Technical customer

You don't need previous experience - We offer training ! Location: Oriente – Lisbon Company: Signify – is the world leader in lighting for professionals and consumers and lighting for the Internet of Things. You will be part of an extremely motivated team in fantastic Lisbon! We are looking for reinforcements in the form of German-speaking employees for our team in Lisbon. Project starts on 26.09.2022 Your tasks: Ability to assist users with Pre-Sales, General Inquiries, and technical support issues via  phone, email, chat, social messaging channels (as assigned)  Technical support issues via  phone, email, chat, social messaging channels (as assigned)  Technical support issues via  phone/email/chat/social/social messaging channels (as assigned)  Our expectations: EU citizenship or a residence permit in Portugal You speak native German (C2) You speak English (B2) You like interacting with people We offer: Full time employment Work in home office or on site in the company office in Lisbon – Oriente [Shedules: Monday to Saturday 7.00 a.m. to 7.00 p.m (40 hours weekly)] Permanent Contract with 3 months of trial period Online hiring proces Competetive salary and bonus system: 1000 €  gross x 14 months up to 100€  performance bonus/ month + signing bonus: 3000€ (additional 750€ paid after 3, 6, 9 and 12 months) Meal allowance 7.23 € NET per day Flight ticket reimbursement after 6 months Possibility of accommodation in a company - owned apartment Health Insurance after 6 months We look forward to you ! By applying for this offer, you agree to our Privacy Policy and consent to the processing of your personal data and sharing it with the client offering this vacancy.

You don't need previous experience - We offer training ! Location: Oriente – Lisbon Company: Chubb – Chubb is the world's largest publicly traded property and personal insurance company. Chubb operates in 54 countries offering property, personal and business insurance, as well as accident, supplementary health, reinsurance and life insurance. We are looking for German and English speaking employees for our team in Lisbon to support our customers (inbound calls, emails and chat) Project starts 21.09.2022 Your tasks: Receiving telephone calls or chat from clients wishing to obtain various types of information concerning their insurance policy Depending on the case, the request will be processed via a transaction in our client policy administration system, and/or by the writing and sending of reply to letters/emails, information, contract documents, etc., to the insured. "Indexation & electronic archiving in our document management tool. Policy changes requests, updating payment details Make claims and cancel requests." Our expectations: EU citizenship or a residence permit in Portugal You speak native German (C2) You speak English You are living in Lisbon or ready to move there You like interacting with people We offer: Full time employment [Shedules: Monday to Friday 8:30 am to 17:00 pm (40h per week)] Work in the company office in Lisbon – Oriente Permanent contract with 3 months of trial period Online hiring proces Competetive salary and bonus system: 1000€ gross x 14 months up to 100€  performance      bonus/month +  signing bonus: 3000€ (additional 750€ paid after 3, 6, 9 and 12 months) Meal allowance23 € NET per day Flight ticket reimbursement after 6 months Possibility of accommodation in a company - owned apartment Health Insurance (after 6 months)   We look forward to you ! By applying for this offer, you agree to our Privacy Policy and consent to the processing of your personal data and sharing it with the client offering this vacancy.

You don't need previous experience - We offer training ! Location: Oriente b'/xe2/x80/x93' Lisbon Project starts on 6.12.2023 Company: The world's largest publicly traded property and personal insurance company. Operates in 54 countries offering property, personal and business insurance, as well as accident, supplementary health, reinsurance and life insurance. We are looking for German and English speaking employees for our team in Lisbon to support our customers (inbound calls, emails and chat) Your tasks: Receiving telephone calls or chat from clients wishing to obtain various types of information concerning their insurance policy Indexation b'&' electronic archiving in our document management tool. Policy changes requests, updating payment details Make claims and cancel requests Our expectations: EU citizenship or a residence permit in Portugal You speak native Dutch (C2) You speak English (B2) You like interacting with people We offer: Full time employment Work on site in the company office in Lisbon b'/xe2/x80/x93' Oriente [Shedules: Monday to Friday 8.00 a.m. to 17.30 p.m] 6 months fixed-term contract with possibility of extension Online hiring proces Competetive salary and bonus system: 1100 b'/xe2/x82/xac' gross x 14 months up to 100b'/xe2/x82/xac'b'/xc2/xa0' performance bonus/ month + Complexity Bonus 100b'/xe2/x82/xac'/12months + Signing Bonus 2000b'/xe2/x82/xac' (additional 500b'/xe2/x82/xac' paid after 3, 6, 9 and 12 months) Meal allowance 7.23 b'/xe2/x82/xac' NET per day Flight ticket reimbursement after 6 months Possibility of accommodation in a company - owned apartment Health Insurance since day 1 (free after 6 months) b'/xc2/xa0' Send your CV by email paco@prorekruter.com b'/xc2/xa0' We look forward to you ! By applying for this offer, you agree to our Privacy Policy and consent to the processing of your personal data and sharing it with the client offering this vacancy.

Nie musisz mieć wcześniejszego doświadczenia - Oferujemy szkolenia! Lokalizacja: Wschb'/xc3/xb3'd b'/xe2/x80/x93' Lizbona Firma: Amerykańska firma informatyczna. Jej sztandarowym produktem jest wyszukiwarka, a deklarowaną misją jest b'/xe2/x80/x9e'organizowanie światowych zasobb'/xc3/xb3'w informacyjnych tak, aby były powszechnie dostępne i przydatne dla każdegob'/xe2/x80/x9d'. Do naszego zespołu w Lizbonie poszukujemy pracownikb'/xc3/xb3'w mb'/xc3/xb3'wiących po francusku, ktb'/xc3/xb3'rzy będą wspierać naszych klientb'/xc3/xb3'w. Projekt rozpoczyna się 13.12.2023! Twoje zadania: Możliwość pomocy użytkownikom w zakresie przedsprzedaży, zapytań ogb'/xc3/xb3'lnych i problemb'/xc3/xb3'w związanych z pomocą techniczną za pośrednictwem telefonu, poczty elektronicznej, czatu i kanałb'/xc3/xb3'w wiadomości społecznościowych (zgodnie z przydzielonymi kanałami)b'/xc2/xa0' Możliwość dostosowania głosu i tonu marki do interakcji zarb'/xc3/xb3'wno w kanałach prywatnych (telefon/e-mail/czat/wiadomości), jak i publicznych (społecznościowe, fora, recenzje e-commerce).b'/xc2/xa0' Odpowiednio reaguj na eskalacje klientb'/xc3/xb3'w i eskaluj problemy oraz klientb'/xc3/xb3'w na wyższe poziomy wsparcia zgodnie z definicją i udokumentowaniemb'/xc2/xa0' Odpowiadaj na przychodzące żądania klientb'/xc3/xb3'w, dokumentuj istotne informacje dotyczące sprawyb'/xc2/xa0' Nasze oczekiwania: Obywatelstwo UE lub zezwolenie na pobyt w Portugalii Mb'/xc3/xb3'wisz ojczysto po francusku (C2) Mb'/xc3/xb3'wisz po angielsku (B2) Mieszkasz w Lizbonie lub chcesz się tam przeprowadzić Lubisz kontakt z ludźmi Oferujemy: Zatrudnienie na pełny etat [harmonogramy: od poniedziałku do piątku b'/xe2/x80/x93' w godzinach 8:00 b'/xe2/x80/x93' 20:00, od soboty do niedzieli b'/xe2/x80/x93' w godzinach 8:00 b'/xe2/x80/x93' 17:00 (40h tygodniowo)] Praca w biurze firmy w Lizbonie b'/xe2/x80/x93' Oriente Umowa o pracę na czas nieokreślony z 3-miesięcznym okresem prb'/xc3/xb3'bnym Procesy rekrutacyjne online Konkurencyjne wynagrodzenie i system premiowy: 890 b'/xe2/x82/xac' brutto x 14 miesięcy do 100 b'/xe2/x82/xac' premii za wyniki/miesiąc Dieta na wyżywienie 23 b'/xe2/x82/xac' netto dziennie Zwrot biletu lotniczego po 6 miesiącach Możliwość zakwaterowania w mieszkaniu należącym do firmy Bezpłatne ubezpieczenie zdrowotne po 6 miesiącach b'/xc2/xa0' Wyślij swoje CV na adres e-mail paco@prorekruter.com Czekamy na Ciebie! Aplikując o tę ofertę, wyrażasz zgodę na naszą Politykę prywatności oraz wyrażasz zgodę na przetwarzanie swoich danych osobowych i udostępnianie ich klientowi oferującemu tę ofertę pracy.

You don't need previous experience - We offer training ! Location: Oriente b'/xe2/x80/x93' Lisbon Company: The world's largest publicly traded property and personal insurance company. Operates in 54 countries offering property, personal and business insurance, as well as accident, supplementary health, reinsurance and life insurance. We are looking for French and English speaking employees for our team in Lisbon to support our customers (inbound calls, emails and chat) Project startsb'/xc2/xa0' 8.11.2023 Your tasks: Receiving telephone calls or chat from clients wishing to obtain various types of information concerning their insurance policy Depending on the case, the request will be processed via a transaction in our client policy administration system, and/or by the writing and sending of reply to letters/emails, information, contract documents, etc., to the insured. ndexation b'&' electronic archiving in our document management tool. Policy changes requests, updating payment details Make claims and cancel requests Our expectations: EU citizenship or a residence permit in Portugal You speak native French (C2) You speak English (B2) You are living in Lisbon or ready to move there You like interacting with people We offer: Full time employment [Shedules: Monday to Friday 7:30 am to 8:00 pm (40h per week)] Work in the company office in Lisbon b'/xe2/x80/x93' Oriente 6 months fixed-term contract with the possibility of extension Online hiring proces Competetive salary and bonus system: 890b'/xe2/x82/xac' gross x 14 months up to 100b'/xe2/x82/xac'b'/xc2/xa0' performance b'/xc2/xa0'b'/xc2/xa0'b'/xc2/xa0'b'/xc2/xa0'b'/xc2/xa0'bonus/month + complexity bonus: 60b'/xe2/x82/xac'/month Meal allowance23 b'/xe2/x82/xac' NET per day Flight ticket reimbursement after 6 months Possibility of accommodation in a company - owned apartment Free Health Insurance (after 6 months) b'/xc2/xa0' Send your CV by email paco@prorekruter.com We look forward to you ! By applying for this offer, you agree to our Privacy Policy and consent to the processing of your personal data and sharing it with the client offering this vacancy.

French|Italian|German Speakers – Customer Care Agent Specialist Are you a native Spanish, German or Italian Speaker? Do you have some experience in Customer support/Customer care/Technical customer support? What we need Native Italian /German/French Proficient in english What we offer: Work from the office Meal allowance Transportation allowance Competitive salary Relocation package when necessary Need more info? What are you waiting for??? Send your CV to andre@kulturetalent.com and i’ll follow up with you

The Role: As a Customer Service Advisor you will undertake a variety of duties from troubleshooting technical issues to investigate in-depth, complex cases where your mediation and negotiation skills will be called upon to deliver a high level of resolution. You are expected to have the technical and interpersonal skills to deliver a high level of customer satisfaction. What you’ll be doing: • Handle English and French inbound calls/emails or chats according to company policy. • Identify and resolve customers’ requests/questions or complaints using relevant knowledge base tools or other technical resources. • Communicate and consult with colleagues to share best practice. • Comply with/complete global support specific or ad-hoc tasks. • Meet support KPIs (Initial response time, Quality scores, Client happiness rating). Benefits: • Bonus package to reward your hard work. • Full-time, paid training to help you on your way to success. • Fixed sallary plus benefits. • Being part of a thriving, open-minded work culture. What you need: • Experience in a Customer Service position (not mandatory). • Experience within the travel, tourism, leisure and hospitality industries would be an advantage but is not essential if you have a passion for customer care. • “Problem Solving” character - Ability to apply analytical and investigative skills to resolve customer issues creatively and with minimal direction. • Customer oriented, enthusiastic, courteous, assertive and motivated to take charge of both customer engagement and problem resolution. • A team player who is positive, friendly and has a can-do attitude towards staff and customers. • Receptive to constructive feedback and changes within the business. • Confident and competent in handling complaints and mediation. • Experience of working to customer satisfaction-based targets and operational metrics such as quality and handle time. • Fluency in written and spoken English & French l

Are you passionate about new technology and fast paced environments? If the answer is yes and you consider yourself dynamic, communicative and you’re willing to learn and grow inside an international project, we may have the perfect opportunity for you! ManpowerGroup is looking for Customer Service Representatives to provide an excellent customer service experience by answering inbound phone calls from customers and solving advanced technical issues while supporting one of the largest technology companies in the world. What we are looking for: - One year call center experience or face to face customer service experience (desirable); - Fluency in English (mandatory); - Ability to work a schedule which includes rotating shifts (8am - 8pm), weekends and holidays; - Ability to work in a fast-paced environment; - Ability to research technical information across multiple tools while talking with customers. We offer: - 4 weeks of paid training; - Work contract; - Meal allowance; - Monthly performance incentives; - Career pathing and opportunities; - Excellent work environment * Temporary work from home environment due to COVID-19; * Internet fiber connection is mandatory. Applications: joana.rodrigues@manpower.pt with the subject " ENG - BRG"

About Webhelp Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp you will be part of a family of over 100,000 game-changers from more than 140 locations in 55 countries. As a Customer Support Advisor, you will: •Manage customer requirements and expectations, by phone, in a calm and empathetic manner, aiming to solve their cases and issues. •Take 30 to 50 inbound calls per day, so you need to strive to maintain and improve customer satisfaction levels. •Improve your technical skills by troubleshooting issues related to electronic equipment. •Escalate potential service issues to the appropriate level (Level 1 to Level 4). We are looking for: •Proficient English (C1/C2) •Excellent communication skills coupled with empathy and team spirit •Previous experience in Customer Service is a plus •Previous experience with iOS and/or macOS, or comparable technology is preferential •For non-EU residents, it is mandatory to have a valid work permit •Workplace: Work from home, if you are based in Portugal We offer you: •Competitive wages (14 monthly payments per year) •Performance bonus •Meal Allowance paid in voucher card •Health insurance with a dental plan (after 6 months of the contract)  Apply here https://bit.ly/36Qidfz or send an email to [email protected]

What you’ll be doing: • Handle English and Italian inbound calls/emails or chats according to company policy. • Identify and resolve customers’ requests/questions or complaints using relevant knowledge base tools or other technical resources. • Communicate and consult with colleagues to share best practice. • Comply with/complete global support specific or ad-hoc tasks. • Meet support KPIs (Initial response time, Quality scores, Client happiness rating). Benefits: • Bonus package to reward your hard work. • Full-time, paid training to help you on your way to success. • A huge learning and development platform tailored to you. • Being part of a thriving, open-minded work culture. What you need: • Experience in a Customer Service position (not mandatory). • Experience within the travel, tourism, leisure and hospitality industries would be an advantage but is not essential if you have a passion for customer care. • “Problem Solving” character - Ability to apply analytical and investigative skills to resolve customer issues creatively and with minimal direction. • Customer oriented, enthusiastic, courteous, assertive and motivated to take charge of both customer engagement and problem resolution. • A team player who is positive, friendly and has a can-do attitude towards staff and customers. • Receptive to constructive feedback and changes within the business. • Confident and competent in handling complaints and mediation. • Experience of working to customer satisfaction-based targets and operational metrics such as quality and handle time. • Fluency in written and spoken English & Italian language is essential. (C1 level). • Ability to multitask in a fast-paced environment. • Ability to work shift patterns, including some weekends. Typical hours of operation can be from 8am - 8pm. Join us on this amazing adventure!

Sensei is looking for a hands-on Technical Product Owner to develop, manage and champion our product vision and roadmap, working closely with our engineering team and clients to launch our products and ensure successful adoption. Define and prepare cross-functional engineering Goals, with a clear description, well-structured targets and acceptance criteria; Responsible for planning, executing, tracking and scheduling tasks and OKRs, aligned with the engineering Goals; Define end-to-end customer experiences, write user stories, drive requirements and manage roadmaps and backlogs aligned with the engineering Goals; Lead the Engineering Team to define the product requirements and bring the product to market; Test and learn through customer research, production tests and performance analysis to evolve our products, identify rollout strategies and scale features; Collaborate with internal stakeholders and business lines to translate technology into products and services; Communicate and evangelize the team to your peers, stakeholders, and executives; Provide an active role in mitigating impediments impacting successful team completion of Release and Sprint Goals;   Main requirements Extensive relevant experience (3-5 years) in managing cross-functional tech products; MSc (PhD preferred) in Computer Science, Computer Engineering, or similar Strong skills in Agile software development methodologies; Ability to brainstorm and communicate technology ideas at different levels (Hardware, Software, Computer Graphics, Computer Vision and/or Machine Learning) Highly organized, detail-oriented, and willing to provide hands-on assistance as required; Sense of urgency, pragmatism and a solution-oriented approach to problem-solving; Relentlessly high standards (never satisfied with the status quo) and a strong results orientation; Very comfortable with ambiguity and able to quickly pivot in a fast-paced environment; Excellent communicator with the ability to build rapport through authenticity and honest feedback; Benefits & Perks We put all of our employees at very high standards, and we want you to be thoroughly rewarded for that. We believe in providing the best environment to allow you to do your best work, and we currently offer the following: Moving to Lisbon and benefiting from the beautiful weather and food; The rare chance of having decision ownership and direct impact on the growth of a venture-backed startup; A holiday allowance of 25 days per year, with the office, closed between Christmas and New Year; This is the most exciting time to join Sensei, and you'll have direct input and influence on the direction we take; Competitive compensation package; Top of the range equipment to help you do your job to the highest possible standard; Regular learning meetings as part of our growth-mindset culture; A fun and supportive office environment working alongside some real experts; Apply by email to cfmadaleno@sensei.tech - please put the job title in the subject of the email and write us why you are a fit to work at Sensei. Join us, and you'll have a meaningful role in the next evolution of the shopping experience.

Hello, YOU!   If you speak english; like to meet and connect with multicutural people; is updated in socialmidia; communication and digitalmarketing are a passion, we certainly have the right project for you within customer experience.   What you will do: • Support to residential and business customers; • Outbound contact to current and potential customers to present new campaigns/products; • Business processing, customer registration, clarification requests, technical support, promotional campaigns, evaluation of repair processes and customer demographic updates; • Response to complaints via phone, email and chat.   Contract duration: 12 months (renewable)   Expected start date: 11/15/2021

Work From Home base in Portugal! About Webhelp Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp you will be part of a family of over 100,000 game-changers from more than 140 locations in 55 countries. About the job role: You will be the first point of contact for viewers and a critical brand ambassador. The right person for this role is enthusiastic about addressing our client’s customers’ needs aiming to provide an excellent service. If you are someone that you enjoy delivering world-class customer service, then this is your opportunity. Your project belongs to a multinational American company leader in the mass media and entertainment industry. As a Customer Experience Advisor, you will: Assist viewers through phone and/or chat regarding different queries Provide account and application support to viewers namely with regards to software functionality Provide technical support and troubleshoot of system configurations and network settings Provide accurate and real-time responses to the viewer’s inquiries. We are looking for: Proficient in some of these language: Italian, French or Spanish (C2) Fluency in English (B2) Passionate about entertainment and media enterprise Excellent communication skills coupled with empathy, team spirit and customer-oriented Familiarity with digital streaming services and devices Have a positive and can-do attitude For non-EU residents, it is mandatory to have a valid work permit. We offer you: Competitive wages (14 monthly payments per year) Meal allowance paid in voucher card (net) Performance bonus Health insurance with a dental plan (after 6 months contract) Work From Home based in Portugal Apply here https://bit.ly/3vQXX6x or send an email to [email protected]

Le contexte Notify Notify est une plateforme d’optimisation de la relation client en pleine croissance qui identifie le bon moment pour dialoguer avec chacun de ses clients. Fondée en 2014, La technologie notify se compose de puissants algorithmes, associant machine learning, intelligence artificielle et temps réel. Elle a été développée et testée sur plusieurs années et mise en conformité RGPD. Ayant une vocation agile, elle a été conçue pour s’adapter aux différents environnements et pour s’intégrer facilement et rapidement avec les principaux CRM.. Notify s'appuie sur une équipe d'une trentaine de collaborateurs passionnés dans trois pays: France, Brésil, Portugal. Parmi ses clients, vous trouverez Bouygues Telecom, Sarenza, Carrefour… mais aussi des pure-players comme Voyage Privé, Bazarchic et Showroomprivé!   Votre mission Au sein de la branche CRM, vous serez en charge d’un portefeuille de clients auprès desquels vous serez en relation directe. Votre mission sera d’accompagner vos clients dans leurs besoins de mise en place et d’utilisation sur le long terme de Notify (Setup client, coordination du compte en interne auprès des équipes techniques et des Customer Sucess)   Description du poste Rattaché(e) directement au responsable du département Clients & Data, vous participez à la mise en place technique, au lancement et au monitoring de l’utilisation de Notify. Vous veillez au maintien d’un très haut niveau de qualité d’exécution guidé prioritairement par la satisfaction de nos clients.   Connaissances techniques Vous savez que le monde du digital exige des connaissances techniques de plus en plus importantes et vous avez une capacité d'apprentissage qui vous permet d'assimiler rapidement ces nouvelles informations.   Votre Profil Vous avez de bonnes capacités d’analyse, un sens prononcé de la communication d'équipe, vous êtes organisé et avez une grande capacité de synthèse. Votre curiosité, votre ouverture d’esprit et votre sens de l’humour seront les bienvenues au sein de la team Notify.

Who are “We”? Notify is a hyper-growing technology start-up that uses real time and AI to serve customer relationships. Founded in 2014, Notify is revolutionizing customer relations thanks to the rapid deployment of its proprietary technology. Notify relies on a team of around fifty passionate employees in three countries: France, Brazil, Portugal. Among its customers you can find Bouygues Telecom, AccorHotels, Carrefour… but also pure-players like Voyage Privé, Bazarchic and Showroomprivé!   ‪Your Role Reporting directly to the head of the Customers & Data department, you will participate in the technical implementation, launch and monitoring of the use of Notify. You will ensure that a very high level of execution quality is maintained, primarily guided by the satisfaction of our customers. You will be in charge of a portfolio of customers with whom you will be in direct contact. Your mission will be to support your customers in their long-term implementation and use needs of Notify (customer setup, internal account coordination with Technical Teams and the Customer Sucess)     ‪Profile / Backgrounds You know that the digital world requires more and more technical knowledge and you have a learning capacity that allows you to quickly assimilate this new information. You possess knowledge in: - MySQL; - HTML; - CSS;     You have a pronounced taste for creating new solution and have a curious mind, you have the ability to creatively find solutions and solve problems. You are methodical, rigorous and organized. You have an excellent relationship with your peers and are Teamwork oriented.   ‪Expected qualities: You have good analytical skills, a strong sense of team communication, you are organized and have a great capacity for synthesis. Your curiosity, your openness and your sense of humor will be welcome within the Notify team.   ‪Place of Work Coimbra - Portugal   ‪If you want to apply Send your resume to: monica@notify-group.com

Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp you will be part of a family of over 100,000 game-changers from more than 140 locations in 55 countries. Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the best B2C and B2B brands worldwide. About the job role: Our brand is an American manufacturer of smart home products including thermostats, smoke detectors, and security systems including smart doorbells and smart locks. As a Technical Support Advisor, you will bring your specialist skillset to solve with precision and efficiency emerging issues that customers may face. You will ensure excellent standards while enjoying every day on the job as you will share your passion for technology with both customers and colleagues. Given the dynamic nature of this job, you can develop your IT skills and advance your career at your own pace. As a Technical Support Advisor, you will: •Respond to inbound customer requests, document relevant case information •Ensure excellent customer satisfaction •Ability to assist users with Pre-Sales, General Inquiries, and technical support issues via phone/email/chat/social/social messaging channels (as assigned) •Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented •Collaborate with other technicians to resolve or properly close help tickets •Manage an individual ticket queue •Responsible to follow the direction of the management and provide feedback We are looking for: •Proficient Norwegian (C1/C2) •Fluency English (B2) •Possess excellent writing and verbal communication skills to simplify technical language for non-technical users •Demonstrate patience when communicating and solving issues Apply here: [email protected]

Position:  We are currently seeking a highly motivated and skilled individual to join our team as a Work-from-Home Multilingual Customer Support Representative.  This is an exciting remote opportunity to work in a fast-paced and dynamic environment, assisting our diverse customer base with their inquiries and providing exceptional support in English, Spanish, and Portuguese. Responsibilities: -Respond to customer inquiries via various remote channels, including phone, email, and live chat. -Provide prompt and accurate solutions to customer issues and concerns. -Assist customers with product information, order placement, and technical troubleshooting. -Manage customer accounts, update relevant information, and process service requests. -Collaborate with internal teams to resolve complex customer problems and escalate issues when necessary. -Ensure customer satisfaction by delivering exceptional service and exceeding expectations. -Maintain a thorough knowledge of company products, policies, and procedures. Requirements: -Fluency in English, Spanish, and Portuguese (written and spoken) is essential. -Previous experience in a customer support or similar remote role is preferred. -Strong communication skills with the ability to explain technical concepts to non-technical customers. -Excellent problem-solving and analytical abilities. -Detail-oriented with the ability to multitask and prioritize tasks effectively. Access to a stable internet connection and a quiet workspace at home. Flexibility to work in shifts, including weekends and holidays, if required. A positive and customer-focused attitude. How to Apply: -Send an email to andre@kulturetalent.com and I will contact you for all the details!

Our client, a big operator in the IT and technology sector, is now seeking to employ highly qualified and highly motivated employees who offer a technical support services to its clients, from a multilingual 24-hour service desk. Responsibilities • The Service Desk Agent will provide with excellent Level 1 Technical Support to customers (B2B) by email, phone and/or chat both in German and in English languages • Escalating issues to the different departments accordingly Requirements • Have excellent English and German language skills (at native level) • Have compelling communication and team skills; • Available to work on shifts basis (including night hours and weekends) • Experience working in a highly demanding customer service environment • Help desk experience and basic IT skills would be an asset • Able to work under pressure and keep calm

Our client is looking for a Turkish Customer Support to join their growing Team in Lisbon – Portugal. Recently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices. This project is a support line for one of these services - the best-loved video streaming website in the world. You will be part of a multicultural team based in Lisbon, where you will provide outstanding multi-channel support to users of the service. You can see the details below and we would be happy to address any questions you might have. You will be handling Customers queries via phone, e-mail and chat identifying the client's problem and troubleshooting to find the solution. REQUIREMENTS: - At least 12 months of direct customer service experience required, preferably in contact centers in a B2C and/or B2B environment. - Good communication skills, both verbal and oral. - Excellent native level written and spoken communication skills in the language of support. - Proactive attitude and strong team-spirit. - Be organized and able to learn new processes, concepts, and skills as well as being able to understand that an operation is an ever-changing organism. - Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard. - Ability to handle not only to handle customers emotions, but also being able to empathize with the client's case. - Openness to work flexible hours as required (may include evenings, weekends and/or holidays) / Shifts: 8AM to 8M. / Monday to Sunday RESPONSIBILITIES: - You will be answering to the customers queries via phone, e-mail or chat, identifying the client's problem; troubleshooting them to find the solution; documenting each action you take and categorizing cases and possible bugs, so that our client's engineering team to address them as a bunch. - Provide general and technical support to customers who use any of our client's paid products. - Escalate complex problems according to defined procedures. OUR OFFER: - Pleasant and inspiring working atmosphere. - Opportunity to be part of a rapidly expanding global organization with irreproachable reputation. - Professional development and clear career path. - Training & development opportunities. - Competitive salary & relocation allowance.

French-speaking email Advisor for leading online bank in Lisbon Fixed-term Full-time    Are you looking to start a career in finance and move to Lisbon?  We are in search of  French-speakers to join a brokerage project and provide high-quality customer support. Empower your technical skills while gaining a privileged know-how of the digital stock market!     French-speaking Customer Advisor (Lisbon Back Office)   About the Company:   Work for a pioneer and leader in online banking, brokerage and financial information. Focusing on simplicity, efficiency, security and low costs, this French firm was ranked the least expensive bank for the eleventh year in a row. They provide banking and investment products in an innovative way to more than 1.7 million customers.   Your Profile:   - You are proficient in French - Great communication and interpersonal skills - Formal and diplomatic personality - Great time management  - You are an EU resident, or you have a valid work permit - Experience in technical troubleshooting is a plus, but not required!   Your Responsibilities:   - Provide excellent customer support for French-speaking clients, deliver relevant solutions about banking inquiries, primarily through email  - Coordinate office activities and operations to secure efficiency and compliance to company policies and procedures - Create and update records and databases with personnel, financial and other data - Perform other tasks related to the banking activity, according to the needs of the project   What is in it for you?   - Competitive salary (14 monthly payments per year) - Performance bonus - 6 months fixed-term contract - Full-time position (Monday to Saturday) - Health insurance (after 6 months contract) - Initial training to learn all the banking concepts and inner workings of the project - Work in a modern office with an international atmosphere  - Intercompany mobility - Relocation package (only for candidates coming from abroad)  - Shared accommodation  - Flight reimbursement (after 6 months)   Work for an international brand ranked the best in Customer Relations in the banking sector. If it sounds like you, apply now! Move to sunny Lisbon and work in your language!

Who are “We”? Notify is a hyper-growing technology start-up that uses real time and AI to serve customer relationships. Founded in 2014, Notify is revolutionizing customer relations thanks to the rapid deployment of its proprietary technology. Notify relies on a team of around fifty passionate employees in three countries: France, Brazil, Portugal. Among its customers you can find Bouygues Telecom, AccorHotels, Carrefour… but also pure-players like Voyage Privé, Bazarchic and Showroomprivé!   ‪Your Role As head of the graphic studio at notify, you are responsible for the quality of the projects carried out, whether for the needs of our customers or internal needs. ‪Profile / Backgrounds You have at least 2 years of experience and your portfolio confirms a good mastery of graphic design codes. Know how to work in a team: you will be required to work as a team with the project manager and the technical team on client projects; as well with other poles (sales and customer success) for internal projects. Be able to show leadership: be responsible for a project from briefing to design and implementation. Know how to listen: understand the issues and challenges of a project, be able to resolve them and accept feedback. Know how to adapt: ​​being able to move from one project to another quickly and adapt to different worlds. Organize independently: manage tasks and schedule independently. Make yourself heard and inspire confidence: being able to defend your ideas and to argue them. Ensure to be up to date on graphics and UI trends.   ‪Your Mission: Design products (mini-sites, contests, emails, banners, etc.) for desktop and mobile, creating the best possible user experience Ensure handover to developers and provision of assets HTML emails integration Be the keeper of the notify brand: continue to develop and apply it to all communication media (website, platform tools, social networks, trade show branding, etc.)   Technical Skills Adobe Creative Suite: Photoshop, Illustrator or XD Notions of HTML / CSS for email integration WordPress basic concepts Notions of After Effect (or similar program) appreciated, occasional video editing English or French spoken and written to able contact with our teams in France   Place of Work Coimbra - Portugal   ‪ Interview process Send your portfolio and CV Interview with our country manager Applications: monica@notify-group.com

We’re hiring a Business Developer to join our team!   Changing the World by impacting the day to day of leaders and decision makers is an honourable mission that’ll echo through the next generations.   Delivering agility, transparency, efficiency and efficacy that span throughout the entire Organization, while experiencing stories that one day will be worth sharing with your grandchildren, drives your motivation and fuels your actions to push forward.   We’re looking for someone who wishes to be part of and contribute to this tech endeavour, enrolling on a sustainable team and our collective dream to change the World, one decision at a time.   Still interested? Continue reading!   What you will do The Business Developer works to improve an organization’ market position and achieve financial growth. This person helps achieving long-term organizational strategic goals, builds key customer relationships, identifies business opportunities, negotiates and closes business deals and maintains extensive knowledge of current market conditions.   In this role, we expect you to: Prospect for potential new local and international clients by networking, cold calling, advertising or other means of generating interest and turn this into increased business; Identify potential clients, and the decision makers within the client’s organization; Plan approaches and pitches. Work with the team to develop proposals that speaks to the client’s needs, concerns, and objectives. Establish a plan of persuasive approaches and pitches that will convince potential clients to do business with CAVEDIGITAL; Build-up a rapport with new clients, and implement actions that aid in the achievement of the Business Development targets for sales and provide support that will continually improve the maintenance of customer relationships; Grow and retain existing accounts by presenting new solutions and services to clients; Work with senior level management, marketing, and technical staff to meet customer needs; Strategic planning and reporting; Present to and consult with mid and senior level management on business trends with a view to developing new services, products, and distribution channels; Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales; Forecast sales targets and ensure they are met by the team; Empower and enable the Business Development pipeline of new business coming into CAVEDIGITAL; Obtain a thorough knowledge of the market, the solutions/services CAVEDIGITAL can provide, and of the company’s main competitors.   What we expect you to bring: Proven experience as Business Developer; Solid technical background with hands on experience in digital technologies; Ability to match client’s business requirements with product capabilities; Self-driven, team player with desire to learn/grow; Excellent troubleshooting and communication skills; Attention to detail; Ability to work effectively and meet deadlines. Excellent written and verbal communication skills (Portuguese and English); Proficient in Microsoft Office.   What we have to offer: Opportunity to join a solid, growing company (with national and international clients); Integration in a dynamic and experienced team with lots to teach you; Opportunity to work on fast-growing projects where you will work side by side with top decision-makers; Remuneration compatible with experience and demonstrated knowledge; Relaxed, informal, and friendly office environment.   Who We Are CAVEDIGITAL is a software house with +20 years of experience in the market working with

Web'/xe2/x80/x99're hiring a Business Developer to join our team! Changing the World by impacting the day to day of leaders and decision makers is an honourable mission thatb'/xe2/x80/x99'll echo through the next generations. Delivering agility, transparency, efficiency and efficacy that span throughout the entire Organization, while experiencing stories that one day will be worth sharing with your grandchildren, drives your motivation and fuels your actions to push forward. Web'/xe2/x80/x99're looking for someone who wishes to be part of and contribute to this tech endeavour, enrolling on a sustainable team and our collective dream to change the World, one decision at a time. Still interested? Continue reading! What you will do The Business Developer works to improve an organizationb'/xe2/x80/x99' market position and achieve financial growth. This person helps achieving long-term organizational strategic goals, builds key customer relationships, identifies business opportunities, negotiates and closes business deals and maintains extensive knowledge of current market conditions. In this role, we expect you to: Prospect for potential new local and international clients by networking, cold calling, advertising or other means of generating interest and turn this into increased business; Identify potential clients, and the decision makers within the clientb'/xe2/x80/x99's organization; Plan approaches and pitches. Work with the team to develop proposals that speaks to the clientb'/xe2/x80/x99's needs, concerns, and objectives. Establish a plan of persuasive approaches and pitches that will convince potential clients to do business with CAVEDIGITAL; Build-up a rapport with new clients, and implement actions that aid in the achievement of the Business Development targets for sales and provide support that will continually improve the maintenance of customer relationships; Grow and retain existing accounts by presenting new solutions and services to clients; Work with senior level management, marketing, and technical staff to meet customer needs; Strategic planning and reporting; Present to and consult with mid and senior level management on business trends with a view to developing new services, products, and distribution channels; Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales; Forecast sales targets and ensure they are met by the team; Empower and enable the Business Development pipeline of new business coming into CAVEDIGITAL; Obtain a thorough knowledge of the market, the solutions/services CAVEDIGITAL can provide, and of the companyb'/xe2/x80/x99's main competitors. What we expect you to bring: Proven experience as Business Developer; Solid technical background with hands on experience in digital technologies; Ability to match clientb'/xe2/x80/x99's business requirements with product capabilities; Self-driven, team player with desire to learn/grow; Excellent troubleshooting and communication skills; Attention to detail; Ability to work effectively and meet deadlines. Excellent written and verbal communication skills (Portuguese and English); Proficient in Microsoft Office. What we have to offer: Opportunity to join a solid, growing company (with national and international clients); Integration in a dynamic and experienced team with lots to teach you; Opportunity to work on fast-growing projects where you will work side by side with top decision-makers; Remuneration compatible with experience and demonstrated knowledge; Relaxed, informal, and friendly office environment; Day-off on your birthday; Flexible work from home policy. Who We Are CAVEDIGITAL is a software house with +20 years of experience in the market working with large Organizations. Our core focus is providing Organizations with our software Smart Governanceb'/xc2/xae' to help modernize the way they handle their formal decisions. At CAVEDIGITAL we realise that the world is changing fast and thatb'/xe2/x80/x99's why web'/xe2/x80/x99're revolutionizing corporate governance by providing our clients with the most advanced tools to support their chain of command decision-making processes. Still interested? Apply to recrutamento@cavedigital.com. Do not forget to attach your CV!

COMPANY OVERVIEW Generix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert. Our 650 employees provide a daily support for well-known costumers, leaders in digital transformation of their Supply Chain. Generix Group is present in more than 60 countries, through our 9 subsidiaries and our partnership network. Nowadays, our application services are used in more than 6.000 companies worldwide. Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life! In a supportive environment, you can freely share and improve and skills and expertise. Generix Group is growing along with its talents, so let’s build our future together!   Ready to join us the challenge of digital transformation of prestigious clients?   JOB DESCRIPTION As part of the Customer Suppot Department of Generix Group, you will be involved in a team working on two different shifts between 8am and 7pm (Monday to Friday).   MAIN RESPONSIBILITIES - Creation and processing of customer requests; - Ensure the follow-up of the interactions (Opening, closing, relaunching, customer notification, completion of technical information and escalation actions); - Apply the necessary actions for the first analysis of the incidents, in order to solve the level 1 occurrences according to the SLAs. Provide alternatives and disclosure patches for the costumers; - Management of the relationship with the customer: carry out the necessary and proper communication for the declared incidents and requests, until their resolution; - Escalate incidents and requests: transmission of out-of-order incidents and intervention requests to the appropriated services; - Understand and apply procedures and instructions.   EXPERIENCE REQUIREMENTS - Degree in Software Engineering, Information Technology, Mathematics or similar; - Knowledge of SQL is required; - Knowledge of Windows and Linux Operating Systems; - Basic knowledge of network protocols (TCP/IP, http, ftp) will be a plus; - Prerequisites: analytical skills (ex. Analyze and identify the causes of an incident), synthesis skills and be comfortable on the phone in order to reassure the customer. - Ability to work in a team and be autonomous. Be able to apply the instructions and given procedures; - Fluency in French is mandatory; - Good level of English would be a plus. Basic level is mandatory.   OFFER - Attractive wages and benefits; - Good team spirit and collaborative environment.   For application, please send your CV to: generix.maia@generixgroup.com

COMPANY OVERVIEW Generix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert. Our 650 employees provide a daily support for well-known costumers, leaders in digital transformation of their Supply Chain. Generix Group is present in more than 60 countries, through our 9 subsidiaries and our partnership network. Nowadays, our application services are used in more than 6.000 companies worldwide. Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life! In a supportive environment, you can freely share and improve and skills and expertise. Generix Group is growing along with its talents, so let’s build our future together!   Ready to join us the challenge of digital transformation of prestigious clients?   JOB DESCRIPTION As part of the Customer Suppot Department of Generix Group, you will be involved in a team working on two different shifts between 8am and 7pm (Monday to Friday).   MAIN RESPONSIBILITIES - Creation and processing of customer requests; - Ensure the follow-up of the interactions (Opening, closing, relaunching, customer notification, completion of technical information and escalation actions); - Apply the necessary actions for the first analysis of the incidents, in order to solve the level 1 occurrences according to the SLAs. Provide alternatives and disclosure patches for the costumers; - Management of the relationship with the customer: carry out the necessary and proper communication for the declared incidents and requests, until their resolution; - Escalate incidents and requests: transmission of out-of-order incidents and intervention requests to the appropriated services; - Understand and apply procedures and instructions.   EXPERIENCE REQUIREMENTS - Degree in Software Engineering, Information Technology, Mathematics or similar; - Knowledge of SQL is required; - Knowledge of Windows and Linux Operating Systems; - Basic knowledge of network protocols (TCP/IP, http, ftp) will be a plus; - Prerequisites: analytical skills (ex. Analyze and identify the causes of an incident), synthesis skills and be comfortable on the phone in order to reassure the customer. - Ability to work in a team and be autonomous. Be able to apply the instructions and given procedures; - Fluency in French is mandatory; - Good level of English would be a plus. Basic level is mandatory.   OFFER - Attractive wages and benefits; - Excellent work conditions and environment (Centro Empresarial Lionesa).   For application, please send your CV to: generix.maia@generixgroup.com

COMPANY OVERVIEW Generix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert. Our 650 employees provide a daily support for well-known costumers, leaders in digital transformation of their Supply Chain. Generix Group is present in more than 60 countries, through our 9 subsidiaries and our partnership network. Nowadays, our application services are used in more than 6.000 companies worldwide. Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life! In a supportive environment, you can freely share and improve and skills and expertise. Generix Group is growing along with its talents, so let’s build our future together!   Ready to join us the challenge of digital transformation of prestigious clients?   JOB DESCRIPTION You will be part of the Customer Support Department of Generix Group.   MAIN RESPONSIBILITIES - Creation and processing of customer requests; - Ensure the follow-up of the interactions (Opening, closing, relaunching, customer notification, completion of technical information and escalation actions); - Apply the necessary actions for the first analysis of the incidents, in order to solve the level 1 occurrences according to the SLAs. Provide alternatives and disclosure patches for the costumers; - Management of the relationship with the customer: carry out the necessary and proper communication for the declared incidents and requests, until their resolution; - Escalate incidents and requests: transmission of out-of-order incidents and intervention requests to the appropriated services; - Understand and apply procedures and instructions.   EXPERIENCE REQUIREMENTS - Degree in Software Engineering, Information Technology, Mathematics or similar; - Knowledge of SQL is required; - Knowledge of Windows and Linux Operating Systems; - Basic knowledge of network protocols (TCP/IP, http, ftp) will be a plus; - Prerequisites: analytical skills (ex. Analyze and identify the causes of an incident), synthesis skills and be comfortable on the phone in order to reassure the customer. - Ability to work in a team and be autonomous. Be able to apply the instructions and given procedures; - Fluency in French is mandatory; - Good level of English would be a plus. Basic level is mandatory.   OFFER - Attractive wages and benefits; - Excellent work conditions and environment (Centro Empresarial Lionesa).   For application, please send your CV to: generix.maia@generixgroup.com

COMPANY OVERVIEW Generix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert. Our 650 employees provide a daily support for well-known costumers, leaders in digital transformation of their Supply Chain. Generix Group is present in more than 60 countries, through our 9 subsidiaries and our partnership network. Nowadays, our application services are used in more than 6.000 companies worldwide. Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life! In a supportive environment, you can freely share and improve and skills and expertise. Generix Group is growing along with its talents, so let’s build our future together!   Ready to join us the challenge of digital transformation of prestigious clients?   JOB DESCRIPTION You would be part of the Customer Suppot Department of Generix Group.   MAIN RESPONSIBILITIES - Creation and processing of customer requests; - Ensure the follow-up of the interactions (Opening, closing, relaunching, customer notification, completion of technical information and escalation actions); - Apply the necessary actions for the first analysis of the incidents, in order to solve the level 1 occurrences according to the SLAs. Provide alternatives and disclosure patches for the costumers; - Management of the relationship with the customer: carry out the necessary and proper communication for the declared incidents and requests, until their resolution; - Escalate incidents and requests: transmission of out-of-order incidents and intervention requests to the appropriated services; - Understand and apply procedures and instructions.   EXPERIENCE REQUIREMENTS - Degree in Software Engineering, Information Technology, Mathematics or similar; - Knowledge of SQL is required; - Knowledge of Windows and Linux Operating Systems; - Basic knowledge of network protocols (TCP/IP, http, ftp) will be a plus; - Prerequisites: analytical skills (ex. Analyze and identify the causes of an incident), synthesis skills and be comfortable on the phone in order to reassure the customer. - Ability to work in a team and be autonomous. Be able to apply the instructions and given procedures; - Fluency in French is mandatory; - Good level of English would be a plus. Basic level is mandatory.   OFFER - Attractive wages and benefits; - Excellent work conditions and environment (Centro Empresarial Lionesa).   For application, please send your CV to: generix.maia@generixgroup.com

Are you a gamer? Do you like the game industry? If your answer is Yes, then start working with us! Kelly Services is currently recruiting Gaming Support agents (m/f), with fluency in French, for a client situated in Lisbon. As Gaming Support (m/f), you will be responsible for consistently provide solutions to consumers and deliver them an exceptional customer experience with every interaction in specified native or near-native language by webmail. You will also have the responsibility to act with autonomy and creativity to delight and astound customers with knowledge and passion for our client’s products. Also, and you will consistently look for opportunities to improve the customer experience by sharing consumer feedback and recommendations to our client.   Profile: - Native or fluency in French, with a good level of spoken and written English (mandatory); - Feel passionate about the gaming industry and be an active gamer; - Show strong logical thinking, good communication and team player; - Have technical knowledge and technical support experience will be considered a plus; - Have a consumer-oriented mindset and willingness to provide the best service.   Workload: Monday to Sunday, between 7h00 until 23h00 (rotating shifts 8h/day – 40h (week) Conditions: RBM 892€ + 6€ meal allowance + bonus until 150€ per month What we offer: - Employment contract; - Opportunity to work in a company, with an enthusiastic environment in Lisbon center; - Competitive salary conditions.   If you are looking for an opportunity where you can make a difference, then this job is for you! We look forward to hearing from you!

COMPANY OVERVIEW Generix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert. Our 650 employees provide a daily support for well-known costumers, leaders in digital transformation of their Supply Chain. Generix Group is present in more than 60 countries, through our 9 subsidiaries and our partnership network. Nowadays, our application services are used in more than 6.000 companies worldwide. Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life! In a supportive environment, you can freely share and improve and skills and expertise. Generix Group is growing along with its talents, so let’s build our future together!   Ready to join us the challenge of digital transformation of prestigious clients?     JOB DESCRIPTION As part of the Cloud Ops Department of Generix Group, you’ll be involved in a team working on a “3x8h – 7/7days” shifts. This team works directly with our technical teams based in Paris and/or in other subsidiaries, and with Customer Support Department. MAIN RESPONSIBILITIES In this context, you will have as main missions: - Supervision of all technical platforms and client’s applications; - Management of technical events or incidents; - Perform technical operating procedures; - Prepare operating reports; - Propose continuous improvement actions.   EXPERIENCE REQUIREMENTS - Degree in Software Engineering, Information Technology, Mathematics or similar; - Prerequisites: background experience with Windows and Linux OS, and basic notions of computer databases (including networks); - ITIL V3 Foundation Certification would be a plus; - Ability to work in a team, be autonomous and able to respect instructions and procedures; - Communication and analytical skills would be a plus; - Good level of French and English would be a plus. Basic level is mandatory.   OFFER - Attractive wages and benefits; - Good team spirit and collaborative environment.

COMPANY OVERVIEW Generix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert. Our 650 employees provide a daily support for well-known costumers, leaders in digital transformation of their Supply Chain. Generix Group is present in more than 60 countries, through our 9 subsidiaries and our partnership network. Nowadays, our application services are used in more than 6.000 companies worldwide. Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life! In a supportive environment, you can freely share and improve and skills and expertise. Generix Group is growing along with its talents, so let’s build our future together!     Ready to join us the challenge of digital transformation of prestigious clients?     JOB DESCRIPTION As part of the Cloud Ops Department of Generix Group, you’ll be involved in a team working on a daytime shifts (5am - 9pm). This team works directly with our technical teams based in Paris and/or in other subsidiaries, and with Customer Support Department.   MAIN RESPONSIBILITIES In this context, you will have as main missions: > Supervision of all technical platforms and client’s applications; > Management of technical events or incidents; > Perform technical operating procedures; > Prepare operating reports; > Propose continuous improvement actions.   EXPERIENCE REQUIREMENTS > Degree in Software Engineering, Information Technology, Mathematics or similar; > Prerequisites: background experience with Windows and Linux OS, and basic notions of computer d atabases (including networks); > ITIL V3 Foundation Certification would be a plus; > Ability to work in a team, be autonomous and able to respect instructions and procedures; > Communication and analytical skills would be a plus; > Good level of French and English would be a plus. Basic level is mandatory.   OFFER > Attractive wages and benefits; > Good team spirit and collaborative environment.