operating Systems is required; - Knowledge of network protocols (TCP/IP, http, ftp) will be a plus; - Prerequisites: analytical skills (ex. Analyze and identify the causes of an incident), synthesis skills and be comfortable on the phone in order to reassure the customer. - Ability to work in a team and be autonomous. Be able to apply the instructions and given procedures; - Fluency in French is mandatory; - Good level of English would be a plus. Basic level is mandatory; - Flexibly to work in shifts (day and night): 3x8 hours and 24/7.   OFFER - Attractive wages and benefits; - Excellent work conditions and environment (Centro Empresarial Lionesa).   For application, please send your CV to: generix.maia@generixgroup.com

COMPANY OVERVIEW Generix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert. Our 650 employees provide a daily support for well-known costumers, leaders in digital transformation of their Supply Chain. Generix Group is present in more than 60 countries, through our 9 subsidiaries and our partnership network. Nowadays, our application services are used in more than 6.000 companies worldwide. Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life! In a supportive environment, you can freely share and improve and skills and expertise. Generix Group is growing along with its talents, so let’s build our future together! Ready to join us the challenge of digital transformation of prestigious clients?   JOB DESCRIPTION You will be part of the Costumer Support Department of Generix Group./7days” shifts.   MAIN RESPONSIBILITIES - Creation and processing of customer requests; - Ensure the follow-up of the interactions (Opening, closing, relaunching, customer notification, completion of technical information and escalation actions); - Apply the necessary actions for the first analysis of the incidents, in order to solve the level 1 occurrences according to the SLAs. Provide alternatives and disclosure patches for the costumers; - Management of the relationship with the customer: carry out the necessary and proper communication for the declared incidents and requests, until their resolution; - Escalate incidents and requests: transmission of out-of-order incidents and intervention requests to the appropriated services; - Understand and apply procedures and instructions.   EXPERIENCE REQUIREMENTS - Degree in Software Engineering, Information Technology, Mathematics or similar; - Knowledge of Windows and Linux Operating Systems is required; - Knowledge of network protocols (TCP/IP, http, ftp) will be a plus; - Prerequisites: analytical skills (ex. Analyze and identify the causes of an incident), synthesis skills and be comfortable on the phone in order to reassure the customer. - Ability to work in a team and be autonomous. Be able to apply the instructions and given procedures; - Fluency in French is mandatory; - Good level of English would be a plus. Basic level is mandatory; - Flexibly to work in shifts (day and night): 3x8 hours and 24/7.   OFFER - Attractive wages and benefits; - Excellent work conditions and environment (Centro Empresarial Lionesa).   For application, please send your CV to: generix.maia@generixgroup.com

COMPANY OVERVIEW Generix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert. Our 650 employees provide a daily support for well-known costumers, leaders in digital transformation of their Supply Chain. Generix Group is present in more than 60 countries, through our 9 subsidiaries and our partnership network. Nowadays, our application services are used in more than 6.000 companies worldwide. Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life! In a supportive environment, you can freely share and improve and skills and expertise. Generix Group is growing along with its talents, so let’s build our future together! Ready to join us the challenge of digital transformation of prestigious clients?   JOB DESCRIPTION As part of the Costumer Support Department of Generix Group, you’ll be involved in a team working on a “3x8h – 7/7days” shifts.   MAIN RESPONSIBILITIES - Creation and processing of customer requests; - Ensure the follow-up of the interactions (Opening, closing, relaunching, customer notification, completion of technical information and escalation actions); - Apply the necessary actions for the first analysis of the incidents, in order to solve the level 1 occurrences according to the SLAs. Provide alternatives and disclosure patches for the costumers; - Management of the relationship with the customer: carry out the necessary and proper communication for the declared incidents and requests, until their resolution; - Escalate incidents and requests: transmission of out-of-order incidents and intervention requests to the appropriated services; - Understand and apply procedures and instructions.   EXPERIENCE REQUIREMENTS - Degree in Software Engineering, Information Technology, Mathematics or similar; - Knowledge of Windows and Linux Operating Systems is required; - Knowledge of network protocols (TCP/IP, http, ftp) will be a plus; - Prerequisites: analytical skills (ex. Analyze and identify the causes of an incident), synthesis skills and be comfortable on the phone in order to reassure the customer. - Ability to work in a team and be autonomous. Be able to apply the instructions and given procedures; - Fluency in French is mandatory; - Good level of English would be a plus. Basic level is mandatory; - Flexibly to work in shifts (day and night): 3x8 hours and 24/7.   OFFER - Attractive wages and benefits; - Good team spirit and collaborative environment.   For application, please send your CV to: generix.maia@generixgroup.com

Are you finding the top-level ICU emergency Train Ambulance Service from Patna for the shifting of your loved ones from one city hospital to another to save their life? Medivic Aviation renders secure and quick Train Ambulance Services in Patna with exceptional medical aid such as bed-to-bed service, ICU setup, 24/7 availability, etc. We manage all the criteria and proper sanitization to stay the emergency patient, and our medical unit and expert MD doctors always take care of them during the moving time. Get in Touch with Us Through Call, Email, or Visit Our Office Medivic Aviation Train Ambulance Service Address: Office No. – 14, ICICI Bank Floor, R.K Estate, In front of IGIMS, Bailey Road, Patna, Bihar – 800014 Mobile: +91-9560123309, +91-9264470192 EMAIL: info@medivicaviation.com Website: https://www.medivicaviation.com/train-ambulance-service-patna/

Home Care Assistant - Kent, London surroundings Free Flight and Accommodation Reach HR is a company specialising in the recruitment of health professionals to the UK. We are currently in the process of selecting and recruiting about 20 Geriatrics assistants, with or without previous professional experience, to reinforce the team of one of the best Home Care entities in the United Kingdom, in the outskirts of London, in the magnificent region Kent - close to Gatwick Airport. As a home care assistant, you will play an active role in the well-being of each patient, ensuring their personal care, and cleaning and safety in their own homes. Application Requirements: - EU Citizenship - Proficiency in English, spoken and written - Valid driving license and driving motivation in the UK - Motivation to work with this type of patients - Flexible to work multiple shifts, including weekends - No prior experience is required - the organization provides training and initial training. Conditions offered: - Permanent Contract; - Full Time Contract of 35 hours per week - possibility to perform overtime, paid in full; - Monthly Gross Salary of approximately 1500 Pounds - Initial and continuous training leading to a diploma / professional qualification provided free of charge by the employer - Initial support with accommodation during the first 3 months - 2 first weeks are free - Vehicle made available by the employer for a symbolic cost (insurance and maintenance included) - 28 days annual leave - Driving lessons in the UK, provided by the organization - Meet at the airport - Flights paid during the month of March. If you want to apply for this position please send us your updated CV and in English

COMPANY OVERVIEW Generix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert. Our 650 employees provide a daily support for well-known costumers, leaders in digital transformation of their Supply Chain. Generix Group is present in more than 60 countries, through our 9 subsidiaries and our partnership network. Nowadays, our application services are used in more than 6.000 companies worldwide. Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life! In a supportive environment, you can freely share and improve and skills and expertise. Generix Group is growing along with its talents, so let’s build our future together!   Ready to join us the challenge of digital transformation of prestigious clients?   JOB DESCRIPTION As part of the Customer Suppot Department of Generix Group, you will be involved in a team working on two different shifts between 8am and 7pm (Monday to Friday).   MAIN RESPONSIBILITIES - Creation and processing of customer requests; - Ensure the follow-up of the interactions (Opening, closing, relaunching, customer notification, completion of technical information and escalation actions); - Apply the necessary actions for the first analysis of the incidents, in order to solve the level 1 occurrences according to the SLAs. Provide alternatives and disclosure patches for the costumers; - Management of the relationship with the customer: carry out the necessary and proper communication for the declared incidents and requests, until their resolution; - Escalate incidents and requests: transmission of out-of-order incidents and intervention requests to the appropriated services; - Understand and apply procedures and instructions.   EXPERIENCE REQUIREMENTS - Degree in Software Engineering, Information Technology, Mathematics or similar; - Knowledge of SQL is required; - Knowledge of Windows and Linux Operating Systems; - Basic knowledge of network protocols (TCP/IP, http, ftp) will be a plus; - Prerequisites: analytical skills (ex. Analyze and identify the causes of an incident), synthesis skills and be comfortable on the phone in order to reassure the customer. - Ability to work in a team and be autonomous. Be able to apply the instructions and given procedures; - Fluency in French is mandatory; - Good level of English would be a plus. Basic level is mandatory.   OFFER - Attractive wages and benefits; - Good team spirit and collaborative environment.   For application, please send your CV to: generix.maia@generixgroup.com

COMPANY OVERVIEW Generix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert. Our 650 employees provide a daily support for well-known costumers, leaders in digital transformation of their Supply Chain. Generix Group is present in more than 60 countries, through our 9 subsidiaries and our partnership network. Nowadays, our application services are used in more than 6.000 companies worldwide. Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life! In a supportive environment, you can freely share and improve and skills and expertise. Generix Group is growing along with its talents, so let’s build our future together!   Ready to join us the challenge of digital transformation of prestigious clients?   JOB DESCRIPTION As part of the Customer Suppot Department of Generix Group, you will be involved in a team working on two different shifts between 8am and 7pm (Monday to Friday).   MAIN RESPONSIBILITIES - Creation and processing of customer requests; - Ensure the follow-up of the interactions (Opening, closing, relaunching, customer notification, completion of technical information and escalation actions); - Apply the necessary actions for the first analysis of the incidents, in order to solve the level 1 occurrences according to the SLAs. Provide alternatives and disclosure patches for the costumers; - Management of the relationship with the customer: carry out the necessary and proper communication for the declared incidents and requests, until their resolution; - Escalate incidents and requests: transmission of out-of-order incidents and intervention requests to the appropriated services; - Understand and apply procedures and instructions.   EXPERIENCE REQUIREMENTS - Degree in Software Engineering, Information Technology, Mathematics or similar; - Knowledge of SQL is required; - Knowledge of Windows and Linux Operating Systems; - Basic knowledge of network protocols (TCP/IP, http, ftp) will be a plus; - Prerequisites: analytical skills (ex. Analyze and identify the causes of an incident), synthesis skills and be comfortable on the phone in order to reassure the customer. - Ability to work in a team and be autonomous. Be able to apply the instructions and given procedures; - Fluency in French is mandatory; - Good level of English would be a plus. Basic level is mandatory.   OFFER - Attractive wages and benefits; - Excellent work conditions and environment (Centro Empresarial Lionesa).   For application, please send your CV to: generix.maia@generixgroup.com

COMPANY OVERVIEW Generix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert. Our 650 employees provide a daily support for well-known costumers, leaders in digital transformation of their Supply Chain. Generix Group is present in more than 60 countries, through our 9 subsidiaries and our partnership network. Nowadays, our application services are used in more than 6.000 companies worldwide. Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life! In a supportive environment, you can freely share and improve and skills and expertise. Generix Group is growing along with its talents, so let’s build our future together! Ready to join us the challenge of digital transformation of prestigious clients?   JOB DESCRIPTION You would be part of the Costumer Support Department of Generix Group.   MAIN RESPONSIBILITIES - Creation and processing of customer requests; - Ensure the follow-up of the interactions (Opening, closing, relaunching, customer notification, completion of technical information and escalation actions); - Apply the necessary actions for the first analysis of the incidents, in order to solve the level 1 occurrences according to the SLAs. Provide alternatives and disclosure patches for the costumers; - Management of the relationship with the customer: carry out the necessary and proper communication for the declared incidents and requests, until their resolution; - Escalate incidents and requests: transmission of out-of-order incidents and intervention requests to the appropriated services; - Understand and apply procedures and instructions.   EXPERIENCE REQUIREMENTS - Degree in Software Engineering, Information Technology, Mathematics or similar; - Knowledge of Windows and Linux Operating Systems is required; - Knowledge of network protocols (TCP/IP, http, ftp) will be a plus; - Prerequisites: analytical skills (ex. Analyze and identify the causes of an incident), synthesis skills and be comfortable on the phone in order to reassure the customer. - Ability to work in a team and be autonomous. Be able to apply the instructions and given procedures; - Fluency in French is mandatory; - Good level of English would be a plus. Basic level is mandatory; - Flexibly to work in shifts (day and night): 3x8 hours and 24/7.   OFFER - Attractive wages and benefits; - Excellent work conditions and environment (Centro Empresarial Lionesa).   For application, please send your CV to: generix.maia@generixgroup.com