Customer orientation troubleshooting

The Role: As a Customer Service Advisor you will undertake a variety of duties from troubleshooting technical issues to investigate in-depth, complex cases where your mediation and negotiation skills will be called upon to deliver a high level of resolution. You are expected to have the technical and interpersonal skills to deliver a high level of customer satisfaction. What you’ll be doing: • Handle English and French inbound calls/emails or chats according to company policy. • Identify and resolve customers’ requests/questions or complaints using relevant knowledge base tools or other technical resources. • Communicate and consult with colleagues to share best practice. • Comply with/complete global support specific or ad-hoc tasks. • Meet support KPIs (Initial response time, Quality scores, Client happiness rating). Benefits: • Bonus package to reward your hard work. • Full-time, paid training to help you on your way to success. • Fixed sallary plus benefits. • Being part of a thriving, open-minded work culture. What you need: • Experience in a Customer Service position (not mandatory). • Experience within the travel, tourism, leisure and hospitality industries would be an advantage but is not essential if you have a passion for customer care. • “Problem Solving” character - Ability to apply analytical and investigative skills to resolve customer issues creatively and with minimal direction. • Customer oriented, enthusiastic, courteous, assertive and motivated to take charge of both customer engagement and problem resolution. • A team player who is positive, friendly and has a can-do attitude towards staff and customers. • Receptive to constructive feedback and changes within the business. • Confident and competent in handling complaints and mediation. • Experience of working to customer satisfaction-based targets and operational metrics such as quality and handle time. • Fluency in written and spoken English & French l

You don't need previous experience - We offer training ! Location: Oriente b'/xe2/x80/x93' Lisbon Project starts on 6.12.2023 Your tasks: Assist Customers through Social Media, chat, phone and e-mail regarding different queries. Query Types: Subscription, invoicing, tech troubleshooting Provide account and application support to Customers namely with regards to software functionality. Provide accurate and real-time responses to the customers inquiries. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. " Our expectations: EU citizenship or a residence permit in Portugal You speak native German (C2) You speak English (B2) You like interacting with people We offer: Full time employment Work on site in the company office in Lisbon b'/xe2/x80/x93' Oriente [Shedules: Monday to Sunday 8.00 a.m. to 21.00 p.m] (Rotational) 2 days off in week,, full work frome home 6 months fixed-term contract with possibility of extension Online hiring proces Competetive salary and bonus system: 1100 b'/xe2/x82/xac'b'/xc2/xa0' gross x 14 months up to 100b'/xe2/x82/xac'b'/xc2/xa0' performance bonus/ month Meal allowance 7.23 b'/xe2/x82/xac' NET per day Flight ticket reimbursement after 6 months Health Insurance since day 1 (free after 6 months) b'/xc2/xa0' Send your CV by email paco@prorekruter.com b'/xc2/xa0' We look forward to you ! By applying for this offer, you agree to our Privacy Policy and consent to the processing of your personal data and sharing it with the client offering this vacancy.

Du sprichst deutsch und möchtest Dein Supertalent zeigen? Das ist die richtige Arbeit für dich! Join our team as a skilled German Language Guru, helping our clients on their way to financial freedom. We provide customer support by phone, e-mail and chat ensure high quality and satisfaction for our clients. Along with the feeling of fulfillment that this job will give you because you are helping others, you can also expect the following benefits:   What is in it for you? attractive salary paid education and care for each individual - we make sure that you start work more ready than ever! full-time employment contract vacation and holiday bonuses - we want to say thank you on the happiest seasons of the year loyalty bonus - we appreciate your every effort and contribution career path - every individual can develop and advance great working atmosphere and friendly team spirit learning new skills bonuses for recommending new employees   Join us as a German speaking customer specialist! You will be providing customer support via multiple channels (calls, chats, emails) you will start your job with training where you will get to know the system and processes with the support of our team leader and the entire team you will provide support to users, offer solutions, respond to all inquiries in a timely manner you will communicate in German every day you will have the constant support of your team leader and the entire team work in our office in the beautiful city of Porto   Job requirements What are we looking for? ability to generate empathy in written form good communication skills customer orientation and troubleshooting good computer user skills (Mandatory) advanced spoken and written German skills, C1 level (Mandatory) intermediate spoken and written English skills, B1 Level (Mandatory) ability to manage time and meet goals availability to work 5 days per week including Saturdays availability to work 8 hours per day from 09:00 and up to 20:00 following rotating fortnightly schedules;

Spreek je Nederlands en wil je je supertalent laten zien? Dan is dit de juiste baan voor jou!   Job description Join our team as a skilled Dutch Language Guru, helping our clients on their way to financial freedom. We provide customer support by phone, e-mail and chat ensure high quality and satisfaction for our clients. Along with the feeling of fulfillment that this job will give you because you are helping others, you can also expect the following benefits: What is in it for you? attractive salary paid education and care for each individual - we make sure that you start work more ready than ever! full-time employment contract vacation and holiday bonuses - we want to say thank you on the happiest seasons of the year loyalty bonus - we appreciate your every effort and contribution career path - every individual can develop and advance great working atmosphere and friendly team spirit learning new skills bonuses for recommending new employees Join us as a Dutch speaking customer specialist! You will be providing customer support via multiple channels (calls, chats, emails) you will start your job with training where you will get to know the system and processes with the support of our team leader and the entire team you will provide support to users, offer solutions, respond to all inquiries in a timely manner you will communicate in Dutch every day you will have the constant support of your team leader and the entire team work in our office in the beautiful city of Porto   Job requirements What are we looking for? ability to generate empathy in written form good communication skills customer orientation and troubleshooting good computer user skills (Mandatory) advanced spoken and written Dutch skills, C1 level (Mandatory) intermediate spoken and written English skills, B1 Level (Mandatory) ability to manage time and meet goals availability to work 5 days per week availability to work 8 hours per day from 09:00 and up to 20:00 following rotating fortnightly schedules;

Parli italiano e vuoi dimostrare il tuo super talento? Allora questo b'/xc3/xa8' il lavoro giusto per voi! b'/xc2/xa0' Eurofirms is a Human Resources company where people are the center of everything. We act on a framework of transparency, responsibility, and respect. Our commitment and involvement, together with constant technological innovation, has allowed us to position ourselves as one of the leading national human resources companies. b'/xc2/xa0' Job description Join our team as a skilled Italian b'/xc2/xa0'Language Guru, helping our clients on their way to financial freedom. We provide customer support by phone, e-mail and chat ensure high quality and satisfaction for our clients. Along with the feeling of fulfillment that this job will give you because you are helping others, you can also expect the following benefits: b'/xc2/xa0' What is in it for you? attractive salary paid education and care for each individual - we make sure that you start work more ready than ever! full-time employment contract vacation and holiday bonuses - we want to say thank you on the happiest seasons of the year loyalty bonus - we appreciate your every effort and contribution career path - every individual can develop and advance great working atmosphere and friendly team spirit learning new skills bonuses for recommending new employees b'/xc2/xa0' Join us as a Italian b'/xc2/xa0'speaking customer specialist! You will be providing customer support via multiple channels (calls, chats, emails) you will start your job with training where you will get to know the system and processes with the support of our team leader and the entire team you will provide support to users, offer solutions, respond to all inquiries in a timely manner you will communicate in Italian b'/xc2/xa0'every day you will have the constant support of your team leader and the entire team work in our office in the beautiful city of Porto b'/xc2/xa0' Job requirements What are we looking for? ability to generate empathy in written form good communication skills customer orientation and troubleshooting good computer user skills (Mandatory) advanced spoken and written Italian skills, C1 level (Mandatory) intermediate spoken and written English skills, B1 Level (Mandatory) ability to manage time and meet goals availability to work 5 days per week availability to work 8 hours per day from 06:00 and up to 19:00; b'/xc2/xa0' Eurofirms Trabalho Temporb'/xc3/xa1'rio Lda. Alvarb'/xc3/xa1' nb'/xc2/xba' 712/13 de 17 de Julho

Our client is looking for a Turkish Customer Support to join their growing Team in Lisbon – Portugal. Recently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices. This project is a support line for one of these services - the best-loved video streaming website in the world. You will be part of a multicultural team based in Lisbon, where you will provide outstanding multi-channel support to users of the service. You can see the details below and we would be happy to address any questions you might have. You will be handling Customers queries via phone, e-mail and chat identifying the client's problem and troubleshooting to find the solution. REQUIREMENTS: - At least 12 months of direct customer service experience required, preferably in contact centers in a B2C and/or B2B environment. - Good communication skills, both verbal and oral. - Excellent native level written and spoken communication skills in the language of support. - Proactive attitude and strong team-spirit. - Be organized and able to learn new processes, concepts, and skills as well as being able to understand that an operation is an ever-changing organism. - Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard. - Ability to handle not only to handle customers emotions, but also being able to empathize with the client's case. - Openness to work flexible hours as required (may include evenings, weekends and/or holidays) / Shifts: 8AM to 8M. / Monday to Sunday RESPONSIBILITIES: - You will be answering to the customers queries via phone, e-mail or chat, identifying the client's problem; troubleshooting them to find the solution; documenting each action you take and categorizing cases and possible bugs, so that our client's engineering team to address them as a bunch. - Provide general and technical support to customers who use any of our client's paid products. - Escalate complex problems according to defined procedures. OUR OFFER: - Pleasant and inspiring working atmosphere. - Opportunity to be part of a rapidly expanding global organization with irreproachable reputation. - Professional development and clear career path. - Training & development opportunities. - Competitive salary & relocation allowance.

Position:  We are currently seeking a highly motivated and skilled individual to join our team as a Work-from-Home Multilingual Customer Support Representative.  This is an exciting remote opportunity to work in a fast-paced and dynamic environment, assisting our diverse customer base with their inquiries and providing exceptional support in English, Spanish, and Portuguese. Responsibilities: -Respond to customer inquiries via various remote channels, including phone, email, and live chat. -Provide prompt and accurate solutions to customer issues and concerns. -Assist customers with product information, order placement, and technical troubleshooting. -Manage customer accounts, update relevant information, and process service requests. -Collaborate with internal teams to resolve complex customer problems and escalate issues when necessary. -Ensure customer satisfaction by delivering exceptional service and exceeding expectations. -Maintain a thorough knowledge of company products, policies, and procedures. Requirements: -Fluency in English, Spanish, and Portuguese (written and spoken) is essential. -Previous experience in a customer support or similar remote role is preferred. -Strong communication skills with the ability to explain technical concepts to non-technical customers. -Excellent problem-solving and analytical abilities. -Detail-oriented with the ability to multitask and prioritize tasks effectively. Access to a stable internet connection and a quiet workspace at home. Flexibility to work in shifts, including weekends and holidays, if required. A positive and customer-focused attitude. How to Apply: -Send an email to andre@kulturetalent.com and I will contact you for all the details!

Grupo Natural is pleased to invite you to join our team. We are a group of restaurants. Our restaurants are Parrilla Natural, Gourmet Natural and Wild Fire. They are located in the Algarve, more precisely in the area of Almancil, Vale do Lobo and Quarteira. We have a vacancy for BARMAN (M/F), and if you find yourself residing somewhere far from us, don't worry, we offer accommodation! Requirements: ● Good knowledge of cocktails, mixed drinks and mixology; ● Minimum education at the 9th grade level (preferably training in bar); ● Excellent English skills; ● Excellent presentation; ● Strong customer orientation; ● Excellent ability to work under pressure; ● Communication facility; ● Initiative capacity; ● Dynamism and liking for teamwork; ● Excellent organizational skills; ● Autonomy; ● Availability to work on weekends and during the night; ● Solid knowledge of HACCP; ● Assiduousness and punctuality. Tasks and responsibilities: ● Preparing and serving simple or mixed alcoholic and non-alcoholic beverages; ● Be available to the customer and promote empathy with him; ● Take care of the cleaning and arrangement of the bar's facilities; ● Proceed with the preparation of mixtures according to established recipes or customer requests; ● Help with cleaning and replenishing drinks at the end of the service; ● Verification and stock counts; ● Respect the quality standards defined by the group; ● Ensure that the production sites are always in a demanding state of cleanliness in accordance with the company's hygiene standards; ● Guarantee of compliance with HACCP standards. Conditions: • Good work environment; • Remuneration compatible with the function; • Food; • Continuous training. Our group's main key is its enormous success, professionalism and positive attitude. Send your CV to recursos.h@gourmetnaturalrestaurant.com, with reference BARMAN (M/F).

Grupo Natural is pleased to invite you to join our team. We are a group of restaurants. Our restaurants are Parrilla Natural, Gourmet Natural and Wild Fire. They are located in the Algarve, more precisely in the area of Almancil, Vale do Lobo and Quarteira. We have a vacancy for RESTAURANT RECEPTIONIST (M/F), and if you find yourself residing somewhere far from us, don't worry, we offer accommodation! Requirements: • Minimum education at the 9th grade level; • Excellent knowledge of English; • Knowledge of the restaurant diary program will be valued; • Excellent presentation; • Strong customer orientation; • Excellent ability to work under pressure; • Excellent oral expression and taste for contact with the public; • Capacity for initiative; • Strong attention and coordination skills; • Dynamism and liking for teamwork; • Excellent organizational skills; • Availability to work on weekends anda t night. Tasks and responsibilities: ● Perform all functions inherent to the position, safeguarding a service of quality and excellence; ● Be in constant communication with the reservations department; ● Receiving customers upon arrival at the restaurant and providing the requested information; ● Checking the layout of the tables taking into account the restaurant diary; ● Accompany the customer during their stay at the restaurant, from the beginning to the end of the service; ● Respect the quality standards defined by the group; ● Guarantee of compliance with HACCP standards. Conditions: • Good work environment; • Remuneration compatible with the function; • Food; • Continuous training. Our group's main key is its enormous success, professionalism and positive attitude. Send your CV to recursos.h@gourmetnaturalrestaurant.com, with reference RESTAURANT RECEPTIONIST (M/F)

Grupo Natural is pleased to invite you to join our team. We are a group of restaurants. Our restaurants are Parrilla Natural, Gourmet Natural and Wild Fire. They are located in the Algarve, more precisely in the area of Almancil, Vale do Lobo and Quarteira. We have a vacancy for SUB CHEF KITCHEN (M/F), and if you find yourself residing somewhere far from us, don't worry, we offer accommodation! Requirements: ● Training in the kitchen area; ● Excellent communication skills; ● Cost management sensitivity and customer orientation; ● Aptitude for an exquisite service; ● Excellent initiative capacity; ● Proactive and dynamic; ● Excellent organizational skills; ● A lot of flexibility and availability; ● Punctuality and attendance; ● Good knowledge of English; ● Careful presentation; ● Availability to work on weekends and during the night; ● Computer skills from the user´s point of view; Tasks and responsibilities: • Organize, coordinate and control all activities that take place in the kitchen; • Plan and organize the production of daily meals; • Plan the acquisition of necessary food products depending on the number of meals to be produced and existing stocks; • Supervise work in the kitchen; • Prepare all the dishes and items designated for the different sections in optimal conditions; • Respect the quality standards defined by the group; • Ensure that the production places are always in a demanding state of cleanliness in accordance with the company's hygiene standards; • Guarantee of compliance with HACCP standards. Conditions: • Good work environment; • Remuneration compatible with the function; • Food; • Continuous training. Our group's main key is its enormous success, professionalism and positive attitude. Send your CV to recursos.h@gourmetnaturalrestaurant.com, with reference SUB CHEF KITCHEN (M/F).

Grupo Natural is pleased to invite you to join our team. We are a group of restaurants. Our restaurants are Parrilla Natural, Gourmet Natural and Wild Fire. They are located in the Algarve, more precisely in the area of Almancil, Vale do Lobo and Quarteira. We have a vacancy for PASTRY COOK (M/F), and if you find yourself residing somewhere far from us, don't worry, we offer accommodation! Requirements: ● Passion for pastry; ● Training in the area of pastry (kitchen knowledge will be valued); ● Minimum education at the 9th grade level (preferably training in cooking/pastry); ● Excellent communication ability; ● Sensitivity in cost management and customer orientation; ● Aptitude for a refined service; ● Proactive and dynamic; ● Good organizational skills; ● English knowledge; ● Punctuality and assiduity; ● Strong sense of responsibility and flexibility; ● Spirit of innovation and initiative; ● Computer skills from the user's perspective; ● Availability to work on weekends and during the night; Tasks and responsibilities: • Cook all designated dishes and items in optimal condition; • Respect the quality standards defined by the group; • Ensure that the production places are always in a demanding state of cleanliness in accordance with the company's hygiene standards; • Guarantee of compliance with HACCP standards. Conditions: • Good work environment; • Remuneration compatible with the function; • Food; • Continuous training. Our group's main key is its enormous success, professionalism and positive attitude. Send your CV to recursos.h@gourmetnaturalrestaurant.com, with reference PASTRY COOK (M/F).

Grupo Natural is pleased to invite you to join our team. We are a group of restaurants. Our restaurants are Parrilla Natural, Gourmet Natural and Wild Fire. They are located in the Algarve, more precisely in the area of Almancil, Vale do Lobo and Quarteira. We have a vacancy for CHEF OF KITCHEN (M/F), and if you find yourself residing somewhere far from us, don't worry, we offer accommodation! Requirements: ● Training in the kitchen area; ● Proven experience of 1 year in leadership roles in the kitchen; ● Experience in team management; ● Excellent communication skills; ● Sensitivity in cost management and customer orientation; ● Aptitude for a refined service; ● Excellent initiative capacity;Proactivo e dinâmico; ● Excellent organizational skills; ● A lot of flexibility and availability; ● Punctuality and attendance; ● Good knowledge of English; ● Careful presentation; ● Computer skills from the user's perspective; ● Availability to work on weekends and during the night; Tasks and responsibilities: ● Organizing, coordinating and controlling all the activities that take place in the kitchen; ● Plan and organize daily meals production; ● Plan the purchase of necessary food products depending on the number of meals to be produced and existing stocks; ● Supervise work in the kitchen; ● Prepare all the dishes and items designated for the different sections in optimal conditions; ● Respect the quality standards defined by the group; ● Ensure that the production places are always in a demanding state of cleanliness in accordance with the company's hygiene standards; ● Guarantee of compliance with HACCP standards. Conditions: • Good work environment; • Remuneration compatible with the function; • Food; • Continuous training. Our group's main key is its enormous success, professionalism and positive attitude. Send your CV to recursos.h@gourmetnaturalrestaurant.com, with reference CHEF OF KITCHEN (M/F).

Grupo Natural is pleased to invite you to join our team. We are a group of restaurants. Our restaurants are Parrilla Natural, Gourmet Natural and Wild Fire. They are located in the Algarve, more precisely in the area of Almancil, Vale do Lobo and Quarteira. We have a vacancy for RESERVATIONS DEPARTMENT (M/F), and if you find yourself residing somewhere far from us, don't worry, we offer accommodation! Requirements: • Minimum education at the 9th grade level; • Excellent English skills; • Knowledge of the Restaurant Diary program will be valued; • Strong customer orientation; • Excellent ability to work under pressure; • Excellent oral expression and taste for contact with the public; • Initiative capacity; • Strong attention and coordination skills; • Dynamism and liking for teamwork; • Excellent organizational skills; • Availability to work on weekends and night shifts. Tasks and responsibilities: • Perform all functions inherent to the position, safeguarding a service of quality and excellence; • Assist the person in charge of the reception and/or manager in the organization, management and coordination of the reception; • Make telephone reservations; • Manage telephone reservations and waiting lists; • Promote sales and/or internal events publicized by the Marketing department; • Respect the quality standards defined by the group; • Controlling the fulfillment of requests, comments and incidents reported by customers. Conditions: • Good work environment; • Remuneration compatible with the function; • Food; • Continuous training. Our group's main key is its enormous success, professionalism and positive attitude. Send your CV to recursos.h@gourmetnaturalrestaurant.com, with reference RESERVATIONS DEPARTMENT (M/F).

About Webhelp Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp you will be part of a family of over 100,000 game-changers from more than 140 locations in 55 countries. As a Customer Support Advisor, you will: •Manage customer requirements and expectations, by phone, in a calm and empathetic manner, aiming to solve their cases and issues. •Take 30 to 50 inbound calls per day, so you need to strive to maintain and improve customer satisfaction levels. •Improve your technical skills by troubleshooting issues related to electronic equipment. •Escalate potential service issues to the appropriate level (Level 1 to Level 4). We are looking for: •Proficient English (C1/C2) •Excellent communication skills coupled with empathy and team spirit •Previous experience in Customer Service is a plus •Previous experience with iOS and/or macOS, or comparable technology is preferential •For non-EU residents, it is mandatory to have a valid work permit •Workplace: Work from home, if you are based in Portugal We offer you: •Competitive wages (14 monthly payments per year) •Performance bonus •Meal Allowance paid in voucher card •Health insurance with a dental plan (after 6 months of the contract)  Apply here https://bit.ly/36Qidfz or send an email to [email protected]

French-speaking email Advisor for leading online bank in Lisbon Fixed-term Full-time    Are you looking to start a career in finance and move to Lisbon?  We are in search of  French-speakers to join a brokerage project and provide high-quality customer support. Empower your technical skills while gaining a privileged know-how of the digital stock market!     French-speaking Customer Advisor (Lisbon Back Office)   About the Company:   Work for a pioneer and leader in online banking, brokerage and financial information. Focusing on simplicity, efficiency, security and low costs, this French firm was ranked the least expensive bank for the eleventh year in a row. They provide banking and investment products in an innovative way to more than 1.7 million customers.   Your Profile:   - You are proficient in French - Great communication and interpersonal skills - Formal and diplomatic personality - Great time management  - You are an EU resident, or you have a valid work permit - Experience in technical troubleshooting is a plus, but not required!   Your Responsibilities:   - Provide excellent customer support for French-speaking clients, deliver relevant solutions about banking inquiries, primarily through email  - Coordinate office activities and operations to secure efficiency and compliance to company policies and procedures - Create and update records and databases with personnel, financial and other data - Perform other tasks related to the banking activity, according to the needs of the project   What is in it for you?   - Competitive salary (14 monthly payments per year) - Performance bonus - 6 months fixed-term contract - Full-time position (Monday to Saturday) - Health insurance (after 6 months contract) - Initial training to learn all the banking concepts and inner workings of the project - Work in a modern office with an international atmosphere  - Intercompany mobility - Relocation package (only for candidates coming from abroad)  - Shared accommodation  - Flight reimbursement (after 6 months)   Work for an international brand ranked the best in Customer Relations in the banking sector. If it sounds like you, apply now! Move to sunny Lisbon and work in your language!