Shifts 8am 8m

Our client is looking for a Turkish Customer Support to join their growing Team in Lisbon – Portugal. Recently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices. This project is a support line for one of these services - the best-loved video streaming website in the world. You will be part of a multicultural team based in Lisbon, where you will provide outstanding multi-channel support to users of the service. You can see the details below and we would be happy to address any questions you might have. You will be handling Customers queries via phone, e-mail and chat identifying the client's problem and troubleshooting to find the solution. REQUIREMENTS: - At least 12 months of direct customer service experience required, preferably in contact centers in a B2C and/or B2B environment. - Good communication skills, both verbal and oral. - Excellent native level written and spoken communication skills in the language of support. - Proactive attitude and strong team-spirit. - Be organized and able to learn new processes, concepts, and skills as well as being able to understand that an operation is an ever-changing organism. - Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard. - Ability to handle not only to handle customers emotions, but also being able to empathize with the client's case. - Openness to work flexible hours as required (may include evenings, weekends and/or holidays) / Shifts: 8AM to 8M. / Monday to Sunday RESPONSIBILITIES: - You will be answering to the customers queries via phone, e-mail or chat, identifying the client's problem; troubleshooting them to find the solution; documenting each action you take and categorizing cases and possible bugs, so that our client's engineering team to address them as a bunch. - Provide general and technical support to customers who use any of our client's paid products. - Escalate complex problems according to defined procedures. OUR OFFER: - Pleasant and inspiring working atmosphere. - Opportunity to be part of a rapidly expanding global organization with irreproachable reputation. - Professional development and clear career path. - Training & development opportunities. - Competitive salary & relocation allowance.

Are you passionate about new technology and fast paced environments? If the answer is yes and you consider yourself dynamic, communicative and you’re willing to learn and grow inside an international project, we may have the perfect opportunity for you! ManpowerGroup is looking for Customer Service Representatives to provide an excellent customer service experience by answering inbound phone calls from customers and solving advanced technical issues while supporting one of the largest technology companies in the world. What we are looking for: - One year call center experience or face to face customer service experience (desirable); - Fluency in English (mandatory); - Ability to work a schedule which includes rotating shifts (8am - 8pm), weekends and holidays; - Ability to work in a fast-paced environment; - Ability to research technical information across multiple tools while talking with customers. We offer: - 4 weeks of paid training; - Work contract; - Meal allowance; - Monthly performance incentives; - Career pathing and opportunities; - Excellent work environment * Temporary work from home environment due to COVID-19; * Internet fiber connection is mandatory. Applications: joana.rodrigues@manpower.pt with the subject " ENG - BRG"

COMPANY OVERVIEW Generix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert. Our 650 employees provide a daily support for well-known costumers, leaders in digital transformation of their Supply Chain. Generix Group is present in more than 60 countries, through our 9 subsidiaries and our partnership network. Nowadays, our application services are used in more than 6.000 companies worldwide. Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life! In a supportive environment, you can freely share and improve and skills and expertise. Generix Group is growing along with its talents, so let’s build our future together!   Ready to join us the challenge of digital transformation of prestigious clients?   JOB DESCRIPTION As part of the Customer Suppot Department of Generix Group, you will be involved in a team working on two different shifts between 8am and 7pm (Monday to Friday).   MAIN RESPONSIBILITIES - Creation and processing of customer requests; - Ensure the follow-up of the interactions (Opening, closing, relaunching, customer notification, completion of technical information and escalation actions); - Apply the necessary actions for the first analysis of the incidents, in order to solve the level 1 occurrences according to the SLAs. Provide alternatives and disclosure patches for the costumers; - Management of the relationship with the customer: carry out the necessary and proper communication for the declared incidents and requests, until their resolution; - Escalate incidents and requests: transmission of out-of-order incidents and intervention requests to the appropriated services; - Understand and apply procedures and instructions.   EXPERIENCE REQUIREMENTS - Degree in Software Engineering, Information Technology, Mathematics or similar; - Knowledge of SQL is required; - Knowledge of Windows and Linux Operating Systems; - Basic knowledge of network protocols (TCP/IP, http, ftp) will be a plus; - Prerequisites: analytical skills (ex. Analyze and identify the causes of an incident), synthesis skills and be comfortable on the phone in order to reassure the customer. - Ability to work in a team and be autonomous. Be able to apply the instructions and given procedures; - Fluency in French is mandatory; - Good level of English would be a plus. Basic level is mandatory.   OFFER - Attractive wages and benefits; - Good team spirit and collaborative environment.   For application, please send your CV to: generix.maia@generixgroup.com

COMPANY OVERVIEW Generix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert. Our 650 employees provide a daily support for well-known costumers, leaders in digital transformation of their Supply Chain. Generix Group is present in more than 60 countries, through our 9 subsidiaries and our partnership network. Nowadays, our application services are used in more than 6.000 companies worldwide. Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life! In a supportive environment, you can freely share and improve and skills and expertise. Generix Group is growing along with its talents, so let’s build our future together!   Ready to join us the challenge of digital transformation of prestigious clients?   JOB DESCRIPTION As part of the Customer Suppot Department of Generix Group, you will be involved in a team working on two different shifts between 8am and 7pm (Monday to Friday).   MAIN RESPONSIBILITIES - Creation and processing of customer requests; - Ensure the follow-up of the interactions (Opening, closing, relaunching, customer notification, completion of technical information and escalation actions); - Apply the necessary actions for the first analysis of the incidents, in order to solve the level 1 occurrences according to the SLAs. Provide alternatives and disclosure patches for the costumers; - Management of the relationship with the customer: carry out the necessary and proper communication for the declared incidents and requests, until their resolution; - Escalate incidents and requests: transmission of out-of-order incidents and intervention requests to the appropriated services; - Understand and apply procedures and instructions.   EXPERIENCE REQUIREMENTS - Degree in Software Engineering, Information Technology, Mathematics or similar; - Knowledge of SQL is required; - Knowledge of Windows and Linux Operating Systems; - Basic knowledge of network protocols (TCP/IP, http, ftp) will be a plus; - Prerequisites: analytical skills (ex. Analyze and identify the causes of an incident), synthesis skills and be comfortable on the phone in order to reassure the customer. - Ability to work in a team and be autonomous. Be able to apply the instructions and given procedures; - Fluency in French is mandatory; - Good level of English would be a plus. Basic level is mandatory.   OFFER - Attractive wages and benefits; - Excellent work conditions and environment (Centro Empresarial Lionesa).   For application, please send your CV to: generix.maia@generixgroup.com

COMPANY OVERVIEW Generix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert. Our 650 employees provide a daily support for well-known costumers, leaders in digital transformation of their Supply Chain. Generix Group is present in more than 60 countries, through our 9 subsidiaries and our partnership network. Nowadays, our application services are used in more than 6.000 companies worldwide. Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life! In a supportive environment, you can freely share and improve and skills and expertise. Generix Group is growing along with its talents, so let’s build our future together!   Ready to join us the challenge of digital transformation of prestigious clients?   JOB DESCRIPTION As a Deployment Technician, you will be involved in a team responsible for the deployment of R&D versions in costumer’s environment and assure the proper running of the solution after the setup. This team works on two different shifts between 8am and 9pm (Monday to Friday).   MAIN RESPONSIBILITIES - Ensure the relationship with the customers, and inform them about the status of the requested deployments; - Inform the support team about all the updating services, giving them an overview of the deployments (critical incidents, …); - Ensure a daily follow up of the monitoring reports to check the status of our client’s solutions.   EXPERIENCE REQUIREMENTS - Degree in Software Engineering, Information Technology, Mathematics or similar; - Technical skills in support and deployment, such as CloudOps; - Knowledge of Web Services, IIS, load balancing and SQL Server (index, mirroring, …); - System performance analysis and scripting automation; - Prerequisites: synthesis skills, be able to apply the instructions and procedures and be comfortable on the phone to reassure the customer; - Ability to work in a team and be autonomous; - Fluency in French is mandatory. - Good level of English would be a plus. Basic knowledge is mandatory.   OFFER - Attractive wages and benefits; - Excellent work conditions and environment (Centro Empresarial Lionesa).   For application, please send your CV to: generix.maia@generixgroup.com