Native or proficient

Come join an amazing and young team of International Talent in Lisbon. We are looking for German Speakers with a passion for communicating with others and solving problems. As ab'/xc2/xa0'Customerb'/xc2/xa0'DElight Agent you will: Provide excellent customer service by providing information about products or services, taking or entering orders, canceling accounts, or obtaining details of complaints Being responsible for the administrative support to the financial area, ensuring that the policies, procedures, and activities instituted are executed in time, correct, and in an effective manner Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions, are taken Prepare, maintain, and review purchasing files, reports, and price lists Check shipments when they arrive to ensure that orders have been filled correctly and that goodsb'/xc2/xa0'meet the defined specifications Assist suppliers through e-mails and chat b'/xc2/xa0' b'/xc2/xa0'We are looking for: Native or Proficient inb'/xc2/xa0'German (level C2) Fluency in English Strong analytical and problem-solving skills Proficiency in Excel Good communication skills Autonomous and able to ensure end-to-end delivery of projects Responsible, flexible, dynamic, and resilient

As ab'/xc2/xa0'CustomerDElight Agent you will: Provide excellent customer service by providing information about products or services, taking or entering orders, canceling accounts, or obtaining details of complaints Being responsible for the administrative support to the financial area, ensuring that the policies, procedures, and activities instituted are executed in time, correct, and in an effective manner Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions, are taken Prepare, maintain, and review purchasing files, reports, and price lists Check shipments when they arrive to ensure that orders have been filled correctly and that goodsb'/xc2/xa0'meet the defined specifications Assist suppliers through e-mails and chat b'/xc2/xa0' We are looking for: Native or Proficient in Frenchb'/xc2/xa0'(level C2) Fluency in English Strong analytical and problem-solving skills Proficiency in Excel Good communication skills Autonomous and able to ensure end-to-end delivery of projects Responsible, flexible, dynamic, and resilient b'/xc2/xa0' b'/xc2/xa0' b'/xc2/xa0' On offer: -Work in an amazing and young international environment -14 salaries per year -Meal allowance -Proivate health insurance -Performance bonuses on a monthly basis

As ab'/xc2/xa0'Customer Advisorb'/xc2/xa0'you will: Provide excellent customer service by providing information about products or services, taking or entering orders, canceling accounts, or obtaining details of complaints Being responsible for the administrative support to the financial area, ensuring that the policies, procedures, and activities instituted are executed in time, correct, and in an effective manner Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions, are taken Prepare, maintain, and review purchasing files, reports, and price lists Check shipments when they arrive to ensure that orders have been filled correctly and that goodsb'/xc2/xa0'meet the defined specifications Assist suppliers through e-mails and chat We are looking for: Native or Proficient inb'/xc2/xa0'Dutch (level C2) Fluency in Englishb'/xc2/xa0'(C1) Strong analytical and problem-solving skills Proficiency in Excel Good communication skills Autonomous and able to ensure end-to-end delivery of projects Responsible, flexible, dynamic, and resilient b'/xc2/xa0' On offer: -Amazing international environment -Growth opportunities -14 salaries per year -Meal allowance -Performance Bonuses

About the job role:   As a Social Media Engager, you will interact in a friendly, authentic, and personalized way, listening to our client’s customers' unique situations and acknowledging their needs. You will be the main brand ambassador of our airline company client, crucially contributing to the improvement of our airline’s customer experience. Requirements   We are looking for:   Native or Proficient German (C2) Fluency in English (B2) Excellent communication skills coupled with empathy and team spirit Previous experience with GDS tools like Amadeus, Galileo, or Sabre is preferential Previous experience in Customer Service or as a tourism/travel representative is a plus  For non-EU residents, it is mandatory to have a valid work permit. Responsibilities   As a Social Media Engager, you will:   Booking management (altering, canceling, or creating new reservations) Assist clients via chat or social media in the after-sales process by answering inquiries regarding the reservations and attending to potential requests. Managing the reservations back-office (ticket issuing, modification, and cancellation of reservations). Give real-time, accurate information that empowers the customer to make decisions. Go beyond the customer's service expectations so they will remember and share their great experience. Listen to the customer's unique situation and acknowledge their needs. What We Offer     We offer you: Competitive wages (14 monthly payments per year) Performance bonus Transportation allowance Health insurance with a dental plan (after 6 months contract) Relocation package: shared accommodation and flight reimbursement Possibility to do Work from Home*   Life at our company:  Work with a diverse environment with people from over 15 nationalities  Benefit from our modern amenities, many discounts in local businesses, company parties and events and much more! We promote inter-company mobility to work at any of our sites around the world. New and modern offices located in Lisbon (Parque das Nações, Oriente).

Join us and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the best B2C and B2B brands worldwide. We are looking for: Native or Proficient German (C2) Fluency in English (B2) Excellent communication skills coupled with empathy and team spirit Previous experience with GDS tools like Amadeus, Galileo, or Sabre is preferential Previous experience in Customer Service or as a tourism/travel representative is a plus  For non-EU residents, it is mandatory to have a valid work permit. We offer you: Competitive wages  Performance bonus Health insurance with a dental plan (after 6 months contract) Possibility to do Work from Home* Please send an email for details

About Webhelp Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp you will be part of a family of over 100,000 game-changers from more than 140 locations in 55 countries. Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the best B2C and B2B brands worldwide. About the job role: As a customer advisor, you will need to ensure excellent service standards and maintain a high level of customer satisfaction. By being part of the team, you will change our customer's life by providing all the information’s about our company can offer them As a Customer Advisor with French, you will:  Engage with customers to help and offer solutions by inbound calls and emails Create and update records and databases with personnel information and other details Guide in the use of the tool/application to customers We are looking for: Native or proficient French (C2) Previous customer-oriented environment experience is a plus Multitask, rigorous, autonomous, and resourceful Analytical and positive mindset For non-EU residents, it is mandatory to have a valid work permit We offer you: Competitive wages (14 monthly payments per year)  Meal allowance paid in voucher card (net) Monthly Performance Bonus Hybrid model – 50% in the office and 50% remote Work from Monday to Saturday Part-time position -30 hours per week- Work hours 08h-15h or 09h-16h Life at our company: Work in a diverse environment with people from over 58 nationalities Benefit from our modern amenities, many discounts in local businesses, company parties, events, and much more! New and modern offices in Braga, Portugal All submissions will be treated confidentially under the General Data Protection Regulation. Apply here https://bit.ly/3vcXRqX

German CUSTOMER CARE AGENT Lisbon Responsibilities: Respond to inbound customer requests, document relevant case information Ensure excellent customer satisfaction Ability to assist users with General Inquiries via phone/email/chat/social/social messaging channels (as assigned) Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented Collaborate with other technicians to resolve or properly close help tickets Manage an individual ticket queue Responsible to follow the direction of the management and provide feedback We are looking for: Native or Proficient German Fluency in English Demonstrate patience when communicating and solving issues Treat all data and personal information with the utmost confidentiality Proactive, self-motivated, and a great team player. On offer: Relocation package - shared accommodation and flight reimbursement Meal allowance Transportation allowance Young and dynamic work enviromnent For more information contact andre@kulturetalent.com

German Customer care agent Lisbon/Portugal Responsibilities: Respond to inbound customer requests, document relevant case information Ensure excellent customer satisfaction Ability to assist users with General Inquiries via phone/email/chat/social/social messaging channels (as assigned) Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented Collaborate with other technicians to resolve or properly close help tickets Manage an individual ticket queue Responsible to follow the direction of the management and provide feedback We are looking for: Native or Proficient German Fluency in English Demonstrate patience when communicating and solving issues Treat all data and personal information with the utmost confidentiality Proactive, self-motivated, and a great team player. On offer: Relocation package - shared accommodation and flight reimbursement Meal allowance Transportation allowance Competitive salary package For more information contact andre@kulturetalent.com

Dutch Customer care agent Lisbon/Portugal Responsibilities: Respond to inbound customer requests, document relevant case information Ensure excellent customer satisfaction Ability to assist users with General Inquiries via phone/email/chat/social/social messaging channels (as assigned) Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented Collaborate with other technicians to resolve or properly close help tickets Manage an individual ticket queue Responsible to follow the direction of the management and provide feedback We are looking for: Native or Proficient Dutch Fluency in English Demonstrate patience when communicating and solving issues Treat all data and personal information with the utmost confidentiality Proactive, self-motivated, and a great team player. On offer: Relocation package - shared accommodation and flight reimbursement if required Meal allowance Competitive salary package For more information contact andre@kulturetalent.com

French Customer care agent Lisbon/Portugal Responsibilities: Respond to inbound customer requests, document relevant case information Ensure excellent customer satisfaction Ability to assist users with General Inquiries via phone/email/chat/social/social messaging channels (as assigned) Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented Collaborate with other technicians to resolve or properly close help tickets Manage an individual ticket queue Responsible to follow the direction of the management and provide feedback We are looking for: Native or Proficient French Fluency in English Demonstrate patience when communicating and solving issues Treat all data and personal information with the utmost confidentiality Proactive, self-motivated, and a great team player. On offer: Relocation package - shared accommodation and flight reimbursement if required Meal allowance Competitive salary package For more information contact andre@kulturetalent.com

About Webhelp Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp you will be part of a family of over 100,000 game-changers from more than 140 locations in 55 countries. Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the best B2C and B2B brands worldwide. About the job role: As a customer care specialist for a new generation of car rental across Europe: Belgium, Italy, Spain, United Kingdom. You will make a difference in the business of our clients and the life of their customers. Your project belongs to a multinational company provider of renting cars. You will be the first point of contact for customers and a dedicated brand ambassador. The right person for this role is a passionate game-changer at addressing customers’ needs, aiming to provide excellent service. As a Customer Care Specialist with French, you will:  •Engage with customers to help and offer solutions by inbound calls and chat •Handle outbound tasks such as last-minute car swaps, upgrades/downgrades, fleet modifications, accidents follow-ups •Demonstrate the ability to analyze information and solve problems •Work on continuous improvement for customer satisfaction We are looking for: •Native or proficient French (C2) •Fluency English (B2) •Previous customer-oriented environment experience is a plus •Excellent verbal and writing skills •Multitask, rigorous, autonomous, and resourceful •Analytical and positive mindset and a “sixth” sense for problems •For non-EU residents, it is mandatory to have a valid work permit. We offer you: •Competitive wages (14 monthly payments per year)  •Meal allowance paid in voucher card (net) •Monthly Performance Bonus •Opportunities for career progression and possibilities for an international career Apply here ht

About the job role: As a Global Training and Quality Manager, you will be responsible for the delivery of adviser onboarding and upskills training for the campaign of our client, the World´s Best Search Engine. The right person for this role should be enthusiastic to drive an excellent customer experience across the world. As a Global Training and Quality Manager, you will: •Work with the client to deliver training in each of the countries to achieve the targets •Complete TNA in all countries to identify gaps in learning to develop new materials to improve constantly across countries •Contributing to engagement activities, retention initiatives, customer experience, and business goals through leadership •Align all countries in training operating principles in the delivery of material and operational models within Quality teams •Support the client to drive customer excellence •Organize and lead calibration meetings and work with the countries on any action plans required •Report on Quality results •Work with different departments to design initiatives within Training and Quality We are looking for: •Native or Proficient in English (C1/C2) •Minimum 2-3 years of experience in a similar function •Excellent planning, organizational, and time management skills •Experience in leading a Quality Excellence team, driving customer experience in an operation utilizing Metrix such as NOS, Csat, and FCR •Background in managing, coaching, and mentoring across countries •Commercial awareness and good analytical skills •Strong communication skills – verbal, written, presentation •Outstanding interpersonal skills, relationship management, communications, analytical, presentations skills •Robust administrative skills and attention to detail in the management We offer you: •Competitive wages (14 monthly payments per year) •Monthly meal allowance in voucher card •Health Insurance after 6 months contract Apply in [email protected]

Marketing Partnerships SpecialistJob description Uniplaces is building a trusted, global brand for students. We believe in empowering student mobility and we have started by making the process of finding accommodation easier. We’re solving real-life pains and we’re backed by top-tier investors such as Atomico, Octopus Investments, Shilling Capital Partners, and Caixa Capital to help us achieve this better and faster. We are an internationally-minded company with an extremely talented team and global ambitions. Our decisions are driven by our core values of Passion, Impact, Trust, and Team Spirit - with which we aim at having a company where everyone feels accountable and empowered to achieve their full potential.   About the Marketing Team: No matter how great the product, it needs distribution. Marketing is the heart and soul of distribution at Uniplaces - a combination of Performance, Branding, Data, Partners, and CRM to build up sales funnels and engage our customers to ensure our value proposition is clearly communicated.   In this role, your mission is: To prospect for new partners and develop Uniplaces partnerships marketing program, aiming to increase revenue, acquisition, engagement, and reach new customers. This role will propose tactics to increase sales and awareness with current and new partners, working closely with the current partner marketing team to build, support, and execute marketing activities, necessary to support the channel, which includes tracking and analyzing partner performance and impact on sales, market share and competitive landscape. Some of your daily tasks will be: Create presentations, proposals, and other external communication Prospect and create strong relationships within Partners Contribute to the achievement of partner marketing & sales objectives Identify and deliver on opportunities to improve the customer journey Requirements Your track record: Knowledge of partner ecosystems, KPIs/metrics, and analysis Strong presentation skills Excel within a cross-functional team environment Ability to handle multiple projects, partners, and escalations Understanding of both direct sales and multiple distribution channels Knowledge of Reporting tools, mainly MySQL, Excel/google sheet, and Visualisation software Forward-thinking and highly analytical, with experience in gathering insights to form recommendations Native or Fluent proficiency in English is a plus   Your style: You are passionate about Partners, establishing partnerships, and love analyzing the customer journey Business savvy and an effective communicator, with in-depth knowledge of marketing communications Extremely independent and with a high level of initiative, able to proactively take on any challenge autonomously and to learn fast Ability to combine analytical skills with relationship skills and business acumen Proficient in time management, with the ability to multi-task and manage multiple projects concurrently, with attention to detail   This is why you’ll love this job: We’ll give you intensive training coupled with increasing business exposure and insights from our most senior employees, making you exponentially grow; Meeting people from all around the world daily, really feeling you’re impacting students in one of the most crucial steps in their life; A company culture that is people-driven and that focuses on personal development to help you tap your talent into its full extent; Access to a pool of talent that is hard to find. Your stakeholders and peers will come from world-class backgrounds and will have stepped up within Uniplaces. You’ll find mentors and role models.   What else do you need to know? This is, right now, a remote position, but the company is based in Lisbon and you will have the chance to go to the office when you want to, once a week; You must be available to work 40 hours a week. Does it sound like "the job" you're looking for? Great! Apply below then and let us know why you are fit to work at Uniplaces:)

French|Italian|German Speakers – Customer Care Agent Specialist Are you a native Spanish, German or Italian Speaker? Do you have some experience in Customer support/Customer care/Technical customer support? What we need Native Italian /German/French Proficient in english What we offer: Work from the office Meal allowance Transportation allowance Competitive salary Relocation package when necessary Need more info? What are you waiting for??? Send your CV to andre@kulturetalent.com and i’ll follow up with you

Your responsibilities: •Establish cross-functional project team. •Define sub-projects, scope and objective of the project based on the requirements of sponsor and customer; •Create, develop and control a detailed work plan and a schedule for project completion; •Ensures that the project’s deliverables are reached in time, to the required quality standards and in the planned budget; •Lead Project Management Team (PMT) members; •Assign challenging but achievable work packages to PMT members and sub-project managers and measures their performance against goals; •Monitor and control the status of the project ob-jectives against plan; •Identify the critical path of the project schedule, conducts risk assessment and takes appropriate countermeasures where necessary; • Involve the key influencers and gets support from the management to increase profitability; •Lead the customer communication; •Support new business related activities and focuses on a long term customer satisfaction. Your profile: •University degree - Engineering or similar; •Minimum of 5 years of experience in project man-agement; •Very good knowledge of project management prin-ciples and methods (GPM/IPMA or similar); •Good knowledge of business plan techniques, ne-gotiations techniques; •Excellent communication, moderation and analyti-cal skills; •Leadership skills; •High personal motivation and the ability to develop practical or innovative alternative approaches to meet objectives; •Strong analytical background; •Advanced English language skills; •German language skills (desirable); •Proficient user in Microsoft Office; •Proficient user in Microsoft Project; •Willingness to travel (about 30%).