Living with quality

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About the job role: As a Global Training and Quality Manager, you will be responsible for the delivery of adviser onboarding and upskills training for the campaign of our client, the World´s Best Search Engine. The right person for this role should be enthusiastic to drive an excellent customer experience across the world. As a Global Training and Quality Manager, you will: •Work with the client to deliver training in each of the countries to achieve the targets •Complete TNA in all countries to identify gaps in learning to develop new materials to improve constantly across countries •Contributing to engagement activities, retention initiatives, customer experience, and business goals through leadership •Align all countries in training operating principles in the delivery of material and operational models within Quality teams •Support the client to drive customer excellence •Organize and lead calibration meetings and work with the countries on any action plans required •Report on Quality results •Work with different departments to design initiatives within Training and Quality We are looking for: •Native or Proficient in English (C1/C2) •Minimum 2-3 years of experience in a similar function •Excellent planning, organizational, and time management skills •Experience in leading a Quality Excellence team, driving customer experience in an operation utilizing Metrix such as NOS, Csat, and FCR •Background in managing, coaching, and mentoring across countries •Commercial awareness and good analytical skills •Strong communication skills – verbal, written, presentation •Outstanding interpersonal skills, relationship management, communications, analytical, presentations skills •Robust administrative skills and attention to detail in the management We offer you: •Competitive wages (14 monthly payments per year) •Monthly meal allowance in voucher card •Health Insurance after 6 months contract Apply in [email protected]

Location: Oriente – Lisbon Company: Misterfly - Operator of an online travel booking platform based in Paris, France. The company's platform operates through various channels and sells diversified travel products including flights, holiday packages, vacation rentals and hotel rooms, offering customers a simple and unique entry point to multiple inventories, comparable and combinable and allowing the personalization of each trip under unique conditions of flexibility. Project starts on 12.10.2022   Your tasks: Help the clients with: booking, doubts, upgrades and reschedualing via calls (inbound and outbound) and emails Deal with claims (strikes, lateness, Cancelation etc..) Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Converse with customer to determine destination, travel dates, financial considerations and travel packages. Compute the cost of travel and packages   Our expectations: EU citizenship or a residence permit in Portugal You speak native French (C2) You are living in Lisbon or ready to move there Previous experience in travel agency Multitasking (Resilience & Adaptability) You like interacting with people   We offer: Full time employment [Shedules: Monday to Saturday 8.00 a.m. to 8 p.m. (40h per week)] Work in the company office in Lisbon – Oriente (work from home during Covid time) 6 months fixed-term contract with possibility of extension Online hiring proces Competetive salary and bonus system: 890€ gross x 14 months up to 100€  performance bonus/month Meal allowance 7.23 € NET per day Flight ticket reimbursement after 6 months Possibility of accommodation in a company - owned apartment Health Insurance after 6 months    We look forward to you ! By applying for this offer, you agree to our Privacy Policy and consent to the processing of your personal data and sharing it with the client offering this vacancy.

You don't need previous experience - We offer training ! Location: Home office (temporarily) in the area of Lisbon district Office - Oeiras (Lisbon) Company: Fressnapf - German pet store chain, which offers a wide selection of pet products. Their online service are growing dynamically. We are looking for French and English speaking employees for our team in Lisbon to support our customers (social media chat and emails) Project starts 07.09.2022 ! Your tasks:                                                                     Provide customer support via phone and email; Prepare, maintain, and review purchasing files Confer with customers by email or chat to provide information about products, take or enter orders, cancel accounts, or obtain details of complaints. Our Expectations: EU citizenship or a residence permit in Portugal You speak native French (C2) You speak English (B2)) You are living in Lisbon or ready to move there You like interacting with people We offer:             Full time employment: Monday to Friday  – 7am to 7pm (40h per week) 6 months fixed-term contract with possibility of extension Online hiring proces Competetive salary and bonus system: 890€ gross x 14 months up to 100€ performance bonus/month + signing bonus: 2000€ gross (additional 500€ paid after 3, 6, 9 and 12 months) meal allowance 23€ NET per day health insurance (after 6 months of the contract) flight ticket reimbursement after 6 months possibility of accommodation in a company - owned apartment   Send your CV by email office@pacorecruitment.com We look forward to you ! By applying for this offer, you agree to our Privacy Policy and consent to the processing of your personal data and sharing it with the client offering this vacancy.

You don't need previous experience - We offer training ! Location: Home office (temporarily) in the area of Lisbon district Office - Oeiras (Lisbon) Company: Fressnapf - German pet store chain, which offers a wide selection of pet products. Their online service are growing dynamically. We are looking for French and English speaking employees for our team in Lisbon to support our customers (social media chat and emails) Project starts 07.09.2022 ! Your tasks:                                                                     Provide customer support via phone and email; Prepare, maintain, and review purchasing files Confer with customers by email or chat to provide information about products, take or enter orders, cancel accounts, or obtain details of complaints. Our Expectations: EU citizenship or a residence permit in Portugal You speak native French (C2) You speak English (B2) You are living in Lisbon or ready to move there You like interacting with people We offer:             Full time employment: Monday to Friday  – 7am to 7pm (40h per week) 6 months fixed-term contract with possibility of extension Online hiring proces Competetive salary and bonus system: 890€ gross x 14 months up to 100€ performance bonus/month + signing bonus: 2000€ gross (additional 500€ paid after 3, 6, 9 and 12 months) meal allowance 23€ NET per day health insurance (after 6 months of the contract) flight ticket reimbursement after 6 months possibility of accommodation in a company - owned apartment   We look forward to you ! By applying for this offer, you agree to our Privacy Policy and consent to the processing of your personal data and sharing it with the client offering this vacancy.

You don't need previous experience - We offer training ! Location: Oriente b'/xe2/x80/x93' Lisbon Company: The leading payment fraud prevention platform for large companies worldwide. We are looking for German speaking employees for our team in Lisbon to support our customers. Project startsb'/xc2/xa0' 15.11.2023 ! Your tasks: Support the user through Email and Calls (Inbound/Outbound). Maintain client relationships. Contact by telephone and/or e-mail with third parties and International for the purpose of verifying their payment information. Management of incoming calls and emails. b'/xc2/xa0' Our expectations: EU citizenship or a residence permit in Portugal You speak native German (C2) You speak English (B2) You are living in Lisbon or ready to move there You like interacting with people We offer: Full time employment [Shedules: Monday to Friday b'/xe2/x80/x93' 8 am to 4 pm. Work in the company office in Lisbon b'/xe2/x80/x93' Oriente 6 months fixed-term contract with the possibility of extension Online hiring proces Competetive salary and bonus system: 1100b'/xe2/x82/xac' gross x 14 months up to 100b'/xe2/x82/xac'b'/xc2/xa0' performance bonus/month Meal allowance23 b'/xe2/x82/xac' NET per day Flight ticket reimbursement after 6 months Free Health Insurance after 6 months b'/xc2/xa0' Send your CV by email paco@prorekruter.com We look forward to you ! By applying for this offer, you agree to our Privacy Policy and consent to the processing of your personal data and sharing it with the client offering this vacancy. b'/xc2/xa0'

We don't need previous experience - We offer training ! Location: Oriente – Lisbon Company: Boursorama – It’s one of the oldest online banks on the market. It is often described as the cheapest bank, which has earned it undeniable success. It makes Boursorama bank the undisputed leader in the online banking market. Possible starts - 03.08.2022 or 24.08.2022 Your tasks: You will answer the Client questions via email Provide customer support via email after a while you can start receiving some calls Work on continuous improvement for client satisfaction Our expectations: EU citizenship or a residence permit in Portugal You speak native French (C2) You are living in Lisbon or ready to move there You like interacting with people We offer: Full time employment [Shedules: Monday to Sunday 7:00 am to 9:00 pm (40h per week)] Work in the company office in Lisbon – Oriente 9 months fixed-term contract with possibility of extension Online hiring proces Competetive salary and bonus system:  850 € gross x 14 months up to 100€  performance bonus/month + Hiring bonus: €1000 gross (additional €250 paid after 3, 6, 9 and 12 months) Meal allowance  7.23 € NET per day Flight ticket reimbursement after 6 months Possibility of accommodation in a company - owned apartment Health Insurance after 6 months   Send your CV by email office@pacorecruitment.com We look forward to you ! By applying for this offer, you agree to our Privacy Policy and consent to the processing of your personal data and sharing it with the client offering this vacancy.

You don't need previous experience - We offer training ! Location: Oriente – Lisbon Company: Chubb – Chubb is the world's largest publicly traded property and personal insurance company. Chubb operates in 54 countries offering property, personal and business insurance, as well as accident, supplementary health, reinsurance and life insurance. We are looking for German and English speaking employees for our team in Lisbon to support our customers (inbound calls, emails and chat) Project starts 21.09.2022 Your tasks: Receiving telephone calls or chat from clients wishing to obtain various types of information concerning their insurance policy Depending on the case, the request will be processed via a transaction in our client policy administration system, and/or by the writing and sending of reply to letters/emails, information, contract documents, etc., to the insured. "Indexation & electronic archiving in our document management tool. Policy changes requests, updating payment details Make claims and cancel requests." Our expectations: EU citizenship or a residence permit in Portugal You speak native German (C2) You speak English You are living in Lisbon or ready to move there You like interacting with people We offer: Full time employment [Shedules: Monday to Friday 8:30 am to 17:00 pm (40h per week)] Work in the company office in Lisbon – Oriente Permanent contract with 3 months of trial period Online hiring proces Competetive salary and bonus system: 1000€ gross x 14 months up to 100€  performance      bonus/month +  signing bonus: 3000€ (additional 750€ paid after 3, 6, 9 and 12 months) Meal allowance23 € NET per day Flight ticket reimbursement after 6 months Possibility of accommodation in a company - owned apartment Health Insurance (after 6 months)   We look forward to you ! By applying for this offer, you agree to our Privacy Policy and consent to the processing of your personal data and sharing it with the client offering this vacancy.

You don't need previous experience - We offer training ! Location: Oriente – Lisbon Company: SEB -  Is one of the leading corporate banks in the Scandinavian market and has a strong position in the countries of the Baltic region. SEB has long been proud to offer world-class financial services and expertise. We are looking for French and English speaking employees for our team in Lisbon to support our customers (emails and sometimes calls) Project starts 05.10.2022 ! Your tasks: You will answer the Client questions, via email. Provide customer support via email after a while you can start receiving some calls Work on continuous improvement for client satisfaction Our expectations: EU citizenship or a residence permit in Portugal You speak native French (C2) You speak English (B2) You are living in Lisbon or ready to move there You like interacting with people We offer: Full time employment [Shedules: Monday to Saturday 7:00 am to 9:00 pm (40h per week)] Work in the company office in Lisbon – Oriente 9 months fixed-term contract with possibility of extension Online hiring proces Competetive salary and bonus system: 890 € gross x 14 months up to 100€  performance bonus/month + Signing bonus: 2000€ (additional €750 paid after 3, 6, 9 and 12 months) Meal allowance23 € NET per day Flight ticket reimbursement after 6 months Possibility of accommodation in a company - owned apartment Health Insurance after 6 months   We look forward to you ! By applying for this offer, you agree to our Privacy Policy and consent to the processing of your personal data and sharing it with the client offering this vacancy.

You don't need previous experience - We offer training ! Location - Home office in the area of Lisbon district Company: Hotel Tonight - is a travel agency and metasearch engine owned by Airbnb and accessible via website and mobile app. Their online service are growing dynamically. We are looking for German and English speaking employees for our team in Lisbon to support our customers (social media chat, emails and sometimes calls) Project starts 28.09.2022 ! Your tasks: Help the clients: booking, doubts, upgrades and resheduling and last minute requests If needed, call to the hotels explaining the client demands Assist customers and hotel partners via phone regarding customer bookings and customer demands Our Expectations: EU citizenship or a residence permit in Portugal You speak native German You speak English (C1/C2) You are living in Lisbon or ready to move there You like interacting with people We offer: Full time employment and work in home office: Monday to Sunday 7.00 a.m. to 23.00 p.m (40h per week) Permanent contract with 3 months of trial period Online hiring process Competetive salary and bonus system: 1000€ gross x 14 months up to 100€ performance bonus/month and 100€ complexity bonus + Signing bonus: 3000€ gross (additional €750 paid after 3, 6, 9 and 12 months) meal allowance 23€ NET per day health insurance (after 6 months of the contract) flight ticket reimbursement after 6 months possibility of accommodation in a company - owned apartment   We look forward to you ! By applying for this offer, you agree to our Privacy Policy and consent to the processing of your personal data and sharing it with the client offering this vacancy.

You don't need previous experience - We offer training ! Location - Home office in the area of Lisbon district Company: Travel agency and metasearch engine owned by Airbnb and accessible via website and mobile app. Their online service are growing dynamically. We are looking for French and English speaking employees for our team in Lisbon to support our customers (social media chat, emails and sometimes calls) Project startsb'/xc2/xa0' 15.11.2023 ! Your tasks: Help the clients: booking, doubts, upgrades and resheduling and last minute requests If needed, call to the hotels explaining the client demands Assist customers and hotel partners via phone regarding customer bookings and customer demands Our Expectations: EU citizenship or a residence permit in Portugal You speak native French (C2) You speak English (C1/C2) You are living in Lisbon or ready to move there You like interacting with people We offer: Full time employment and work in home office: Monday to Sunday 7.00 a.m. to 23.00 p.m (40h per week) Permanent contract with 3 months of trial period Online hiring process Competetive salary and bonus system: 890b'/xe2/x82/xac' gross x 14 months up to 100b'/xe2/x82/xac' performance bonus/month + Complexity bonus 30b'/xe2/x82/xac'/month meal allowance 23b'/xe2/x82/xac' NET per day health insurance (after 6 months of the contract) flight ticket reimbursement after 6 months possibility of accommodation in a company - owned apartment Send your CV by email paco@proreruter.com We look forward to you ! By applying for this offer, you agree to our Privacy Policy and consent to the processing of your personal data and sharing it with the client offering this vacancy.

You don't need previous experience - We offer training ! Location: Oriente b'/xe2/x80/x93' Lisbon Company: The world's largest publicly traded property and personal insurance company. Operates in 54 countries offering property, personal and business insurance, as well as accident, supplementary health, reinsurance and life insurance. We are looking for French and English speaking employees for our team in Lisbon to support our customers (inbound calls, emails and chat) Project startsb'/xc2/xa0' 8.11.2023 Your tasks: Receiving telephone calls or chat from clients wishing to obtain various types of information concerning their insurance policy Depending on the case, the request will be processed via a transaction in our client policy administration system, and/or by the writing and sending of reply to letters/emails, information, contract documents, etc., to the insured. ndexation b'&' electronic archiving in our document management tool. Policy changes requests, updating payment details Make claims and cancel requests Our expectations: EU citizenship or a residence permit in Portugal You speak native French (C2) You speak English (B2) You are living in Lisbon or ready to move there You like interacting with people We offer: Full time employment [Shedules: Monday to Friday 7:30 am to 8:00 pm (40h per week)] Work in the company office in Lisbon b'/xe2/x80/x93' Oriente 6 months fixed-term contract with the possibility of extension Online hiring proces Competetive salary and bonus system: 890b'/xe2/x82/xac' gross x 14 months up to 100b'/xe2/x82/xac'b'/xc2/xa0' performance b'/xc2/xa0'b'/xc2/xa0'b'/xc2/xa0'b'/xc2/xa0'b'/xc2/xa0'bonus/month + complexity bonus: 60b'/xe2/x82/xac'/month Meal allowance23 b'/xe2/x82/xac' NET per day Flight ticket reimbursement after 6 months Possibility of accommodation in a company - owned apartment Free Health Insurance (after 6 months) b'/xc2/xa0' Send your CV by email paco@prorekruter.com We look forward to you ! By applying for this offer, you agree to our Privacy Policy and consent to the processing of your personal data and sharing it with the client offering this vacancy.

You don't need previous experience - We offer training ! Location: Oriente b'/xe2/x80/x93' Lisbon Project starts 15.11.2023 ! Your tasks: You will answer the Client questions, via email. Provide customer support via email after a while you can start receiving some calls Work on continuous improvement for client satisfaction Our expectations: EU citizenship or a residence permit in Portugal You speak native French (C2) You speak English (B2) You are living in Lisbon or ready to move there You like interacting with people We offer: Full time employment [Shedules: Monday to Saturday b'/xe2/x80/x93' 8 am to 6 pm] Work in the company office in Lisbon b'/xe2/x80/x93' Oriente 1 year fixed-term contract with the possibility of extension Online hiring proces Competetive salary and bonus system: 890b'/xe2/x82/xac' gross x 14 months up to 100b'/xe2/x82/xac'b'/xc2/xa0' performance bonus/month Meal allowance23 b'/xe2/x82/xac' NET per day Flight ticket reimbursement after 6 months Possibility of accommodation in a company - owned apartment Free Health Insurance after 6 months b'/xc2/xa0' Send your CV by email paco@prorekruter.com We look forward to you ! By applying for this offer, you agree to our Privacy Policy and consent to the processing of your personal data and sharing it with the client offering this vacancy. b'/xc2/xa0'

Part time, Independent Contractor, Work from Home Job The Role Are you looking for a job that gives you the opportunity to work with one of America’s top 100 most trusted Companies while also increasing your income from the comfort of your home? Then why not join Lionbridge as a part-time Independent Contractor. We are currently recruiting for the role of Online Map Quality Analysts in Portugal. The position will allow you to work from home on a flexible schedule of up to 20 hours per week completing tasks that evaluate online mapping related information. Candidates for this position will need to have good research skills, and a keen interest and understanding of local and national geography. The Requirements • Fluency in Portuguese & English is essential • Hi speed broadband internet access form a home environment • Working knowledge of local and national geographical areas • Experience/know-how of using online maps, route planning and point of interest research • For cultural, historical and geographical awareness purposes candidates must be resident in Portugal for the last 2 years. The Work Will Involve • Reading and applying written guidelines on how to complete the work • Passing an online evaluation to demonstrate capability • Completing online mapping and routing related tasks • Research, using online tools to investigate geographic accuracy of queries • Ranking or rating information in relation to those tasks The project may require availability of up to 20 hours per week. This is a freelance, independent contractor position. What’s next? Don’t Delay! Submit your application through https://goo.gl/qzBs56 and a member of our recruitment team will review your application.

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